Changelog

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Bug fixes

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Connect

• Fixed an issue where inbound calls could fail to connect.

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New features

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Pharmacy

• Queues reporting view — A new reporting view for call queues is now available in the pharmacy dashboard. Learn more
• Unified calls view — Call logs and call recordings have been combined into a single, streamlined page. Learn more
• Redesigned navigation — The sidebar has been reorganized with dedicated Calls and Reports sections, plus a new Calls reporting page with filtering, stats, and CSV export.

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Connect

• Enhanced Agents view — The Call Center Agents view now includes live stats (inbound, outbound, talk time) and per-agent admin actions like coach, listen, and view transcription. Learn more
• Live call badges — Call Centers tabs now display badge counts for Live Calls and On Hold.

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Updates

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Pharmacy

• Dashboard reporting redesign — The reporting interface has been refreshed for a cleaner, more streamlined experience. Learn more
• URAC compliance enhancements — Added URAC compliance improvements to the pharmacy dashboard.

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Bug fixes

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Connect

• Fixed call center stats not filtering by the selected call center(s). Learn more
• Fixed call insights not displaying transcripts. Learn more
• Fixed an error when importing contacts. Learn more
• Fixed live calls not loading for some users.
• Fixed noise reduction not working in VOXO Meet. Learn more

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Pharmacy

• Fixed tables not scrolling on smaller screens.
• Fixed incorrect timezone display.
• Fixed the “Transferred” filter not working in call records.
• Fixed Call Campaigns table not refreshing when switching locations. Learn more
• Fixed Session Details panel layout overflow on the dashboard.

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Telecom

• Fixed prescription number formatting in the Best-Rx Refill IVR integration. Learn more