# VOXO Documentation

## Docs

- [Answered call](https://docs.voxo.co/api-reference/answered-call.md): This webhook fires when a new call is answered in your account.
- [Login](https://docs.voxo.co/api-reference/authentication/login.md): Authenticate with email and password
- [Login with MFA](https://docs.voxo.co/api-reference/authentication/login-with-mfa.md): Authenticate with email and password (MFA flow). Returns an MFA challenge if MFA is enabled, or the user if not.
- [Verify JWT](https://docs.voxo.co/api-reference/authentication/verify-jwt.md): Verify a JWT access token and return the associated user
- [Create Branch](https://docs.voxo.co/api-reference/branches/create-branch.md): Create a new branch
- [Delete Branch](https://docs.voxo.co/api-reference/branches/delete-branch.md): Delete a branch
- [Get Branch](https://docs.voxo.co/api-reference/branches/get-branch.md): Get a single branch by ID
- [List Branches](https://docs.voxo.co/api-reference/branches/list-branches.md): List branches for a tenant with optional pagination and name filter
- [Update Branch](https://docs.voxo.co/api-reference/branches/update-branch.md): Update an existing branch
- [Add Campaign Numbers](https://docs.voxo.co/api-reference/call-campaigns/add-campaign-numbers.md): Add phone numbers to a call campaign
- [Create Campaign](https://docs.voxo.co/api-reference/call-campaigns/create-campaign.md): Create a new call campaign
- [Delete Campaign](https://docs.voxo.co/api-reference/call-campaigns/delete-campaign.md): Delete a call campaign and all associated data
- [Get Campaign](https://docs.voxo.co/api-reference/call-campaigns/get-campaign.md): Get a call campaign by ID with numbers and destinations
- [List Campaigns](https://docs.voxo.co/api-reference/call-campaigns/list-campaigns.md): List call campaigns for a tenant with optional pagination and search
- [Pause Campaign](https://docs.voxo.co/api-reference/call-campaigns/pause-campaign.md): Pause a running or ready call campaign
- [Remove Campaign Numbers](https://docs.voxo.co/api-reference/call-campaigns/remove-campaign-numbers.md): Remove phone numbers from a call campaign
- [Schedule Campaign](https://docs.voxo.co/api-reference/call-campaigns/schedule-campaign.md): Set a call campaign state to ready
- [Update Campaign](https://docs.voxo.co/api-reference/call-campaigns/update-campaign.md): Update an existing call campaign
- [Call recording](https://docs.voxo.co/api-reference/call-recording.md): This webhook fires when a new recording is available in your account.
- [Get Recording](https://docs.voxo.co/api-reference/call-recordings/get-recording.md): Get a call recording by call ID
- [Call and Play](https://docs.voxo.co/api-reference/calling/call-and-play.md): Initiate an outbound call and play text-to-speech audio to the recipient
- [List Destination Types](https://docs.voxo.co/api-reference/destinations/list-destination-types.md): List all available destination types
- [Get Device](https://docs.voxo.co/api-reference/devices/get-device.md): Get a single device by ID
- [List Devices](https://docs.voxo.co/api-reference/devices/list-devices.md): List all devices for a tenant with pagination
- [Search Devices](https://docs.voxo.co/api-reference/devices/search-devices.md): Search devices by MAC address or name
- [Create Emergency Location](https://docs.voxo.co/api-reference/emergency-locations/create-emergency-location.md): Create a new E911 emergency location
- [Delete Emergency Location](https://docs.voxo.co/api-reference/emergency-locations/delete-emergency-location.md): Delete an E911 emergency location
- [Get Emergency Location](https://docs.voxo.co/api-reference/emergency-locations/get-emergency-location.md): Get a single emergency location by ID
- [List Emergency Locations](https://docs.voxo.co/api-reference/emergency-locations/list-emergency-locations.md): List emergency locations for a tenant with optional name filter and pagination
- [Update Emergency Location](https://docs.voxo.co/api-reference/emergency-locations/update-emergency-location.md): Update an existing E911 emergency location
- [Validate Address](https://docs.voxo.co/api-reference/emergency-locations/validate-address.md): Validate an address for E911 registration
- [End call](https://docs.voxo.co/api-reference/end-call.md): This webhook fires when a call ends for your account.
- [Extension created](https://docs.voxo.co/api-reference/extension-created.md): This webhook fires when a new extension is created in your account.
- [Extension deleted](https://docs.voxo.co/api-reference/extension-deleted.md): This webhook fires when an extension is deleted from your account.
