Store information
The Store Information tab holds the business location details the agent references when patients ask questions like “where are you located?” or “what is your address?” Keep it current so the agent answers correctly.
Select Add details beneath the address to write custom context about this location that the agent includes in its responses.
Click Save Changes at the bottom of the tab to save. If your account can view the tab but not change it, the fields are read-only. Ask an administrator at your pharmacy to grant the virtual receptionist update permission on the Users tab.
These details were the agent’s Location sub-tab until September 22, 2026. The business hours that used to sit alongside them are now on the agent’s Call Routing sub-tab.
Managing store hours
The Store hours tab shows your location’s business hours as time blocks. Each block sets a day or range of days and the open and close times for that period. Special hours apply on a specific calendar date and override the regular schedule. Use them for holidays, extended hours during a promotion, or any day your location runs outside its normal schedule. If you have many hour blocks, use the search field and page controls to find one.Creating a new hour block
1
Open Store hours
Go to https://pharmacy.voxo.co/store-settings and select the Store hours tab.
2
Add a new block
Click the button to add a new hour block. A form opens.
3
Set the days and times
Select the days of the week this block applies to and enter the open and close times. For example, create one block for Monday through Friday and a separate block for Saturday.
4
Save the block
Click Save. The new block appears in the list on the Store hours tab.
Linking announcements to store hours
You can link an announcement to any hour block, including special or holiday blocks. While a block is active (the current time falls within its schedule), the linked announcement plays to callers. For example, link a standard greeting to your regular business hours block and a different recording to a holiday block that tells callers your modified hours. To link one, open the block for editing and select the announcement. The announcement comes from your audio library. No recording yet? Click Create new audio in the form to upload a file or generate one with text-to-speech. The new file is saved to your library and linked to the hour block in one step. Once a recording is selected, a play button appears so you can preview it before saving. The announcement is optional. Leave it unset if you don’t want a message to play during that schedule.Managing users
Only users with admin-level permissions for this location see the Users tab. If you don’t see it, contact your administrator.
Creating a user
Click the button to add a new user and fill in the name, email address, role, and permissions. Once you save, the user gets access based on that role and those permissions.An admin-level role must be linked to an active extension on the account. If every extension is already assigned, add a new extension for the user (or repurpose an existing one) before granting admin privileges.
Editing or deactivating a user
Click a user in the list to open their profile, then update their name, email, role, or permissions and save. When someone no longer needs access, deactivate their account from the edit view. They lose access to the app, but their record is kept. Deactivate rather than delete. The user list shows which accounts are active and which are deactivated.Managing audio files
The Audio files tab requires permission. If you don’t see it, ask your administrator for access.
Uploading a file
Click the upload button and select the audio file from your computer. Supported file formats depend on your location’s setup. The uploaded file appears in the library, ready to link to hour blocks or other destinations.Generating via text-to-speech
If you don’t have a recording, type the message and generate audio from it. Enter your text, choose a voice gender and specific voice, and click Generate Audio. The resulting file is saved to the library along with the voice used. When you edit a generated file later, the original voice is pre-selected so you can regenerate without picking it again. To generate one file in several languages, use the blocks under Audio File Text. Each block holds a language and the text to speak in it. Write the text in English. It is translated into the block’s language before it is spoken. Click Add Language to add another block. The blocks are read one after another, in the order listed, into a single audio file. Use this for a bilingual greeting such as an English message followed by the same message in Spanish. You can add one block per supported language; remove a block with the X beside its language.Previewing and deleting files
Click the play button next to any file to listen to it in the browser. Check that a recording sounds right before you link it to a live configuration. To delete a file, select it and click the delete option. First confirm it isn’t linked to an active hour block, IVR menu, or voicemail greeting. Removing a linked file may change how those behave.Setting a default voice
The gear icon next to the upload button on the Audio files tab opens Location Settings, where you can pick a default voice gender and specific voice for this location. The default is pre-selected wherever you generate text-to-speech audio: Audio files, Announcements, IVR media, voicemail greetings, special hours, and outbound campaigns. Staff don’t have to pick a voice again for each new file.1
Open Location Settings
On the Audio files tab, click the gear icon to the left of the upload button.
2
Pick a voice
Choose a Default Voice Gender, then choose a Default Voice from the matching list. Use Preview Voice to hear a sample.
3
Save
Click Save. Text-to-speech forms across the app default to this voice. Click Clear in the modal to remove the default.
Playing a call recording disclosure
The Compliance tab holds settings for compliance-related call behavior. Call Recording Disclosure plays a short consent message to callers before the agent says anything else:This call is being recorded for compliance and quality purposes. By staying on the line, you consent to the recording.The message can’t be interrupted, so callers always hear it in full. It plays only on calls that are already being recorded. Turning the setting on doesn’t start recording calls that weren’t recorded before. It is spoken in the call’s language. Calls that reach an answering machine on an outbound campaign skip it, since no one is on the line to consent.
Turning the disclosure on
1
Open the Compliance tab
Go to https://pharmacy.voxo.co/store-settings and select the Compliance tab.
2
Switch on Call Recording Disclosure
The first time you enable it, a dialog opens so you can choose the voice that reads the message.
3
Pick a voice
Choose a Voice Gender, then a Voice. Click Preview to hear the message in that voice.
4
Save
Click Save. The recording is generated and the disclosure goes live on your next recorded call.
Turning the disclosure off keeps the saved recording. Switching it back on reuses that recording rather than asking you to pick a voice again.