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Find, add, and message contacts, and manage calls, in the VOXO Mobile app.
These guides cover the legacy VOXO Mobile app. If you’re installing the mobile app for the first time, use the VOXO Connect app instead — see Connect mobile app. Menus differ between the two apps.
  1. Open the VOXO Mobile app and tap Contacts.
  2. Scroll the list to find a contact. Contacts are sorted alphabetically by first name. To change the sort order, tap the menu (three dots) at the top right, select Settings, then tap Contact Sort Order.
  3. Tap VOXO Contacts to see contacts saved in VOXO, or Address Book to see contacts from your device’s address book.
  4. To find a contact by name, tap Search at the top right and type their name.
  5. To add a contact to your device’s address book, tap Add (+), fill in the details, and save.

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Contact Options

Each contact has buttons to:
  • Phone: start a voice call.
  • Video: start a video call.
  • Message: send a text message.
Tap a contact to see its details, such as Ringtone, Extension Number, Direct Number, and Organization. The same Phone, Video, and Message buttons appear next to the contact.

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Messaging

To send a message, tap the Message button next to a contact.

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Managing a Call in VOXO Mobile

When a call connects, you see the active call screen. The top of the screen shows:
  • Name: the caller’s name.
  • Extension: the caller’s extension or phone number.
  • Call Status: the state of the call (for example, Established).
  • Call Duration: how long the call has lasted.
To manage the call:
  • Keypad: opens the keypad so you can enter numbers during the call.
  • Hold: places the call on hold.
  • Record: starts recording the call.
To transfer the call or add someone:
  • Transfer: transfers the call to another contact.
  • Add Call: adds another call, creating a conference call.
  • Attended Transfer (Att. transfer): lets you speak to the new contact before you transfer the call.
To hang up, tap the red End Call button at the bottom of the screen. Other call controls:
  • Home: returns to the main app screen while the call stays active.
  • Mute: mutes or unmutes your microphone.
  • Speaker: turns the speakerphone on or off.
  • Camera On/Off: turns the camera on or off during a video call. You can switch between the front and rear camera.
To see details for the current call, tap the information (i) button at the top of the screen.