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The dashboard is the first screen you see when you open the VOXO Pharmacy app at https://pharmacy.voxo.co/. It summarizes your pharmacy’s fax, voicemail, and IVR activity.

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Quick stats

The bar at the top shows today’s activity:
  • Faxes Today — the number of faxes received today, with a badge showing how many have a Not Started status.
  • Voicemails Today — the number of voicemails received today, with a Not Started badge.
  • IVR Calls — today’s IVR call volume, with a percentage change badge comparing today to yesterday.

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Faxes widget

The Faxes widget shows three counts for the current week:
  • Inbound — the number of faxes received during the current week
  • Outbound — the number of faxes sent during the current week
  • Not started — the number of faxes that have not yet been assigned a workflow status
A chart below the counts shows fax volume for each day of the week.

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Voicemails widget

The Voicemails widget shows these counts for the current week:
  • Weekly message count — the total number of voicemails received
  • Not started — messages that have not yet been acted on by your team
A chart shows message volume for each day of the week.

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IVR analytics widget

The IVR analytics widget shows how callers use your phone menu (the IVR, or auto-attendant). It breaks calls down by IVR option or destination type, such as which menu selections callers choose most often or where calls are routed. Click the widget to open the IVR configuration page. If one option gets far more or fewer calls than you expect, check your IVR setup.

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Recent activity feed

Recent activity lists your latest calls, faxes, voicemails, and IVR interactions, newest first. Click an item to open it in Calls, Faxes, or Voicemails for full detail.