- [Fax received](https://docs.voxo.co/api-reference/fax-received.md): This webhook fires when a new fax is received to your account.
- [Get Conversation](https://docs.voxo.co/api-reference/messaging/get-conversation.md): Get a conversation by ID
- [Get Conversation by Participants](https://docs.voxo.co/api-reference/messaging/get-conversation-by-participants.md): Find a conversation by source DID and participant numbers
- [Get Provisioned Numbers](https://docs.voxo.co/api-reference/messaging/get-provisioned-numbers.md): Get SMS-provisioned phone numbers for the authenticated user
- [Hide Conversation](https://docs.voxo.co/api-reference/messaging/hide-conversation.md): Hide a conversation from the user's list
- [List Conversations](https://docs.voxo.co/api-reference/messaging/list-conversations.md): Get paginated conversations for the authenticated user
- [List Messages](https://docs.voxo.co/api-reference/messaging/list-messages.md): Get paginated messages for a conversation
- [Mark Conversation Read](https://docs.voxo.co/api-reference/messaging/mark-conversation-read.md): Mark all messages in a conversation as read
- [Rename Conversation](https://docs.voxo.co/api-reference/messaging/rename-conversation.md): Update the display name of a conversation
- [Retry Failed Message](https://docs.voxo.co/api-reference/messaging/retry-failed-message.md): Retry sending a message that is in a failed state
- [Search Conversation Messages](https://docs.voxo.co/api-reference/messaging/search-conversation-messages.md): Search messages within conversations
- [Search Conversations](https://docs.voxo.co/api-reference/messaging/search-conversations.md): Search conversations by phone number
- [Search Messages](https://docs.voxo.co/api-reference/messaging/search-messages.md): Search across all messages for the authenticated user
- [Send MMS](https://docs.voxo.co/api-reference/messaging/send-mms.md): Send an MMS message with media files to one or more recipients
- [Send SMS](https://docs.voxo.co/api-reference/messaging/send-sms.md): Send an SMS message to one or more recipients
- [Upload MMS Media](https://docs.voxo.co/api-reference/messaging/upload-mms-media.md): Upload media files for MMS messages (max 3MB)
- [New voicemail](https://docs.voxo.co/api-reference/new-voicemail.md): This webhook fires when a new voicemail is left for any mailbox in your account. Time are posted as ISO format.
- [Activate Port-In Order](https://docs.voxo.co/api-reference/number-porting/activate-port-in-order.md): Activate a port-in order
- [Add Document to Port Order](https://docs.voxo.co/api-reference/number-porting/add-document-to-port-order.md): Add a document to an existing port-in order
- [Add Note to Port Order](https://docs.voxo.co/api-reference/number-porting/add-note-to-port-order.md): Add a note to an existing port-in order
- [Approve Port-Out Request](https://docs.voxo.co/api-reference/number-porting/approve-port-out-request.md): Approve an incoming port-out request for a number
- [Cancel Port-In Order](https://docs.voxo.co/api-reference/number-porting/cancel-port-in-order.md): Cancel an existing port-in order
- [Check Number Portability](https://docs.voxo.co/api-reference/number-porting/check-number-portability.md): Check if phone numbers are portable
- [Check Port-In Availability (Public)](https://docs.voxo.co/api-reference/number-porting/check-port-in-availability-public.md): Check port-in availability for phone numbers without authentication
- [Create Port-In Order](https://docs.voxo.co/api-reference/number-porting/create-port-in-order.md): Create a new port-in order with number details
- [CSR Lookup](https://docs.voxo.co/api-reference/number-porting/csr-lookup.md): Perform a Customer Service Record lookup for a phone number
- [Edit Port-In Order](https://docs.voxo.co/api-reference/number-porting/edit-port-in-order.md): Edit an existing port-in order
- [Get Available Activation Groups](https://docs.voxo.co/api-reference/number-porting/get-available-activation-groups.md): Retrieve activation groups available for a port-in order
- [Get Port Order Detail](https://docs.voxo.co/api-reference/number-porting/get-port-order-detail.md): Retrieve detailed information about a specific port order
- [List Port-In Orders](https://docs.voxo.co/api-reference/number-porting/list-port-in-orders.md): List port-in orders filtered by reference, date range, or status
- [Port Phone Numbers](https://docs.voxo.co/api-reference/number-porting/port-phone-numbers.md): Submit a port-in request for local phone numbers
- [Port Toll-Free Numbers](https://docs.voxo.co/api-reference/number-porting/port-toll-free-numbers.md): Submit a port-in request for toll-free numbers with supporting documents
- [Reject Port-Out Request](https://docs.voxo.co/api-reference/number-porting/reject-port-out-request.md): Reject an incoming port-out request for a number
- [API Overview](https://docs.voxo.co/api-reference/overview.md): REST API and webhook reference for integrating VOXO into your own systems and applications.
