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1. Navigate to https://app.voxo.co/accounts

  1. Click “Account”
  1. Click “10DLC Messaging”
  1. Click “Campaigns”
  1. Click “Add New”
  1. Click the “Campaign Description” and add a detailed description of why your business will be using SMS.
Example: “Messaging campaign to allow VOXO employees to receive SMS from customers along with 2FA codes”
  1. Click the “Call-to-Action / Message Flow” field. This has to show how a customer logs in and must match with the business web presence.
Example: Customer opts in by sending the first message to the number requested stating “Sending this text to receive messages from VOXO in regard to my account or service received from VOXO”
  1. Click the “Sample Message” field. Messages Must include Brand name (Business name) and opt out and help disclaimer
Example: “VOXO: Yes we will be available for a call this afternoon at 5p.m. CST. Msg & data rates may apply. Reply Help for help, and STOP to cancel.”
  1. At the bottom of the page in the help message field, make sure to add a help at “your businesses email” for contact.
  1. This is example of a contact page that passes regulations that are set forth. Note anywhere on a webpage a number is required, SMS disclosure is needed and a link that leads to terms and conditions is required.

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Compliance requirements that prevent rejection

Most campaign denials come from a few specific, avoidable gaps. Before you submit, confirm all of these:
  • Disclosures must be on the same page where you collect phone numbers. The opt-in language, “Msg & data rates may apply,” message frequency, and STOP/HELP instructions all have to appear on the sign-up/opt-in page itself. A separate Terms & Conditions page reachable only from a footer link does not satisfy this.
  • Your HELP reply must include a way to contact the business. A bare “Reply STOP to opt out” is not enough — the HELP response has to contain a support email or phone number. For example: For help, contact support@yourbusiness.com. Msg and data rates may apply, frequency may vary. Reply HELP for help and STOP to stop.
  • Healthcare brands (pharmacies, clinics, telehealth) face extra scrutiny. Your privacy policy must be hosted at a publicly accessible URL (no login required) and must explicitly state that mobile/phone-number information will not be shared with third parties for marketing. A generic privacy policy will be denied even if the URL works.
  • No website? Use keyword (text-to-join) opt-in. You don’t need a hosted privacy policy or T&C page. Set an opt-in keyword (such as START, YES, or SUBSCRIBE) and describe that flow in the Call-to-Action / Message Flow field (for example, “Customers opt in by texting START to our number”). Carriers accept a documented keyword opt-in without a URL. (Healthcare brands still need a public privacy-policy URL.)
  • Use an email you can check for brand verification. Brand registration sends a 2FA code to the email on the brand application. A stale, shared, or unmonitored inbox will stall brand approval indefinitely.
  1. Sample Terms and Conditions for SMS Service[Your Company Name] SMS Terms of Service
  2. Acceptance of TermsBy opting into receiving communication via SMS, you accept these Terms of Service and agree to receivetext messages from [Your Company Name] on your mobile device.
  3. User Opt-InYou can opt into our SMS service by texting Subscribe to (insert number here). By opting in, youconsent to receive text messages from us.
  4. Message FrequencyMessage frequency will vary based on our promotions, alerts, and notifications.
  5. Standard Message and Data RatesStandard message and data rates may apply to all text messages sent and received.
  6. Opt-Out ProcedureTo stop receiving messages, text STOP to [Your SMS Number] at any time.
  7. Limitation of Liability[Your Company Name] is not liable for delayed or undelivered messages.
  8. Amendment of TermsWe reserve the right to change these terms by notifying you through SMS or on our website.SMS Privacy Policy
  9. Information CollectionWe collect information you provide directly to us when you opt into our SMS service, such as your mobilephone number.
  10. Use of InformationThe information collected will be used to send SMS messages and for internal analytics purposes.
  11. Information SharingYour personal information will not be shared with third parties, except as required by law.
  12. Data SecurityWe implement security measures to ensure the safety of your personal information.
  13. Access to Your InformationYou may request access to your personal information that we hold.
  14. Changes to This Privacy PolicyOur Privacy Policy may change from time to time. We will notify you of any changes by posting the newpolicy on our website.
  15. Contact UsIf you have questions about this privacy policy, please contact us at [Your Contact Information].You can email blal@ha.com or text HELP to (your business number)SMS status within the VOXO portalTo access details regarding SMS click account in the admin portal and go to 10DLC Messaging. That willshow a Brand Status page and Campaign page, Campaign can not be submitted until Brand is approved.