# VOXO Documentation

- [Welcome to VOXO](https://docs.voxo.co/welcome.md): Everything you need to set up, manage, and get the most out of VOXO.
- [VOXO Omnia](https://docs.voxo.co/omnia/index.md): This quick setup guide provides essential instructions for setting up and accessing Omnia.
- [Call Queues (Agent)](https://docs.voxo.co/omnia/user-guide/call-queues-agent.md): This guide provides detailed instructions on how to navigate and use the Call Queues feature as an agent in the Omnia Portal.
- [Call Queues (Queue Manager)](https://docs.voxo.co/omnia/user-guide/call-queues-queue-manager.md): This guide provides Queue Managers with detailed instructions for managing call queues within the Omnia Portal.
- [Call Recordings](https://docs.voxo.co/omnia/user-guide/call-recordings.md): This guide provides step-by-step instructions for accessing, saving, and listening to call recordings in Omnia.
- [Call Summary](https://docs.voxo.co/omnia/user-guide/call-summary.md): This guide provides step-by-step instructions on how to use the "Call Summary" feature in Omnia.
- [Contacts](https://docs.voxo.co/omnia/user-guide/contacts.md): This guide provides step-by-step instructions for viewing and managing business and personal contacts.
- [Internal and external dialing](https://docs.voxo.co/omnia/user-guide/dialing.md): Dial a short extension to reach a coworker, or a full number to call outside your organization.
- [Do Not Disturb (DND)](https://docs.voxo.co/omnia/user-guide/do-not-disturb-dnd.md): This guide provides simple steps to enable or disable the Do Not Disturb (DND) feature.
- [Get Help](https://docs.voxo.co/omnia/user-guide/get-help.md): This guide explains how to use the "Get Help" feature in Omnia.
- [Hot Keys](https://docs.voxo.co/omnia/user-guide/hot-keys.md): This guide explains how to access and use keyboard shortcuts (hot keys) for the Omnia softphone.
- [Install the desktop app](https://docs.voxo.co/omnia/user-guide/install-desktop-app.md): Install OMNIA as a desktop app from Google Chrome so you can launch it like any other program.
- [My Activity](https://docs.voxo.co/omnia/user-guide/my-activity.md): This guide provides step-by-step instructions for navigating and using the "My Activity" section.
- [Operator Panel](https://docs.voxo.co/omnia/user-guide/operator-panel.md): This guide provides an overview of the Omnia Operator Panel and its features.
- [Set up a remote or international worker](https://docs.voxo.co/omnia/user-guide/remote-worker.md): Network, router, and power requirements for giving remote and overseas staff a VOXO line, plus the 911 caveat.
- [Settings](https://docs.voxo.co/omnia/user-guide/settings.md): This guide provides step-by-step instructions on how to navigate and customize settings on the Omnia platform.
- [Softphone](https://docs.voxo.co/omnia/user-guide/softphone.md): This guide provides step-by-step instructions for using the Omnia Softphone, including making calls, holding, muting, and parking, and accessing the expanded...
- [VOXO Meet](https://docs.voxo.co/omnia/user-guide/voxo-meet.md): This guide provides a step-by-step overview of using Omnia: VOXO Meet for meetings.
- [Call History](https://docs.voxo.co/omnia/mobile/call-history.md): This guide provides instructions for reviewing and managing your call history in the VOXO Mobile app.
- [Contacts and Call Management](https://docs.voxo.co/omnia/mobile/contacts-and-call-management.md): This guide provides step-by-step instructions on how to navigate contacts and manage calls using the VOXO Mobile app.
- [Dialer](https://docs.voxo.co/omnia/mobile/dialer.md): This guide provides step-by-step instructions on how to make a call using the dialer in the VOXO Mobile app.
- [Enabling or Disabling Do Not Disturb (DND)](https://docs.voxo.co/omnia/mobile/enabling-or-disabling-do-not-disturb-dnd.md): VOXO Mobile: Enabling or Disabling Do Not Disturb (DND) This guide provides step-by-step instructions on how to enable or disable Do Not Disturb (DND) on the...
