RX Lookup
The RX Lookup tab lets you retrieve prescription details directly from your PMS. You can look up one or more RX numbers and view patient and prescription details in the VOXO dashboard.Looking up a prescription
Open PMS Tools
Navigate to https://pharmacy.voxo.co/in-store-refills or select PMS Tools from the sidebar.
Enter an RX number
Type the RX number into the search field. For a single prescription, enter the number and proceed to the next step.
Submit the lookup
Click the search or submit button to send the query to your connected PMS. The app retrieves the matching prescription record and displays the results below the search field.
Processing refills from results
After a lookup returns results, the prescriptions table supports row selection. You can use the checkboxes to select one or more prescriptions and then act on your selection using the buttons that appear in the toolbar above the table. Process Selected submits the selected prescriptions for refill. The button is enabled only when at least one selected prescription has a refillable status. This button is not available for BestRx locations — BestRx users can still submit refills per-row using the individual row action. Remove Selected removes the selected prescriptions from the results list. Clicking this button opens a confirmation prompt. Confirm to remove, or cancel to keep the prescriptions in the list. Removing a prescription from the results does not affect its record in your PMS.The Process Selected button only appears for non-BestRx PMS types. If your location uses BestRx, use the per-row refill action to submit individual prescriptions.
Batch lookup
For most connected PMS types, you can look up multiple prescriptions in a single query by entering comma-separated RX numbers in the search field — for example,12345, 67890. The results section will return details for each RX number found.
If your pharmacy uses BestRx, an additional date-of-birth field is required when performing a lookup. Enter the patient’s date of birth in the format shown to filter results correctly. This field is not required for other supported PMS types.
Click to Call
The Click to Call tab shows activity logs for click-to-call events triggered by the pharmacy agent or IVR. Use this tab to monitor whether outbound calls initiated through your PMS are connecting successfully. At the top, two stat cards show the number of Successful and Unsuccessful click-to-call attempts for the selected date range. Below the stats, an events table lists each click-to-call event with the following details:| Column | Description |
|---|---|
| Source | Where the event originated: IVR, Agent, or Manual |
| Request Type | The type of click-to-call request |
| RX Number | The prescription number associated with the event, if applicable |
| Result | Whether the call succeeded or failed |
| Ext | The extension involved |
| Phone Number | The phone number dialed |
| Date & Time | When the event occurred |
Who is Calling
The Who is Calling tab shows caller identification events — instances where the system looked up an inbound caller’s identity using your PMS. Use this tab to see whether caller lookups are returning matches. The layout mirrors the Click to Call tab: stat cards for Successful and Unsuccessful lookups at the top, and a filterable events table below with the same column structure.Supported systems
VOXO Pharmacy supports the following PMS integrations:| PMS | Notes |
|---|---|
| PioneerRx | Standard RX number lookup |
| BestRx | Requires date of birth in addition to RX number |
| LibertyRx | Standard RX number lookup, outbound faxing |
| QS1 | Standard RX number lookup |
| Location | Independent or generic setup for locations not using a named PMS |