Skip to main content
Store Settings, available at https://pharmacy.voxo.co/store-settings, lets you configure options specific to your pharmacy location. It has three tabs: Store hours, Users, and Audio files. Access to some tabs depends on your account permissions.

​
Managing store hours

The Store hours tab shows the business hours currently configured for your location. Hours are organized into time blocks — each block defines a day or range of days and the open and close times for that period. You can also add special hours that apply on a specific calendar date and override the regular schedule. This is useful for holidays, extended hours during a promotion, or any day when your location operates outside its normal schedule. A search field and pagination controls let you browse your hour blocks if you have many entries.

​
Creating a new hour block

1

Open Store hours

Go to https://pharmacy.voxo.co/store-settings and select the Store hours tab.
2

Add a new block

Click the button to add a new hour block. A form opens where you can define the block.
3

Set the days and times

Select the days of the week this block applies to and enter the open and close times. For example, you might create one block for Monday through Friday and a separate block for Saturday.
4

Save the block

Click Save to apply the new hour block. It will appear in the list on the Store hours tab.
To add special hours for a specific date, follow the same process but select the special hours option and enter the target calendar date rather than a recurring day pattern.

​
Linking announcements to store hours

Each hour block can have an announcement linked to it. When that hour block is active — meaning the current time falls within the block’s defined schedule — the linked announcement plays to callers. This lets you deliver context-appropriate messages automatically. For example, you can link a standard greeting to your regular business hours block and a different recording to a holiday block that tells callers your modified hours. To link an announcement to an hour block, open the block for editing and select the announcement you want to associate with it. The announcements available in this list come from the Announcements section of the app.
If you need to create or update an announcement before linking it, go to the Announcements section first to create or edit the announcement, then return to Store hours to complete the link.

​
Managing users

The Users tab is only visible to users with admin-level permissions for this location. If you do not see this tab, contact your administrator.
The Users tab lets you manage the accounts that have access to this pharmacy location in VOXO. Creating a user: Click the button to add a new user and fill in the required fields — name, email address, role assignment, and permission configuration. Once saved, the user receives access based on the role and permissions you selected. Editing a user: Click on an existing user in the list to open their profile. You can update their name, email, role, or permissions and save your changes. Deactivating a user: When a user no longer needs access, you can deactivate their account from the edit view. Deactivated users lose access to the app but their record is retained. This is the recommended approach rather than deleting a user outright. The user list includes status indicators so you can tell at a glance which accounts are active and which have been deactivated.

​
Managing audio files

The Audio files tab requires appropriate permissions. If you do not see this tab, contact your administrator to request access.
The Audio files tab is a centralized library of audio files used across your IVR, announcements, and voicemail greetings. From this tab you can upload files, generate new recordings via text-to-speech, preview existing files, and remove files you no longer need. Uploading a file: Click the upload button and select the audio file from your computer. Supported file formats depend on your location’s setup. Once uploaded, the file appears in the library and is available to link to hour blocks or other destinations in your configuration. Generating via text-to-speech: If you do not have a pre-recorded file, you can type the message you want and generate an audio file from it using the text-to-speech option. Enter your text, select the voice or settings available, and click generate. The resulting file is saved to the library. Previewing a file: Click the play button next to any file in the library to listen to it in the browser without leaving the page. Use this to verify a recording sounds correct before linking it to a live configuration. Deleting a file: Select the file you want to remove and click the delete option. Before deleting a file, confirm it is not currently linked to an active hour block, IVR menu, or voicemail greeting, as removing a linked file may affect how those configurations behave.