- [Managing Queues, Faxing, and Voicemail](https://docs.voxo.co/omnia/mobile/managing-queues-faxing-and-voicemail.md): This guide provides step-by-step instructions on managing queues, faxing, and voicemail on the VOXO Mobile platform.
- [Messaging](https://docs.voxo.co/omnia/mobile/messaging.md): This guide provides a step-by-step explanation of how to manage messages in the VOXO Mobile app.
- [Settings](https://docs.voxo.co/omnia/mobile/settings.md): This guide provides step-by-step instructions on how to navigate the settings menu in the VOXO Mobile app.
- [Getting Started](https://docs.voxo.co/omnia/admin/getting-started.md): This guide provides step-by-step instructions for getting started with the Omnia Admin Portal.
- [Dashboard](https://docs.voxo.co/omnia/admin/dashboard.md): This guide provides step-by-step instructions on how to access and navigate the Omnia Admin Dashboard.
- [Account Settings](https://docs.voxo.co/omnia/admin/account-settings.md): This guide provides step-by-step instructions on how to view and edit account settings within the Omnia Admin Portal.
- [Billing Dashboard](https://docs.voxo.co/omnia/admin/billing-dashboard.md): This guide provides step-by-step instructions on how to navigate and use the Billing Dashboard within the Omnia Admin Portal.
- [Branches](https://docs.voxo.co/omnia/admin/branches.md): Branches represent different physical or organizational locations within your company.
- [e911 Locations](https://docs.voxo.co/omnia/admin/e911-locations.md): E911 locations are vital for emergency services to accurately locate callers.
- [Extension Count](https://docs.voxo.co/omnia/admin/extension-count.md): This guide provides step-by-step instructions on how to access and view the extension count within the Omnia Admin Portal.
- [Number Porting](https://docs.voxo.co/omnia/admin/number-porting.md): This guide provides step-by-step instructions for number porting in the Omnia Admin portal.
- [Payment Info](https://docs.voxo.co/omnia/admin/payment-info.md): This guide provides step-by-step instructions on how to manage payment information within the Omnia Admin Portal.
- [Users](https://docs.voxo.co/omnia/admin/users.md): This guide provides step-by-step instructions for managing user accounts in the Omnia Admin Portal.
- [Button Layouts](https://docs.voxo.co/omnia/admin/button-layouts.md): This guide provides step-by-step instructions for accessing, adding, editing, duplicating, and deleting button layouts in the Omnia Admin Portal.
- [Call Blocking](https://docs.voxo.co/omnia/admin/call-blocking.md): Call blocking allows administrators to block incoming calls from specific phone numbers on an account.
- [Call Groups](https://docs.voxo.co/omnia/admin/call-groups.md): A call group routes incoming calls to a specific group of users.
- [Call Queues](https://docs.voxo.co/omnia/admin/call-queues.md): Call queues handle incoming calls by holding them until an agent is available.
- [Campaigns](https://docs.voxo.co/omnia/admin/campaigns.md): A Call Campaign allows you to systematically contact a list of numbers, managing details like scheduling, caller ID, and call handling.
- [Conference Rooms](https://docs.voxo.co/omnia/admin/conference-rooms.md): A conference bridge allows multiple users to join a conference call using a dedicated phone number and PINs for secure access.
- [Custom Destinations](https://docs.voxo.co/omnia/admin/custom-destinations.md): Custom destinations are call routing specifications defined by a system administrator, such as forwards to external numbers.
- [Do Not Call Lists](https://docs.voxo.co/omnia/admin/do-not-call-lists.md): This guide provides step-by-step instructions for managing Do Not Call (DNC) lists in Omnia.
- [Extensions](https://docs.voxo.co/omnia/admin/extensions.md): This guide provides instructions for accessing, viewing, managing, and editing extensions in the Omnia Admin Portal.
