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The Calls page at https://pharmacy.voxo.co/calls gives you access to your pharmacy’s complete call history. You can search and filter calls by direction, disposition, and date, and play back recordings directly in the browser. The page has two tabs: Calls and Settings.

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Viewing your call history

The Calls tab opens by default. At the top of the page, a stats bar shows aggregate numbers for the current view:
  • Total calls — all calls matching your current filters
  • Incoming — inbound calls only
  • Outgoing — outbound calls only
  • Missed — calls where the caller hung up before someone answered
  • Average duration — the mean call length across the filtered set
Below the stats bar, the call table lists individual call records. Each row includes:

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Filtering calls

Use the search field and filter controls above the table to narrow the call list. Search matches against caller and destination names and numbers as you type. The filter options let you refine results further:
  • Call direction — choose Incoming, Outgoing, or All Calls to limit calls by which party initiated them.
  • Call disposition — choose Answered, No Answer, or All Dispositions to filter by whether the call was picked up.
  • Recording — choose Has Recordings, No Recordings, or All Recordings to show only calls with or without a recorded audio file.
  • Date range — use the date range picker to set a custom start and end date. By default the table shows recent calls.
Filters combine with each other, so you can, for example, view only inbound unanswered calls from the past week.

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Playing a recording

Rows that have a recording show a recording indicator in the rightmost column. You can listen to a recording without leaving the page.
1

Find the call

Locate the call row you want to review. Use filters or search to narrow the list if needed.
2

Open the recording

Click anywhere on the row. A Call Recording Details dialog opens as an overlay.
3

Play the audio

Press the play button in the audio player to begin playback. You can pause, scrub to any position, and adjust volume using the player controls.
Recordings are only available for calls where recording was enabled at the time of the call. If a row does not show the recording indicator, no audio file was captured.
Call recordings stay viewable in the portal for up to one year from the call date. To access an older recording, contact your account administrator.

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Exporting calls

The Export button above the table downloads your current filtered call list as a CSV file. The export respects all active filters, so you can export a specific date range, direction, or disposition subset rather than the full history.

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Refreshing the list

The Refresh button reloads the call table to pick up any new calls since the page was last loaded.

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Settings tab

The Settings tab is reserved for future call configuration options and is not yet available.