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If calls are failing or audio is broken across most or all of your phones at once, check the VOXO status page at status.voxo.co. A problem that hits everyone at the same time is usually a service-wide event rather than something on your own network.

Check the status page

1

Open the status page

Go to status.voxo.co to see current service status.
2

Subscribe to incident updates

Subscribe to email or SMS updates so you’re notified of future incidents.
3

Confirm service is back

During a service-wide event, there’s nothing to change on your side. The fix comes from VOXO. Once it’s resolved, place a test call to confirm your service is back.
Contact support if the status page shows all systems normal but you still have calls failing across every phone, since that points to something specific to your account or network.

Notices in the VOXO apps

VOXO Connect and VOXO Pharmacy show a banner at the top of the app during an incident or maintenance posted on status.voxo.co. The same banner carries notices from VOXO, such as announcements and planned maintenance. If more than one notice is active, use the arrows on the banner to move between them. Some notices have a link to more details, and some can be dismissed. A dismissed notice comes back if VOXO updates it.

Do VOXO phones need a static IP?

No. VOXO desk phones and softphones work on a standard dynamic (DHCP) internet connection — you don’t need a static IP for normal use. When your IP address changes, the phone re-registers on its own.
If your provider changes your IP often, calls can drop briefly until the phone re-registers, though this is uncommon in practice. If your firewall only allows traffic from a fixed IP, your IT team still needs to allow VOXO’s network ranges, since the phone’s own IP can change — see Firewall IP Whitelist.
Contact support if a phone repeatedly goes offline and back online while your internet connection itself is stable, so we can check whether the IP is changing more than expected.