- [Faxes](https://docs.voxo.co/omnia/admin/faxes.md): This guide provides step-by-step instructions on managing fax communications within the Omnia Admin Portal.
- [Feature Codes](https://docs.voxo.co/omnia/admin/feature-codes.md): This guide explains how to access, search, add, and edit feature codes in the Omnia Admin Portal.
- [Media Files](https://docs.voxo.co/omnia/admin/media-files.md): This guide provides step-by-step instructions for managing media files in the Omnia platform.
- [Music On Hold](https://docs.voxo.co/omnia/admin/music-on-hold.md): This guide provides step-by-step instructions on how to add, edit, and delete Music on Hold (MoH).
- [Paging Groups](https://docs.voxo.co/omnia/admin/paging-groups.md): A Paging Group allows you to broadcast a message to multiple extensions, useful for announcements, emergency notifications, or communicating with multiple us...
- [Phone Books](https://docs.voxo.co/omnia/admin/phone-books.md): This document provides a step-by-step guide for managing phone books within the Omnia Admin Portal.
- [Phone Numbers](https://docs.voxo.co/omnia/admin/phone-numbers.md): This guide provides step-by-step instructions on how to manage phone numbers in the Omnia Admin Portal.
- [Short Numbers](https://docs.voxo.co/omnia/admin/short-numbers.md): A "Short Number" is a 2-5 digit code that allows users to reach specific destinations without dialing the full 10-digit number.
- [Devices](https://docs.voxo.co/omnia/admin/system-admin-devices.md): This guide provides step-by-step instructions on how to manage devices within the Omnia Admin Portal.
- [Time of Days](https://docs.voxo.co/omnia/admin/time-of-days.md): The Time of Day (TOD) feature routes calls based on time conditions.
- [Virtual Receptionists](https://docs.voxo.co/omnia/admin/virtual-receptionists.md): IVRs route calls based on caller input, offering a flexible and automated way to handle incoming calls.
- [10DLC Messaging](https://docs.voxo.co/omnia/admin/10dlc-messaging.md): 10DLC (10-digit long code) messaging campaigns are designed for business messaging over standard 10-digit phone numbers.
- [Creating a New 10DLC Messaging Campaign](https://docs.voxo.co/omnia/admin/creating-a-new-10dlc-messaging-campaign.md): Learn how to create a new 10DLC messaging campaign.
- [Registering SMS Brand](https://docs.voxo.co/omnia/admin/registering-sms-brand.md): Learn how to register your SMS brand for 10DLC compliance.
- [SMS Logs](https://docs.voxo.co/omnia/admin/sms-logs.md): The SMS Logs Report allows you to view and manage SMS messages sent and received.
- [Admin Audit Log](https://docs.voxo.co/omnia/admin/admin-audit-log.md): The Admin Audit Log in Omnia records administrative activities, helping monitor changes and track user actions.
- [Agent Activity](https://docs.voxo.co/omnia/admin/agent-activity.md): The "Omnia Admin Reports: Agent Activity" guide provides administrators with detailed instructions on accessing and analyzing agent performance metrics withi...
- [Call Recordings](https://docs.voxo.co/omnia/admin/call-recordings.md): The Call Recordings report allows you to view and filter call recordings within Omnia.
- [Call Records](https://docs.voxo.co/omnia/admin/call-records.md): This guide provides step-by-step instructions on how to access, view, and manage call records within the Omnia Admin Portal.
- [Call Statistics - User](https://docs.voxo.co/omnia/admin/call-statistics-user.md): The Call Statistics report provides a detailed analysis of call activity within Omnia.
- [Inbound Activity](https://docs.voxo.co/omnia/admin/inbound-activity.md): This guide provides detailed instructions on how to access and utilize the Inbound Activity report in Omnia.
