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Documentation Index

Fetch the complete documentation index at: https://docs.voxo.co/llms.txt

Use this file to discover all available pages before exploring further.

Store Settings, available at https://pharmacy.voxo.co/store-settings, lets you configure options specific to your pharmacy location. It has three tabs: Store hours, Users, and Audio files. Access to some tabs depends on your account permissions.

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Managing store hours

The Store hours tab shows the business hours currently configured for your location. Hours are organized into time blocks — each block defines a day or range of days and the open and close times for that period. You can also add special hours that apply on a specific calendar date and override the regular schedule. This is useful for holidays, extended hours during a promotion, or any day when your location operates outside its normal schedule. A search field and pagination controls let you browse your hour blocks if you have many entries.

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Creating a new hour block

1

Open Store hours

Go to https://pharmacy.voxo.co/store-settings and select the Store hours tab.
2

Add a new block

Click the button to add a new hour block. A form opens where you can define the block.
3

Set the days and times

Select the days of the week this block applies to and enter the open and close times. For example, you might create one block for Monday through Friday and a separate block for Saturday.
4

Save the block

Click Save to apply the new hour block. It will appear in the list on the Store hours tab.
To add special hours for a specific date, follow the same process but select the special hours option and enter the target calendar date rather than a recurring day pattern.

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Linking audio to special hours

When you add or edit special hours — for example, holiday hours or a one-off schedule override — you can link an audio file that plays to callers while those hours are active. In the special hours form, open the Audio File dropdown to search your library and select an existing file. The files available in this list come from the Audio files tab of Store settings. If you don’t have a suitable file yet, click Create new audio at the bottom of the dropdown to upload a file or generate one with text-to-speech without leaving the form. The new file is saved to your library and linked to the special hours entry in one step.
The Audio File field is optional. Leave it unset if you don’t want a dedicated message to play during that schedule.

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Managing users

The Users tab is only visible to users with admin-level permissions for this location. If you do not see this tab, contact your administrator.
The Users tab lets you manage the accounts that have access to this pharmacy location in VOXO. Creating a user: Click the button to add a new user and fill in the required fields — name, email address, role assignment, and permission configuration. Once saved, the user receives access based on the role and permissions you selected.
An admin-level role must be linked to an active extension on the account. If every extension is already assigned, add a new extension for the user (or repurpose an existing one) before granting admin privileges.
Editing a user: Click on an existing user in the list to open their profile. You can update their name, email, role, or permissions and save your changes. Deactivating a user: When a user no longer needs access, you can deactivate their account from the edit view. Deactivated users lose access to the app but their record is retained. This is the recommended approach rather than deleting a user outright. The user list includes status indicators so you can tell at a glance which accounts are active and which have been deactivated.

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Managing audio files

The Audio files tab requires appropriate permissions. If you do not see this tab, contact your administrator to request access.
The Audio files tab is a centralized library of audio files used across your IVR, announcements, special hours, and voicemail greetings. From this tab you can upload files, generate new recordings via text-to-speech, preview existing files, and remove files you no longer need. The audio files table lists each file’s name, voice (for text-to-speech files), size, and other metadata. The Voice column shows which voice was used to generate a text-to-speech file, so you can tell at a glance which voice goes with which file. Uploading a file: Click the upload button and select the audio file from your computer. Supported file formats depend on your location’s setup. Once uploaded, the file appears in the library and is available to link to hour blocks or other destinations in your configuration. Generating via text-to-speech: If you do not have a pre-recorded file, you can type the message you want and generate an audio file from it using the text-to-speech option. Enter your text, choose a voice gender and specific voice, and click generate. The resulting file is saved to the library along with the voice used. When you edit a generated file later, the original voice is pre-selected so you can regenerate without picking it again. Previewing a file: Click the play button next to any file in the library to listen to it in the browser without leaving the page. Use this to verify a recording sounds correct before linking it to a live configuration. Deleting a file: Select the file you want to remove and click the delete option. Before deleting a file, confirm it is not currently linked to an active hour block, IVR menu, or voicemail greeting, as removing a linked file may affect how those configurations behave.

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Setting a default voice

The gear icon next to the upload button on the Audio files tab opens Location Settings, where you can pick a default voice gender and specific voice for this location. Once set, the default is pre-selected wherever you generate text-to-speech audio — Audio files, Announcements, IVR media, voicemail greetings, special hours, and outbound campaigns — so staff don’t have to re-pick a voice for each new file.
1

Open Location Settings

On the Audio files tab, click the gear icon to the left of the upload button.
2

Pick a voice

Choose a Default Voice Gender, then choose a Default Voice from the matching list. Use Preview Voice to hear a sample.
3

Save

Click Save. New text-to-speech generation forms across the app will now default to this voice. Click Clear in the modal to remove the default.
The default is only a starting point — you can still override it on any individual file by changing the voice gender or voice before generating.