- [Create Phone Number](https://docs.voxo.co/api-reference/phone-numbers/create-phone-number.md): Add a phone number to a tenant
- [Delete Phone Number](https://docs.voxo.co/api-reference/phone-numbers/delete-phone-number.md): Remove a phone number and disconnect from carrier if in service
- [Get Local Inventory](https://docs.voxo.co/api-reference/phone-numbers/get-local-inventory.md): Get available local phone numbers by rate center
- [Get Phone Number](https://docs.voxo.co/api-reference/phone-numbers/get-phone-number.md): Get a phone number by ID with destinations
- [Get Rate Centers](https://docs.voxo.co/api-reference/phone-numbers/get-rate-centers.md): Get available rate centers for a state
- [Get Toll-Free Inventory](https://docs.voxo.co/api-reference/phone-numbers/get-toll-free-inventory.md): Get available toll-free phone numbers
- [List Phone Numbers](https://docs.voxo.co/api-reference/phone-numbers/list-phone-numbers.md): List phone numbers for a tenant with optional filters
- [Order Local Numbers](https://docs.voxo.co/api-reference/phone-numbers/order-local-numbers.md): Order local phone numbers from carrier inventory
- [Order Toll-Free Numbers](https://docs.voxo.co/api-reference/phone-numbers/order-toll-free-numbers.md): Order toll-free phone numbers from carrier inventory
- [Provision SMS](https://docs.voxo.co/api-reference/phone-numbers/provision-sms.md): Provision or deprovision SMS on a phone number
- [Search Phone Numbers](https://docs.voxo.co/api-reference/phone-numbers/search-phone-numbers.md): Search phone numbers across multiple tenants
- [Update Caller ID Name](https://docs.voxo.co/api-reference/phone-numbers/update-caller-id-name.md): Update the registered CNAM for a phone number
- [Update Phone Number](https://docs.voxo.co/api-reference/phone-numbers/update-phone-number.md): Update phone number settings and destinations
- [Admin Call Logs](https://docs.voxo.co/api-reference/reporting--calls/admin-call-logs.md): Get paginated call logs for a tenant with optional filters
- [Admin Call Outcomes](https://docs.voxo.co/api-reference/reporting--calls/admin-call-outcomes.md): Get call outcome statistics for a tenant with optional filters
- [Admin Call Stats](https://docs.voxo.co/api-reference/reporting--calls/admin-call-stats.md): Get call statistics for a tenant with optional filters by user, group, direction, and time distribution
- [Call Journey](https://docs.voxo.co/api-reference/reporting--calls/call-journey.md): Get the step-by-step journey of a specific call
- [Admin SMS Logs](https://docs.voxo.co/api-reference/reporting--messages/admin-sms-logs.md): Get paginated SMS/message logs for a tenant with optional filters
- [Admin SMS Stats](https://docs.voxo.co/api-reference/reporting--messages/admin-sms-stats.md): Get SMS/message statistics for a tenant with optional filters
- [Admin Agent Availability](https://docs.voxo.co/api-reference/reporting--queues/admin-agent-availability.md): Get agent availability metrics for a queue with optional time distribution
- [Admin Queue Logs](https://docs.voxo.co/api-reference/reporting--queues/admin-queue-logs.md): Get paginated queue event logs with optional filters
- [Admin Queue Stats](https://docs.voxo.co/api-reference/reporting--queues/admin-queue-stats.md): Get queue statistics with optional filters by user, time distribution, and call outcome
- [Admin VR Logs](https://docs.voxo.co/api-reference/reporting--virtual-receptionist/admin-vr-logs.md): Get paginated virtual receptionist call logs
- [Admin VR Stats](https://docs.voxo.co/api-reference/reporting--virtual-receptionist/admin-vr-stats.md): Get virtual receptionist statistics with optional time distribution
- [Sms received](https://docs.voxo.co/api-reference/sms-received.md): This webhook fires when a new message is received for any number in your account.
- [Start call](https://docs.voxo.co/api-reference/start-call.md): This webhook fires when a new call begins for your account.