- [IVR Activity](https://docs.voxo.co/omnia/admin/ivr-activity.md): This document provides a comprehensive guide for accessing and analyzing IVR activity reports within the Omnia Admin Portal.
- [IVR Log](https://docs.voxo.co/omnia/admin/ivr-log.md): This document provides a step-by-step guide for accessing and utilizing the IVR Log report in the Omnia Admin Portal.
- [IVR Summary](https://docs.voxo.co/omnia/admin/ivr-summary.md): This document provides a concise guide for accessing and utilizing the IVR Summary report in the Omnia Admin Portal.
- [Outbound Activity](https://docs.voxo.co/omnia/admin/outbound-activity.md): This guide provides detailed instructions on how to access and utilize the Outbound Activity report in Omnia.
- [Provisioning](https://docs.voxo.co/omnia/admin/provisioning.md): This guide explains how to access and view provisioning reports in Omnia.
- [Queue Activity](https://docs.voxo.co/omnia/admin/queue-activity.md): This document provides comprehensive instructions for accessing and interpreting the Queue Activity Report within the Omnia Admin Portal.
- [Queue Log](https://docs.voxo.co/omnia/admin/queue-log.md): This document provides a detailed guide for accessing and managing the Queue Log report in the Omnia Admin Portal.
- [Queue Summary](https://docs.voxo.co/omnia/admin/queue-summary.md): The "Omnia Admin Reports: Queue Summary" guide provides administrators with comprehensive instructions on accessing and utilizing the Queue Summary report wi...
- [Scheduled Reports](https://docs.voxo.co/omnia/admin/scheduled-reports.md): This guide provides step-by-step instructions on how to manage scheduled reports within the Omnia Admin Portal.
- [User Logs](https://docs.voxo.co/omnia/admin/user-logs.md): This guide provides step-by-step instructions for accessing and viewing user logs in Omnia.
- [Accounts](https://docs.voxo.co/omnia/admin/system-admin-accounts.md): This document provides instructions for managing accounts in the Omnia Admin: System Admin - Accounts section.
- [Accounts (Add New)](https://docs.voxo.co/omnia/admin/system-admin-accounts-add-new.md): This guide provides step-by-step instructions on how to add new accounts within the Omnia Admin Portal.
- [Omnia Themes](https://docs.voxo.co/omnia/admin/system-admin-omnia-themes.md): This guide provides step-by-step instructions on how to view and edit themes within the Omnia Admin Portal.
- [Phone Numbers](https://docs.voxo.co/omnia/admin/system-admin-phone-numbers.md): This guide provides step-by-step instructions on how to manage phone numbers within the Omnia Admin Portal.
- [Port Out Requests](https://docs.voxo.co/omnia/admin/system-admin-port-out-requests.md): This guide provides step-by-step instructions on how to manage and view port out requests.
- [Port Requests](https://docs.voxo.co/omnia/admin/system-admin-port-requests.md): This guide provides step-by-step instructions on how to manage port requests within the Omnia Admin Portal.
- [Voicemails](https://docs.voxo.co/omnia/admin/voicemails.md): This guide provides detailed steps for handling voicemails in the Omnia Admin Portal.
- [Desk phone tasks](https://docs.voxo.co/omnia/devices/desk-phones.md): Common tasks on a VOXO desk phone: transfer a call, set up voicemail from the handset, and add a speed dial or Busy Lamp Field key.
- [Yealink Wi-Fi setup](https://docs.voxo.co/omnia/devices/yealink-wifi.md): Connect a Yealink desk phone to your wireless network, including which models need a WF40 or WF50 Wi-Fi adapter.
- [Update Yealink firmware](https://docs.voxo.co/omnia/devices/yealink-firmware.md): Upgrade the firmware on a Yealink SIP desk phone from its web interface using the phone's IP address.
- [Yealink phone lights](https://docs.voxo.co/omnia/devices/yealink-lights.md): Understand what the indicator lights on a Yealink desk phone mean, including the blinking red corner light and group-call issues after a restart.
