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This guide provides step-by-step instructions on how to manage phone numbers within the Omnia Admin Portal. It covers accessing, viewing, and editing phone numbers.

This document applies to the following user roles within Omnia:Account Administrator Partner Administrator

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Accessing System Admin - Phone Numbers

  1. Navigate toSystem Admin - Phone Numbers: Go to the Admin Portal and sign in. Click the System Admin tab to expand it, then select Phone Numbers.

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Viewing Phone Numbers

  1. View the List of Phone Numbers:
  • The Phone Numbers page will display a list of phone numbers along with their associated accounts, prefixes, and statuses.
Note: Partner Admins will see all phone numbers for the accounts under their administration. Account Admins will only see the phone numbers for the accounts assigned to them.
  1. Search for a Specific Phone Number:
  • Use the Search bar at the top of the page to find a specific phone number by typing in the number or part of it.
  • Click the sort icons next to the column headers to arrange items in ascending or descending order.

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Editing Phone Numbers

  1. Edit Phone Number Details:
  • Click the Edit button next to the phone number, or click directly on the phone number.
  • For detailed instructions on managing phone numbers, please refer to the Phone Numbers document.
  1. Update the Necessary Fields:
  • In the Edit Number screen, you can update the following fields:
    • Caller ID name
    • Prefix name
    • Allow recording
    • Tenant: This allows you to reassign the number to another tenant (account).
Note: Partner Admins will see all phone numbers and accounts under their administration. Account Admins will only see the phone numbers and accounts assigned to them.
  1. Save Changes:
  • Click Save then Update to apply the changes.
  • If you do not want to save the changes, click Cancel.

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Deleting Phone Numbers

  1. Delete a Phone Number:
  • Click the Delete button next to the phone number.
  • A confirmation dialog will appear. Click Yes to confirm the deletion.
  • A success message will appear, indicating that the phone number has been successfully removed.