- [Create Tenant Note](https://docs.voxo.co/api-reference/tenant-notes/create-tenant-note.md): Create a new note for a tenant
- [Delete Tenant Note](https://docs.voxo.co/api-reference/tenant-notes/delete-tenant-note.md): Delete a tenant note by ID
- [Get Tenant Note](https://docs.voxo.co/api-reference/tenant-notes/get-tenant-note.md): Get a single tenant note by ID
- [List Tenant Notes](https://docs.voxo.co/api-reference/tenant-notes/list-tenant-notes.md): List notes for a tenant with optional pagination
- [Update Tenant Note](https://docs.voxo.co/api-reference/tenant-notes/update-tenant-note.md): Update an existing tenant note
- [Create Tenant](https://docs.voxo.co/api-reference/tenants/create-tenant.md): Create a new tenant
- [Delete Tenant](https://docs.voxo.co/api-reference/tenants/delete-tenant.md): Delete a tenant by ID
- [Disable Tenant](https://docs.voxo.co/api-reference/tenants/disable-tenant.md): Disable a tenant by ID
- [Enable Tenant](https://docs.voxo.co/api-reference/tenants/enable-tenant.md): Enable a previously disabled tenant by ID
- [Get Tenant](https://docs.voxo.co/api-reference/tenants/get-tenant.md): Get full tenant details by ID
- [List Conduit Tenants](https://docs.voxo.co/api-reference/tenants/list-conduit-tenants.md): List tenants with a conduit prefix configured
- [List Disabled Tenants](https://docs.voxo.co/api-reference/tenants/list-disabled-tenants.md): List disabled tenants with optional search filter and pagination
- [List Tenants](https://docs.voxo.co/api-reference/tenants/list-tenants.md): List tenants with optional search filter and pagination
- [Update Tenant](https://docs.voxo.co/api-reference/tenants/update-tenant.md): Update an existing tenant
- [Create Webhook](https://docs.voxo.co/api-reference/webhooks/create-webhook.md): Create a new webhook
- [Delete Webhook](https://docs.voxo.co/api-reference/webhooks/delete-webhook.md): Delete a webhook
- [Get Webhook](https://docs.voxo.co/api-reference/webhooks/get-webhook.md): Get a webhook by ID
- [List Webhook Types](https://docs.voxo.co/api-reference/webhooks/list-webhook-types.md): List all available webhook event types
- [List Webhooks](https://docs.voxo.co/api-reference/webhooks/list-webhooks.md): List all webhooks for a tenant
- [Update Webhook](https://docs.voxo.co/api-reference/webhooks/update-webhook.md): Update an existing webhook
- [Changelog](https://docs.voxo.co/changelog/index.md): Product updates and announcements for VOXO.
- [Activity](https://docs.voxo.co/connect/activity.md): Use the Activity section to review your call history, missed calls, voicemails, recordings, and faxes.
- [Analytics](https://docs.voxo.co/connect/analytics.md): View historical reports on call volume, messaging activity, agent performance, and call outcomes across your organization.
- [Call center stats](https://docs.voxo.co/connect/call-center-stats.md): Monitor live call center activity, queue wait times, and agent availability in real time.
- [Call centers](https://docs.voxo.co/connect/call-centers.md): View and manage your call center queues from the VOXO Connect sidebar.
- [Calling](https://docs.voxo.co/connect/calling.md): Make and receive calls directly in your browser using the VOXO Connect softphone.
- [Channels](https://docs.voxo.co/connect/channels.md): Use channels to organize group conversations with your team by topic or team.
- [Contacts](https://docs.voxo.co/connect/contacts.md): Manage your company directory, personal contacts, and contact groups in VOXO Connect.
- [Direct messages](https://docs.voxo.co/connect/direct-messages.md): Send private messages to one or more colleagues using direct messages in VOXO Connect.
- [Fax](https://docs.voxo.co/connect/fax.md): Send and receive faxes from VOXO Connect without a physical fax machine.
- [VOXO Connect](https://docs.voxo.co/connect/index.md): Learn what VOXO Connect is and how to log in and navigate the app.
- [Meetings](https://docs.voxo.co/connect/meetings.md): Start and join video meetings directly from VOXO Connect.
- [Calling](https://docs.voxo.co/connect/mobile/calling.md): Make and receive calls from the VOXO Connect mobile app using your business phone number.
- [Contacts](https://docs.voxo.co/connect/mobile/contacts.md): Browse your company directory, contact groups, and personal contacts from the Contacts tab.
