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The dashboard is the first screen you see when you open the VOXO Pharmacy app at https://pharmacy.voxo.co/. It gives you a snapshot of your pharmacy’s communication activity across faxes, voicemails, and IVR interactions.

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Quick stats

At the top of the dashboard, a quick stats bar shows today’s activity at a glance:
  • Faxes Today — the number of faxes received today, with a badge showing how many have a Not Started status.
  • Voicemails Today — the number of voicemails received today, with a Not Started badge.
  • IVR Calls — today’s IVR call volume, with a percentage change badge comparing today to yesterday.

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Faxes widget

The Faxes widget displays your weekly fax activity. It shows three counts:
  • Inbound — the number of faxes received during the current week
  • Outbound — the number of faxes sent during the current week
  • Not started — the number of faxes that have not yet been assigned a workflow status
A trend chart beneath the counts visualizes daily fax volume over the week, letting you quickly spot busy or slow periods.

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Voicemails widget

The Voicemails widget summarizes voicemail activity for the current week. It shows:
  • Weekly message count — the total number of voicemails received
  • Not started — messages that have not yet been acted on by your team
A trend chart shows the day-by-day message volume for the week. Use this widget to identify when voicemail load is highest so you can staff accordingly.

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IVR analytics widget

The IVR analytics widget breaks down how callers are interacting with your phone system’s auto-attendant (IVR). It shows the distribution of calls by IVR option or destination type — for example, which menu selections callers choose most often, or how calls are being routed. Charts in this widget make it easy to see which paths through your IVR are most commonly used. If a particular option is receiving an unexpectedly high or low share of calls, you may want to review your IVR configuration.

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Recent activity feed

The Recent activity section provides a unified, time-ordered feed of the latest communication events across all channels. Each entry in the feed can represent a call, fax, voicemail, or IVR interaction. Use this feed to get a quick sense of what has happened recently without navigating to individual sections. You can click through to the relevant section — Calls, Faxes, or Voicemails — for full detail on any item.