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This guide provides step-by-step instructions on how to navigate and customize settings on the Omnia platform. It covers changing profile pictures, call forwarding, two-factor authentication, preferences, voicemail settings, and integrations.

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Profile Picture

  1. Change Profile Picture:
  • Click Settings in the upper right corner of the Omnia page.
  • Click Edit on your profile picture.
  • Find and upload the picture you want to use.
  • Click Save.

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My Profile

  1. Profile Settings:
  • Go to your profile in the top right corner, then select Settings and My Profile.
  1. My Profile:
Under My Profile, you can see the following:
  • Profile Type: This is your role in Omnia.
  • Email: Your registered email address.
  • Extension: Your extension number.
  • DID: Your Direct Inward Dialing number.

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Call Forwarding

  1. Enable Call Forwarding:
  • Check the box next to Enable forwarding.
  • Enter the number you want to forward calls to.
  • Click Save.
  • To stop forwarding, uncheck Enable forwarding.

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Mobile App

  1. Download Mobile App:
  • Scan the QR code to download the Omnia Mobile Application, available for iOS and Android.

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Reset Password

  1. Reset Password:
  • Check Reset Password.
  • Enter your new password.
  • Click Submit.

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Two-Factor Authentication

  1. Set Up 2FA:
  • Select a method from the Select 2FA Method dropdown list.
  • Click Email to use email as the method.
  1. Authenticator App:
  • Select an authentication app or browser extension. Click Add and enter the generated code.
  1. SMS/Text Message:
  • To set up two-factor authentication using SMS, click Add, enter your phone number, and get a one-time code sent to your phone.

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My Devices

  1. View Devices:
  • Click My Devices to see a list of all your devices currently online.
  • Click Load online devices.

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Preferences

  1. Time zone:
  • Click the Time zone field and select your desired time zone from the drop-down list.
  1. Dark mode:
  • Toggle the switch on or off to enable or disable dark mode.
  1. Incoming Calls:
  • Toggle the switch on or off to enable or disable push notifications for incoming calls.
  1. Incoming ring tone:
  • Click the Incoming ring tone field and select a ring tone from the drop-down list.
  1. Volume:
  • Adjust the volume for incoming calls, outbound calls, and call waiting notifications using the toggle switch next to each option.

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Voicemail

  1. Voicemail Settings:
  • Manage voicemail greetings that inform callers of your status by clicking Voicemail.
  1. Voicemail PIN:
  • Enter the new PIN in the Enter PIN field and click Save.
  1. Voicemail to Email:
  • Enter your email address and click Save to receive voicemails via email. This feature must be enabled on your extension.
  1. Voicemail Greetings:
  • Follow these steps to upload, download, record, or play a voicemail greeting:
    • Name Greeting: Identifies your extension.
    • Unavailable Greeting: Plays when you do not pick up the phone.
    • Busy Greeting: Plays when you are on the phone.
    • Out of Office Greeting: Overrides your unavailable and busy greetings.
  1. Record/Upload new Greeting: Press and Hold To Record: Click and hold to record a message. Upload File: Click to upload a new greeting file from your device. Playback: Click to play the media file. Cancel Changes: Click to revert to previous settings. Save Changes: Click to save the recorded or uploaded file. Current Greeting: Displays the name of the current greeting file.
  • Download: Click the Download Current button to download the current greeting file.
  • Playback: Click to play the media file.
  • Delete: Click the red Delete button to remove the current greeting

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Integrations

  1. Accessing Integrations:
  • Click Integrations.
  1. Call Outcome Integration:
  • This results in a call outcome popup for your VOXO calls, allowing you to specify a call outcome to be reported to your selected CRM. Disabled options are unavailable.