- [Home](https://docs.voxo.co/connect/mobile/home.md): Use the Home tab to access your channels, direct messages, call centers, and search for people or conversations.
- [Recents](https://docs.voxo.co/connect/mobile/inbox.md): Review your call history, missed calls, voicemails, recordings, and faxes from the Recents tab.
- [VOXO Connect mobile](https://docs.voxo.co/connect/mobile/index.md): Download the VOXO Connect mobile app, log in, and navigate the main sections.
- [Messaging](https://docs.voxo.co/connect/mobile/messaging.md): Send internal team messages and SMS texts from the VOXO Connect mobile app.
- [Settings](https://docs.voxo.co/connect/mobile/settings.md): Configure your profile, call preferences, notifications, and account security in the VOXO Connect mobile app.
- [Settings](https://docs.voxo.co/connect/settings.md): Configure notifications, sounds, call forwarding, hardware, keyboard shortcuts, and security preferences in VOXO Connect.
- [Your department](https://docs.voxo.co/connect/your-department.md): Monitor your team's live call activity, parked calls, and user availability in real time.
- [FAQ](https://docs.voxo.co/faq/index.md): Answers to the most common questions about VOXO products and features.
- [10DLC Messaging](https://docs.voxo.co/omnia/admin/10dlc-messaging.md): 10DLC (10-digit long code) messaging campaigns are designed for business messaging over standard 10-digit phone numbers.
- [Account Settings](https://docs.voxo.co/omnia/admin/account-settings.md): This guide provides step-by-step instructions on how to view and edit account settings within the Omnia Admin Portal.
- [Admin Audit Log](https://docs.voxo.co/omnia/admin/admin-audit-log.md): The Admin Audit Log in Omnia records administrative activities, helping monitor changes and track user actions.
- [Agent Activity](https://docs.voxo.co/omnia/admin/agent-activity.md): The "Omnia Admin Reports: Agent Activity" guide provides administrators with detailed instructions on accessing and analyzing agent performance metrics withi...
- [Billing Dashboard](https://docs.voxo.co/omnia/admin/billing-dashboard.md): This guide provides step-by-step instructions on how to navigate and use the Billing Dashboard within the Omnia Admin Portal.
- [Branches](https://docs.voxo.co/omnia/admin/branches.md): Branches represent different physical or organizational locations within your company.
- [Button Layouts](https://docs.voxo.co/omnia/admin/button-layouts.md): This guide provides step-by-step instructions for accessing, adding, editing, duplicating, and deleting button layouts in the Omnia Admin Portal.
- [Call Blocking](https://docs.voxo.co/omnia/admin/call-blocking.md): Call blocking allows administrators to block incoming calls from specific phone numbers on an account.
- [Call Groups](https://docs.voxo.co/omnia/admin/call-groups.md): A call group routes incoming calls to a specific group of users.
- [Call Queues](https://docs.voxo.co/omnia/admin/call-queues.md): Call queues handle incoming calls by holding them until an agent is available.
- [Call Recordings](https://docs.voxo.co/omnia/admin/call-recordings.md): The Call Recordings report allows you to view and filter call recordings within Omnia.
- [Call Records](https://docs.voxo.co/omnia/admin/call-records.md): This guide provides step-by-step instructions on how to access, view, and manage call records within the Omnia Admin Portal.
- [Call Statistics - User](https://docs.voxo.co/omnia/admin/call-statistics-user.md): The Call Statistics report provides a detailed analysis of call activity within Omnia.
- [Campaigns](https://docs.voxo.co/omnia/admin/campaigns.md): A Call Campaign allows you to systematically contact a list of numbers, managing details like scheduling, caller ID, and call handling.
- [Conference Rooms](https://docs.voxo.co/omnia/admin/conference-rooms.md): A conference bridge allows multiple users to join a conference call using a dedicated phone number and PINs for secure access.
- [Creating a New 10DLC Messaging Campaign](https://docs.voxo.co/omnia/admin/creating-a-new-10dlc-messaging-campaign.md): Learn how to create a new 10DLC messaging campaign.
- [Custom Destinations](https://docs.voxo.co/omnia/admin/custom-destinations.md): Custom destinations are call routing specifications defined by a system administrator, such as forwards to external numbers.
- [Dashboard](https://docs.voxo.co/omnia/admin/dashboard.md): This guide provides step-by-step instructions on how to access and navigate the Omnia Admin Dashboard.
