Store settings

Store Settings, available at https://pharmacy.voxo.co/store-settings, lets you configure options specific to your pharmacy location. It has four tabs: Store hours, Users, Audio files, and Compliance. Access to some tabs depends on your account permissions.

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Managing store hours

The Store hours tab shows the business hours currently configured for your location. Hours are organized into time blocks — each block defines a day or range of days and the open and close times for that period. You can also add special hours that apply on a specific calendar date and override the regular schedule. This is useful for holidays, extended hours during a promotion, or any day when your location operates outside its normal schedule. A search field and pagination controls let you browse your hour blocks if you have many entries.

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Creating a new hour block

To add special hours for a specific date, follow the same process but select the special hours option and enter the target calendar date rather than a recurring day pattern.

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Linking announcements to store hours

Each hour block can have an announcement linked to it — this applies to both regular business hours and special or holiday blocks. When a block is active (the current time falls within its defined schedule), the linked announcement plays to callers. This lets you deliver context-appropriate messages automatically. For example, link a standard greeting to your regular business hours block and a different recording to a holiday block that tells callers your modified hours. To link an announcement to an hour block, open the block for editing and select the announcement you want to associate with it. The announcement linked to a block comes from your audio library. As a secondary option, if you don’t have a suitable recording yet, you can click Create new audio in the form to upload a file or generate one with text-to-speech without leaving the page. The new file is saved to your library and linked to the hour block in one step. Once a recording is selected, a play button appears so you can preview the audio before saving.

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Managing users

The Users tab lets you manage the accounts that have access to this pharmacy location in VOXO. Creating a user: Click the button to add a new user and fill in the required fields — name, email address, role assignment, and permission configuration. Once saved, the user receives access based on the role and permissions you selected. Editing a user: Click on an existing user in the list to open their profile. You can update their name, email, role, or permissions and save your changes. Deactivating a user: When a user no longer needs access, you can deactivate their account from the edit view. Deactivated users lose access to the app but their record is retained. This is the recommended approach rather than deleting a user outright. The user list includes status indicators so you can tell at a glance which accounts are active and which have been deactivated.

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Managing audio files

The Audio files tab is a centralized library of audio files used across your IVR, announcements, special hours, and voicemail greetings. From this tab you can upload files, generate new recordings via text-to-speech, preview existing files, and remove files you no longer need. The audio files table lists each file’s name, voice (for text-to-speech files), size, and other metadata. The Voice column shows which voice was used to generate a text-to-speech file, so you can tell at a glance which voice goes with which file. Uploading a file: Click the upload button and select the audio file from your computer. Supported file formats depend on your location’s setup. Once uploaded, the file appears in the library and is available to link to hour blocks or other destinations in your configuration. Generating via text-to-speech: If you do not have a pre-recorded file, you can type the message you want and generate an audio file from it using the text-to-speech option. Enter your text, choose a voice gender and specific voice, and click Generate Audio. The resulting file is saved to the library along with the voice used. When you edit a generated file later, the original voice is pre-selected so you can regenerate without picking it again. Generating one file in several languages: Each block under Audio File Text holds a language and the text to speak in it. Write the text in English — it is translated into the block’s language before it is spoken. Click Add Language to add another block, and the blocks are read one after another, in the order listed, into a single audio file. Use this for a bilingual greeting such as an English message followed by the same message in Spanish. You can add one block per supported language; remove a block with the X beside its language. Previewing a file: Click the play button next to any file in the library to listen to it in the browser without leaving the page. Use this to verify a recording sounds correct before linking it to a live configuration. Deleting a file: Select the file you want to remove and click the delete option. Before deleting a file, confirm it is not currently linked to an active hour block, IVR menu, or voicemail greeting, as removing a linked file may affect how those configurations behave.

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Setting a default voice

The gear icon next to the upload button on the Audio files tab opens Location Settings, where you can pick a default voice gender and specific voice for this location. Once set, the default is pre-selected wherever you generate text-to-speech audio — Audio files, Announcements, IVR media, voicemail greetings, special hours, and outbound campaigns — so staff don’t have to re-pick a voice for each new file.

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Playing a call recording disclosure

The Compliance tab holds settings for compliance-related call behavior. Call Recording Disclosure plays a short consent message to callers before the agent says anything else:

This call is being recorded for compliance and quality purposes. By staying on the line, you consent to the recording.

The message cannot be interrupted, so it is always heard in full. It plays only on calls that are actually being recorded — turning the setting on does not start recording calls that weren’t being recorded already — and it is spoken in the language the call is running in. Calls that reach an answering machine on an outbound campaign skip it, since there is no one on the line to consent.

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Turning the disclosure on

Once a recording is saved, the tab shows a play button so you can listen to it, and Change voice to regenerate it in a different voice.