Viewing your call history
The Calls tab opens by default. At the top of the page, a stats bar shows aggregate numbers for the current view:- Total calls — all calls matching your current filters
- Incoming — inbound calls only
- Outgoing — outbound calls only
- Missed — calls where the caller hung up before someone answered
- Average duration — the mean call length across the filtered set
| Column | What it shows |
|---|---|
| Direction | Incoming or Outgoing |
| From | Caller’s phone number and name, if available |
| To | Destination number and name |
| Disposition | Answered or No Answer |
| Duration | Length of the call |
| Date & Time | When the call occurred |
| Recordings | A playback button when a recording is available |
Filtering calls
Use the search field and filter controls above the table to narrow the call list. Search matches against caller and destination names and numbers as you type. The filter options let you refine results further:- Call direction — choose Incoming, Outgoing, or All Calls to limit calls by which party initiated them.
- Call disposition — choose Answered, No Answer, or All Dispositions to filter by whether the call was picked up.
- Recording — choose Has Recordings, No Recordings, or All Recordings to show only calls with or without a recorded audio file.
- Date range — use the date range picker to set a custom start and end date. By default the table shows recent calls.
Playing a recording
Rows that have a recording show a recording indicator in the rightmost column. You can listen to a recording without leaving the page.Find the call
Locate the call row you want to review. Use filters or search to narrow the list if needed.
Recordings are only available for calls where recording was enabled at the time of the call. If a row does not show the recording indicator, no audio file was captured.