Skip to main content
The Outbound Activity report graphs outgoing calls by outcome (answered, no answer, busy, failed), with a heatmap of daily outbound call volume.
What you can see in this report depends on your user role.

​
Accessing Outbound Activity

  1. Go to the Admin Portal and sign in.
  2. Click Reports to expand it, then select Call Summary > Outbound Activity.

​
Viewing Outbound Activity

Select Last 10 Days or Last 30 Days to see a bar graph of outbound calls by status:
  • Answered (OUT) (Blue): Calls answered.
  • No Answer (OUT) (Green): Calls not answered.
  • Busy (OUT) (Red): Calls that got a busy signal.
  • Failed (OUT) (Purple): Calls that failed to connect.
Hover over a bar to see that day’s numbers.

​
Filters

  1. In the filter settings, pick a start and end date, or pick a preset: Last week, Last month, Last 3 months, Last 6 months, or Last year.
  2. Choose a distribution: Daily, Monthly, or Hourly.
  3. Optionally, filter by:
    • Branch
    • Call Outcome: The outcome set on the call.
    • User: The users who made the outbound calls.
  4. Under Outbound Activity Dispositions, choose which outcomes to show: Answered, No Answer, Busy, or Failed.
  5. Optionally, pick a secondary metric to show alongside the main data:
    • Call Quality
    • Inbound Calls: Then filter by Answered, No Answer, Busy, or Failed.
    • Internal Calls
    • Talk Time: Then filter by Inbound, Outbound, or Total.
    • Total Calls: Then filter by Answered, No Answer, Busy, or Failed.
  6. Click Update to apply your filters. To clear them, click Reset.
Hover over a bar to see its numbers for the filters you selected. To download the data shown as a CSV file, click Export.

​
Outbound Heatmap

The Outbound Heatmap shows outbound call volume over time. Each square is a day, colored by the number of calls. Click Last 6 Months or Last 1 Year to set the date range. The colors mean:
  • Yellow: 4 - 26 calls
  • Light Orange: 26 - 48 calls
  • Orange: 48 - 69 calls
  • Dark Orange: 69 - 91 calls
  • Red: 91 - 112 calls
Click a color label at the top to hide those days. For example, clicking Yellow hides days with 4 - 26 calls. Hover over a square to see that day’s Answered (OUT) (blue), No Answer (OUT) (green), Busy (OUT) (red), and Failed (OUT) (purple) counts.