Port Out Requests

This guide provides step-by-step instructions on how to manage and view port out requests.

1. Navigate toSystem Admin - Port Out Requests: Go to the Admin Portal and sign in. Click the System Admin tab to expand it, then select Port Out Requests.

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Viewing Port Out Requests

2. View the List of Port Out Requests:

• The Port Out Requests page will display a list of port out requests along with their order IDs, tenant names, and dates.

3. Search for a Specific Port Out Request:

• Use the Search bar at the top of the page to find a specific port out request.
• Click the sort icons next to the column headers to arrange items in ascending or descending order.

4. Export Port Out Requests:

• Click the Export button to download the list of port out requests.

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Port Out Request Notification

5. Port Out Request Email Notification:

• When a port out request is submitted for review, you will receive an email notification.
• The email will provide details about the port out order, including the order ID and instructions to view and approve or reject the request through the portal.

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Viewing Order Details

6. View Order Details:

• Click the View Order Details button next to the port out request.

7. Review the Order Details:

• The View Order Details screen will display comprehensive information about the port out request, including:
  • Customer Order Reference
  • Order Status
  • Desired Due Date
  • Account Name
  • Customer Details (Auth Name, Address, Account Number, Account Pin)
  • Port Out Numbers (Telephone Number and Status)

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Approving or Rejecting a Port Out Request

8. Approve or Reject the Request:

• On the View Order Details screen, click the Approve button to approve the port out request or the Reject button to reject it.
• After clicking Yes, you will see a success message indicating that your order approval or rejection has been submitted.

 

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