VOXO Pharmacy is a communication platform built for pharmacies. It connects your phone system, fax line, voicemail, and pharmacy management system (PMS) into a single dashboard — giving your team the tools to handle patient calls, prescription refills, and outbound outreach without switching between systems. Use the sections below to find documentation for each part of the platform.Documentation Index
Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
Use this file to discover all available pages before exploring further.
Dashboard
View a real-time summary of fax activity, voicemails, IVR calls, and recent communication events.
Calls
Browse your call history, filter by direction or disposition, and play back recorded calls.
Voicemails
Listen to and manage voicemail messages. Track workflow status and read AI-generated transcripts.
Faxes
View, download, and send faxes. Track inbound and outbound fax status.
Agent
Configure and monitor the AI pharmacy agent that handles patient calls, refill requests, and chat interactions.
IVR
Build and manage Interactive Voice Response menus that route callers and process refill requests automatically.
Reports
View queue performance and URAC compliance reports.
Outbound campaigns
Run automated outbound call campaigns for pickup reminders, refill reminders, and general patient outreach.
Announcements
Create and schedule voice announcements that play within your IVR system.
PMS tools
Look up prescriptions directly from your pharmacy management system.
Store settings
Manage store hours, users, and audio files for your pharmacy location.