- [Do Not Call Lists](https://docs.voxo.co/omnia/admin/do-not-call-lists.md): This guide provides step-by-step instructions for managing Do Not Call (DNC) lists in Omnia.
- [e911 Locations](https://docs.voxo.co/omnia/admin/e911-locations.md): E911 locations are vital for emergency services to accurately locate callers.
- [Extension Count](https://docs.voxo.co/omnia/admin/extension-count.md): This guide provides step-by-step instructions on how to access and view the extension count within the Omnia Admin Portal.
- [Extensions](https://docs.voxo.co/omnia/admin/extensions.md): This guide provides instructions for accessing, viewing, managing, and editing extensions in the Omnia Admin Portal.
- [Faxes](https://docs.voxo.co/omnia/admin/faxes.md): This guide provides step-by-step instructions on managing fax communications within the Omnia Admin Portal.
- [Feature Codes](https://docs.voxo.co/omnia/admin/feature-codes.md): This guide explains how to access, search, add, and edit feature codes in the Omnia Admin Portal.
- [Getting Started](https://docs.voxo.co/omnia/admin/getting-started.md): This guide provides step-by-step instructions for getting started with the Omnia Admin Portal.
- [Inbound Activity](https://docs.voxo.co/omnia/admin/inbound-activity.md): This guide provides detailed instructions on how to access and utilize the Inbound Activity report in Omnia.
- [IVR Activity](https://docs.voxo.co/omnia/admin/ivr-activity.md): This document provides a comprehensive guide for accessing and analyzing IVR activity reports within the Omnia Admin Portal.
- [IVR Log](https://docs.voxo.co/omnia/admin/ivr-log.md): This document provides a step-by-step guide for accessing and utilizing the IVR Log report in the Omnia Admin Portal.
- [IVR Summary](https://docs.voxo.co/omnia/admin/ivr-summary.md): This document provides a concise guide for accessing and utilizing the IVR Summary report in the Omnia Admin Portal.
- [Media Files](https://docs.voxo.co/omnia/admin/media-files.md): This guide provides step-by-step instructions for managing media files in the Omnia platform.
- [Music On Hold](https://docs.voxo.co/omnia/admin/music-on-hold.md): This guide provides step-by-step instructions on how to add, edit, and delete Music on Hold (MoH).
- [Number Porting](https://docs.voxo.co/omnia/admin/number-porting.md): This guide provides step-by-step instructions for number porting in the Omnia Admin portal.
- [Outbound Activity](https://docs.voxo.co/omnia/admin/outbound-activity.md): This guide provides detailed instructions on how to access and utilize the Outbound Activity report in Omnia.
- [Paging Groups](https://docs.voxo.co/omnia/admin/paging-groups.md): A Paging Group allows you to broadcast a message to multiple extensions, useful for announcements, emergency notifications, or communicating with multiple us...
- [Payment Info](https://docs.voxo.co/omnia/admin/payment-info.md): This guide provides step-by-step instructions on how to manage payment information within the Omnia Admin Portal.
- [Phone Books](https://docs.voxo.co/omnia/admin/phone-books.md): This document provides a step-by-step guide for managing phone books within the Omnia Admin Portal.
- [Phone Numbers](https://docs.voxo.co/omnia/admin/phone-numbers.md): This guide provides step-by-step instructions on how to manage phone numbers in the Omnia Admin Portal.
- [Provisioning](https://docs.voxo.co/omnia/admin/provisioning.md): This guide explains how to access and view provisioning reports in Omnia.
- [Queue Activity](https://docs.voxo.co/omnia/admin/queue-activity.md): This document provides comprehensive instructions for accessing and interpreting the Queue Activity Report within the Omnia Admin Portal.
- [Queue Log](https://docs.voxo.co/omnia/admin/queue-log.md): This document provides a detailed guide for accessing and managing the Queue Log report in the Omnia Admin Portal.
- [Queue Summary](https://docs.voxo.co/omnia/admin/queue-summary.md): The "Omnia Admin Reports: Queue Summary" guide provides administrators with comprehensive instructions on accessing and utilizing the Queue Summary report wi...
- [Registering SMS Brand](https://docs.voxo.co/omnia/admin/registering-sms-brand.md): Learn how to register your SMS brand for 10DLC compliance.
- [Scheduled Reports](https://docs.voxo.co/omnia/admin/scheduled-reports.md): This guide provides step-by-step instructions on how to manage scheduled reports within the Omnia Admin Portal.