- [Cordless DECT phones](https://docs.voxo.co/omnia/devices/cordless-dect.md): Set up the Yealink W70B DECT base station, pair compatible cordless handsets, and fix a handset stuck on "Searching for Base".
- [Grandstream ATA](https://docs.voxo.co/omnia/devices/grandstream-ata.md): Connect analog devices like fax machines to VOXO with a Grandstream HT8xx analog telephone adapter, and troubleshoot one that won't come online.
- [Paging adapters](https://docs.voxo.co/omnia/devices/paging-adapters.md): Which paging adapters VOXO supports, and how to check an adapter when paging returns "service unavailable".
- [Factory reset a desk phone](https://docs.voxo.co/omnia/devices/factory-reset.md): Factory reset a VOXO desk phone. The gesture differs by brand — Yealink uses a hold-OK reset, while Polycom 400-series phones use keypad sequences.
- [Troubleshooting](https://docs.voxo.co/omnia/troubleshooting.md): Fix the most common call-quality, phone-registration, and stuck-extension problems before contacting support.
- [No audio on a headset](https://docs.voxo.co/omnia/troubleshooting/no-audio-headsets.md): Fix no-audio and microphone problems on OMNIA softphone calls by checking your output device, audio selection, and browser permissions.
- [No audio on a home router (SIP ALG)](https://docs.voxo.co/omnia/troubleshooting/sip-alg-home-router.md): Confirm SIP ALG on a home router is breaking your softphone audio, then turn it off — with step-by-step instructions for AT&T gateways.
- [Phones randomly rebooting](https://docs.voxo.co/omnia/troubleshooting/phones-rebooting.md): Track down spontaneous desk-phone reboots by checking the cable, port, power source, and switch PoE load.
- [Callers get a "cannot be completed" message](https://docs.voxo.co/omnia/troubleshooting/caller-cannot-complete.md): When certain callers can't reach your number, the most common fix is on their side — dialing the full 1 + area code + number.
- [Check VOXO service status](https://docs.voxo.co/omnia/troubleshooting/service-status.md): Check status.voxo.co during a widespread issue, subscribe to incident updates, and learn why VOXO phones don't need a static IP.
- [Firewall IP Whitelist](https://docs.voxo.co/omnia/faqs/firewall-ip-whitelist.md): VOXO IP range, ports, and servers to allow on your firewall for real-time traffic.
- [VOXO Connect](https://docs.voxo.co/connect/index.md): Learn what VOXO Connect is and how to log in and navigate the app.
- [Activity](https://docs.voxo.co/connect/activity.md): Use the Activity section to review your call history, missed calls, voicemails, recordings, and faxes.
- [Contacts](https://docs.voxo.co/connect/contacts.md): Manage your company directory, personal contacts, and contact groups in VOXO Connect.
- [Your department](https://docs.voxo.co/connect/your-department.md): Monitor your team's live call activity, parked calls, and user availability in real time.
- [Analytics](https://docs.voxo.co/connect/analytics.md): View historical reports on call volume, messaging activity, agent performance, and call outcomes across your organization.
- [Call center stats](https://docs.voxo.co/connect/call-center-stats.md): Monitor live call center activity, queue wait times, and agent availability in real time.
- [Calling](https://docs.voxo.co/connect/calling.md): Make and receive calls directly in your browser using the VOXO Connect softphone.
- [Channels](https://docs.voxo.co/connect/channels.md): Use channels to organize group conversations with your team by topic or team.
- [Direct messages](https://docs.voxo.co/connect/direct-messages.md): Send private messages to one or more colleagues using direct messages in VOXO Connect.
- [Meetings](https://docs.voxo.co/connect/meetings.md): Start and join video meetings directly from VOXO Connect.
- [Fax](https://docs.voxo.co/connect/fax.md): Send and receive faxes from VOXO Connect without a physical fax machine.
