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Documentation Index

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E911 locations are vital for emergency services to accurately locate callers. Keeping an updated list is essential for compliance and safety. This guide offers step-by-step instructions for managing e911 locations in the Omnia Admin Portal.

This document applies to the following user roles within Omnia:Account Administrator Partner Administrator

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Accessing e911 Locations

  1. Navigate to e911 Locations: Go to the Admin Portal and sign in. Click the Account tab to expand it, then select e911 Locations.

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Adding New e911 Locations

  1. Add a New e911 Location:
  • Click Add New to create a new e911 location.

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Enter Location Details

  1. Enter Location Details:
  • Name: Provide a name for the location.
  • Search address: Enter the full address and use the search functionality to auto-fill other address fields.
  • Street number: Enter the street number if not auto-filled.
  • Street Name: Enter the street name if not auto-filled.
  • Select location type: Choose the type of location from the available options:
    • BLDG: Building
    • FL: Floor
    • STE: Suite
    • APT: Apartment
  • Enter building / suite number: Enter the specific building or suite number if applicable.
  • City: Enter the city name if not auto-filled.
  • State: Enter the state abbreviation if not auto-filled.
  • Zip code: Enter the zip code if not auto-filled.
  • Latitude: Confirm or enter the latitude coordinates.
  • Longitude: Confirm or enter the longitude coordinates.

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Verify Location on Map

  1. Verify Location on Map:
  • Click Validate.
  • Use the map view to verify the accuracy of the location. Adjust the pin if necessary to ensure the correct location is marked.
  • Place a checkmark next to Location Verified.

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Save the Location

  1. Save the Location:
  • After filling in all necessary details, review your entries for accuracy.
  • Click the Create to save the new e911 location.
  • Click Yes.

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Editing e911 locations

  1. Edit e911 Locations:
  • Click on the e911 Location you want to edit or click the Edit button next to it.
  • Make your edits.
  • Click Save.
  • Click Yes.

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Deleting 911 locations

  1. Delete an e911 Location:
  • Click the Delete button next to the e911 Location.
  • Confirm the deletion by clicking Yes.
  • Note: You cannot remove locations with assigned extensions. Remove the e911 location from the extensions and assign a different e911 location before deletion.

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Search, Sort, and Export

  1. Search for a Location:
  • Search Bar: Quickly find specific items by typing the name or a keyword in the search field.
  • The system will filter the list based on your search input, displaying the relevant results.
  1. Sort Locations:
  • Click the sort icons next to the column headers to arrange items in ascending or descending order.
  1. Export Location Details:
  • Click the Export button next to the search field.
  • The system will download a list of the items in CSV format.