- [Short Numbers](https://docs.voxo.co/omnia/admin/short-numbers.md): A "Short Number" is a 2-5 digit code that allows users to reach specific destinations without dialing the full 10-digit number.
- [SMS Logs](https://docs.voxo.co/omnia/admin/sms-logs.md): The SMS Logs Report allows you to view and manage SMS messages sent and received.
- [Accounts](https://docs.voxo.co/omnia/admin/system-admin-accounts.md): This document provides instructions for managing accounts in the Omnia Admin: System Admin - Accounts section.
- [Accounts (Add New)](https://docs.voxo.co/omnia/admin/system-admin-accounts-add-new.md): This guide provides step-by-step instructions on how to add new accounts within the Omnia Admin Portal.
- [Devices](https://docs.voxo.co/omnia/admin/system-admin-devices.md): This guide provides step-by-step instructions on how to manage devices within the Omnia Admin Portal.
- [Omnia Themes](https://docs.voxo.co/omnia/admin/system-admin-omnia-themes.md): This guide provides step-by-step instructions on how to view and edit themes within the Omnia Admin Portal.
- [Phone Numbers](https://docs.voxo.co/omnia/admin/system-admin-phone-numbers.md): This guide provides step-by-step instructions on how to manage phone numbers within the Omnia Admin Portal.
- [Port Out Requests](https://docs.voxo.co/omnia/admin/system-admin-port-out-requests.md): This guide provides step-by-step instructions on how to manage and view port out requests.
- [Port Requests](https://docs.voxo.co/omnia/admin/system-admin-port-requests.md): This guide provides step-by-step instructions on how to manage port requests within the Omnia Admin Portal.
- [Time of Days](https://docs.voxo.co/omnia/admin/time-of-days.md): The Time of Day (TOD) feature routes calls based on time conditions.
- [User Logs](https://docs.voxo.co/omnia/admin/user-logs.md): This guide provides step-by-step instructions for accessing and viewing user logs in Omnia.
- [Users](https://docs.voxo.co/omnia/admin/users.md): This guide provides step-by-step instructions for managing user accounts in the Omnia Admin Portal.
- [Virtual Receptionists](https://docs.voxo.co/omnia/admin/virtual-receptionists.md): IVRs route calls based on caller input, offering a flexible and automated way to handle incoming calls.
- [Voicemails](https://docs.voxo.co/omnia/admin/voicemails.md): This guide provides detailed steps for handling voicemails in the Omnia Admin Portal.
- [Firewall IP Whitelist](https://docs.voxo.co/omnia/faqs/firewall-ip-whitelist.md): It is recommended that you add ALL of VOXO's following IP address ranges and ports on your firewall for real-time traffic.
- [VOXO Omnia](https://docs.voxo.co/omnia/index.md): This quick setup guide provides essential instructions for setting up and accessing Omnia.
- [Call History](https://docs.voxo.co/omnia/mobile/call-history.md): This guide provides instructions for reviewing and managing your call history in the VOXO Mobile app.
- [Contacts and Call Management](https://docs.voxo.co/omnia/mobile/contacts-and-call-management.md): This guide provides step-by-step instructions on how to navigate contacts and manage calls using the VOXO Mobile app.
- [Dialer](https://docs.voxo.co/omnia/mobile/dialer.md): This guide provides step-by-step instructions on how to make a call using the dialer in the VOXO Mobile app.
- [Enabling or Disabling Do Not Disturb (DND)](https://docs.voxo.co/omnia/mobile/enabling-or-disabling-do-not-disturb-dnd.md): VOXO Mobile: Enabling or Disabling Do Not Disturb (DND) This guide provides step-by-step instructions on how to enable or disable Do Not Disturb (DND) on the...
- [Managing Queues, Faxing, and Voicemail](https://docs.voxo.co/omnia/mobile/managing-queues-faxing-and-voicemail.md): This guide provides step-by-step instructions on managing queues, faxing, and voicemail on the VOXO Mobile platform.
- [Messaging](https://docs.voxo.co/omnia/mobile/messaging.md): This guide provides a step-by-step explanation of how to manage messages in the VOXO Mobile app.
- [Settings](https://docs.voxo.co/omnia/mobile/settings.md): This guide provides step-by-step instructions on how to navigate the settings menu in the VOXO Mobile app.
- [Call Queues (Agent)](https://docs.voxo.co/omnia/user-guide/call-queues-agent.md): This guide provides detailed instructions on how to navigate and use the Call Queues feature as an agent in the Omnia Portal.
