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The Faxes page at https://pharmacy.voxo.co/faxes is where you send new faxes, monitor inbound and outbound transmissions, and track how your team is handling each document. The page has two tabs: Messages and Settings.
The Settings tab is not yet functional. It shows a “Coming Soon” placeholder and will be available in a future update.
Faxes sent via email to send@voxofax.com are not tracked on this page. To check the status of an email-sent fax, sign in to the Omnia web app at app.voxo.co, open My Activity, and click Faxes. See My Activity for instructions on sending faxes by email and viewing that history.

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Viewing faxes

The Messages tab shows a stats bar at the top with the total number of faxes and a breakdown by workflow status. These counts update to reflect whatever filters you have active. The fax table lists individual fax records. Each row contains:
ColumnWhat it shows
NameThe sender’s name, if available
FromThe sender’s fax number
ToThe destination fax number
DateWhen the fax was sent or received
DirectionIN for received faxes, OUT for sent faxes
ProgressTransmission status: Pending, Processing, Sending, Success, Failed, or Abandoned
StatusWorkflow handling stage: Not Started, In Progress, or Done
PagesNumber of pages in the document
Use the search field above the table to find faxes by number or name. You can also filter by:
  • Direction — choose All Faxes, Incoming Only, or Outgoing Only to limit the list by transmission direction.
  • Date range — use the date picker to limit the list to a specific time window.

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Bulk actions

Select one or more fax rows using the checkboxes in the table, then choose an action from the Bulk Actions dropdown:
  • Change workflow status to Not Started, In Progress, or Done
  • Delete selected faxes
Deleting faxes is permanent. Make sure you no longer need a record before deleting it.

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Exporting faxes

Click the Export button (download icon) in the toolbar to download the current filtered list as a CSV file. The export includes all fax records matching your active filters, not just the current page.

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Previewing and downloading a fax

1

Locate the fax

Find the fax row you want to review. Use search or the date filter to narrow the list if needed.
2

Open the fax detail

Click the row. A detail panel opens showing a preview of the fax document rendered inline in the browser.
3

Review the document

Scroll through the document pages in the preview pane. You can zoom in to read fine print.
4

Download the file

Click the download button in the detail panel to save the fax document to your computer.
5

Add or view notes

The detail panel also shows a notes area where you can add comments or read notes left by other team members.

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Sending a fax

1

Open the send form

Click the Send new fax button near the top of the Messages tab. A form opens.
2

Select your sender number

Choose the fax number you want to send from using the Sender dropdown.
3

Enter the recipient number

Type the full 10-digit destination fax number in the Recipient field (area code required — 7-digit numbers will not connect). Verify the number carefully before continuing.
4

Attach your document

Click the file upload area and select a PDF to fax from your computer. Drag and drop is also supported.
5

Send the fax

Review the details, then click Send. The fax appears in the table with a transmission status that updates as the delivery progresses.
If you see a “Fax From” cannot be empty error when sending — or the Sender dropdown has no number to choose — outbound faxing isn’t enabled on your extension yet. Ask your system admin to enable faxing on your extension (it can be set for several extensions at once with Bulk Edit), then try again.

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Retrying a failed fax

If an outbound fax fails to deliver, the Progress column shows Failed and a Retry button appears on that row. Click Retry to attempt the transmission again using the same document and destination.
Before retrying, confirm that the destination fax number is correct. A fax that fails repeatedly may indicate the recipient’s line is busy, off, or not a fax-capable number.

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Workflow status

Faxes use the same three-stage workflow status system as voicemails — Not Started, In Progress, and Done — to help your team track which documents have been handled. See Voicemails for a full description of how each status is used.