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This guide provides step-by-step instructions on how to navigate contacts and manage calls using the VOXO Mobile app. It covers topics such as viewing and searching for contacts, adding new contacts, sending messages, and managing calls.
  1. Open Contacts:
  • Launch the VOXO Mobile app and navigate to the Contacts section by tapping Contacts.
  1. Viewing Contacts:
  • Contacts are listed alphabetically by their first name. Scroll through the list to find a specific contact.
  • To change the sort order of your contacts:
    • Go to the menu (three dots) at the top right of the screen.
    • Select Settings.
    • Tap on Contact Sort Order to choose your preferred sorting method.
  1. Switching Contact:
  • Tap VOXO Contacts to view contacts saved within the VOXO system, or Address Book to view contacts from your device’s address book.
  1. Searching for Contacts:
  • Use Search at the top right of the screen to quickly find a contact by typing their name.
  1. Adding New Contacts:
  • Tap Add (+) button to add a new contact to your device’s address book . Fill in the necessary details and save the contact.

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Contact Options

  1. Contact Options:
  • Contact entries displays buttons for various actions:
    • Phone: Tap to initiate a voice call.
    • Video: Tap to initiate a video call.
    • Message: Tap to send a text message.

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    Viewing Contact Details:

Tap on a contact to view details such as:
  • Ringtone
  • Extension Number
  • Direct Number
  • Organization Use the buttons next to the contact for quick actions:
  • Phone: Start a voice call.
  • Video: Start a video call.
  • Message: Send a message.

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Messaging

  1. Sending a Message:
Tap the Message Button next to a contact to send a message.

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Managing a Call in VOXO Mobile

  1. Active Call Screen:
  • Once a call is established, you will see the active call screen.
  1. Caller Information:
  • Name: Displays the caller’s name.
  • Extension: Shows the caller’s extension number or phone number.
  • Call Status: Indicates the call status (e.g., Established).
  • Call Duration: Displays the duration of the call.
  1. Call Management Options:
  • Keypad: Tap to bring up the keypad for entering numbers during the call.
  • Hold: Tap to place the call on hold.
  • Record: Tap to start recording the call.
  1. Call Transfer Options:
  • Transfer: Tap to transfer the call to another contact.
  • Add Call: Tap to add another call, creating a conference call.
  • Attended Transfer (Att. transfer): Tap to perform an attended transfer, allowing you to speak to the new contact before transferring the call.
  1. Ending the Call:
  • End Call: Tap the red End Call button at the bottom of the screen to terminate the call.
  1. Additional Call Controls:
  • Home: Tap the Home button to return to the main app screen while keeping the call active.
  • Mute: Tap the Mute button to mute or unmute your microphone.
  • Speaker: Tap the Speaker button to turn the speakerphone on or off.
  • Camera On/Off: Tap the Camera button to toggle the camera during a video call. Choose between the front or rear camera as needed.
  1. Viewing Call Details:
  • While on a call, pressing the information (i) button at the top of the screen will present you with details about the call in progress.