- [Call Queues (Queue Manager)](https://docs.voxo.co/omnia/user-guide/call-queues-queue-manager.md): This guide provides Queue Managers with detailed instructions for managing call queues within the Omnia Portal.
- [Call Recordings](https://docs.voxo.co/omnia/user-guide/call-recordings.md): This guide provides step-by-step instructions for accessing, saving, and listening to call recordings in Omnia.
- [Call Summary](https://docs.voxo.co/omnia/user-guide/call-summary.md): This guide provides step-by-step instructions on how to use the "Call Summary" feature in Omnia.
- [Contacts](https://docs.voxo.co/omnia/user-guide/contacts.md): This guide provides step-by-step instructions for viewing and managing business and personal contacts.
- [Do Not Disturb (DND)](https://docs.voxo.co/omnia/user-guide/do-not-disturb-dnd.md): This guide provides simple steps to enable or disable the Do Not Disturb (DND) feature.
- [Get Help](https://docs.voxo.co/omnia/user-guide/get-help.md): This guide explains how to use the "Get Help" feature in Omnia.
- [Hot Keys](https://docs.voxo.co/omnia/user-guide/hot-keys.md): This guide explains how to access and use keyboard shortcuts (hot keys) for the Omnia softphone.
- [My Activity](https://docs.voxo.co/omnia/user-guide/my-activity.md): This guide provides step-by-step instructions for navigating and using the "My Activity" section.
- [Operator Panel](https://docs.voxo.co/omnia/user-guide/operator-panel.md): This guide provides an overview of the Omnia Operator Panel and its features.
- [Settings](https://docs.voxo.co/omnia/user-guide/settings.md): This guide provides step-by-step instructions on how to navigate and customize settings on the Omnia platform.
- [Softphone](https://docs.voxo.co/omnia/user-guide/softphone.md): This guide provides step-by-step instructions for using the Omnia Softphone, including making calls, holding, muting, and parking, and accessing the expanded...
- [VOXO Meet](https://docs.voxo.co/omnia/user-guide/voxo-meet.md): This guide provides a step-by-step overview of using Omnia: VOXO Meet for meetings.
- [Agent](https://docs.voxo.co/pharmacy/agent.md): Monitor and configure the AI pharmacy agent that handles inbound patient calls, refill requests, and chat widget interactions.
- [Announcements](https://docs.voxo.co/pharmacy/announcements.md): Create and schedule audio announcements that play within your IVR system, such as holiday hours notices or temporary service updates.
- [Calls](https://docs.voxo.co/pharmacy/calls.md): How to view call history, filter calls, and play back recordings in the VOXO Pharmacy app.
- [Dashboard](https://docs.voxo.co/pharmacy/dashboard.md): An overview of the VOXO Pharmacy dashboard and its summary widgets.
- [Faxes](https://docs.voxo.co/pharmacy/faxes.md): How to view, send, preview, and manage faxes in the VOXO Pharmacy app.
- [VOXO Pharmacy](https://docs.voxo.co/pharmacy/index.md): Manage your pharmacy's communications, automation, and patient outreach from one place.
- [IVR](https://docs.voxo.co/pharmacy/ivr.md): Build and manage Interactive Voice Response menus that route inbound callers and process refill requests automatically.
- [Outbound campaigns](https://docs.voxo.co/pharmacy/outbound-campaigns.md): Run automated outbound call campaigns to notify patients about prescription pickups, refill reminders, and general outreach.
- [PMS tools](https://docs.voxo.co/pharmacy/pms-tools.md): Look up prescriptions, view click-to-call activity, and see caller identification logs from your connected Pharmacy Management System.
- [Reports](https://docs.voxo.co/pharmacy/reports.md): How to view queue performance statistics and URAC compliance reporting data in the VOXO Pharmacy app.
- [Store settings](https://docs.voxo.co/pharmacy/store-settings.md): How to manage store hours, users, and audio files for your pharmacy location in the VOXO Pharmacy app.
- [Voicemails](https://docs.voxo.co/pharmacy/voicemails.md): How to manage voicemail messages, use workflow statuses, and configure voicemail settings in the VOXO Pharmacy app.
- [Welcome to VOXO](https://docs.voxo.co/welcome.md): Everything you need to set up, manage, and get the most out of VOXO.

## OpenAPI Specs

- [openapi](https://api.voxo.co/v2/docs/openapi.json)
- [webhooks](https://docs.voxo.co/openapi/webhooks.json)