- [Call centers](https://docs.voxo.co/connect/call-centers.md): View and manage your call center queues from the VOXO Connect sidebar.
- [Settings](https://docs.voxo.co/connect/settings.md): Configure notifications, sounds, call forwarding, hardware, keyboard shortcuts, and security preferences in VOXO Connect.
- [VOXO Connect mobile](https://docs.voxo.co/connect/mobile/index.md): Download the VOXO Connect mobile app, log in, and navigate the main sections.
- [Home](https://docs.voxo.co/connect/mobile/home.md): Use the Home tab to access your channels, direct messages, call centers, and search for people or conversations.
- [Recents](https://docs.voxo.co/connect/mobile/inbox.md): Review your call history, missed calls, voicemails, recordings, and faxes from the Recents tab.
- [Contacts](https://docs.voxo.co/connect/mobile/contacts.md): Browse your company directory, contact groups, and personal contacts from the Contacts tab.
- [Calling](https://docs.voxo.co/connect/mobile/calling.md): Make and receive calls from the VOXO Connect mobile app using your business phone number.
- [Messaging](https://docs.voxo.co/connect/mobile/messaging.md): Send internal team messages and SMS texts from the VOXO Connect mobile app.
- [Settings](https://docs.voxo.co/connect/mobile/settings.md): Configure your profile, call preferences, notifications, and account security in the VOXO Connect mobile app.
- [VOXO Pharmacy](https://docs.voxo.co/pharmacy/index.md): Manage your pharmacy's communications, automation, and patient outreach from one place.
- [Dashboard](https://docs.voxo.co/pharmacy/dashboard.md): An overview of the VOXO Pharmacy dashboard and its summary widgets.
- [Calls](https://docs.voxo.co/pharmacy/calls.md): How to view call history, filter calls, and play back recordings in the VOXO Pharmacy app.
- [Voicemails](https://docs.voxo.co/pharmacy/voicemails.md): How to manage voicemail messages, use workflow statuses, and configure voicemail settings in the VOXO Pharmacy app.
- [Faxes](https://docs.voxo.co/pharmacy/faxes.md): How to view, send, preview, and manage faxes in the VOXO Pharmacy app.
- [Agent](https://docs.voxo.co/pharmacy/agent.md): Monitor and configure the AI pharmacy agent that handles inbound patient calls, refill requests, and chat widget interactions.
- [IVR](https://docs.voxo.co/pharmacy/ivr.md): Build and manage Interactive Voice Response menus that route inbound callers and process refill requests automatically.
- [Announcements](https://docs.voxo.co/pharmacy/announcements.md): Create and schedule audio announcements that play within your IVR system, such as holiday hours notices or temporary service updates.
- [Call campaigns](https://docs.voxo.co/pharmacy/outbound-campaigns.md): Run automated outbound call campaigns to notify patients about prescription pickups, refill reminders, birthday outreach, and other patient contact.
- [Reports](https://docs.voxo.co/pharmacy/reports.md): How to view queue performance statistics and URAC compliance reporting data in the VOXO Pharmacy app.
- [Scheduling](https://docs.voxo.co/pharmacy/scheduling.md): Connect a Google or Outlook calendar, define appointment types, and manage patient bookings for your pharmacy location.
- [PMS](https://docs.voxo.co/pharmacy/pms-tools.md): Configure how the agent works with your Pharmacy Management System, look up prescriptions, and review click-to-call and caller identification activity.
- [Who Is Calling](https://docs.voxo.co/pharmacy/who-is-calling.md): Open the patient profile of whoever is on the phone with you, without typing their number into patient search.
- [PMS Integrations](https://docs.voxo.co/pharmacy/pms-integrations.md): Compare which VOXO Pharmacy features are available on PioneerRx, Liberty RX, and BestRx.
- [Store settings](https://docs.voxo.co/pharmacy/store-settings.md): How to manage store information, store hours, users, and audio files for your pharmacy location in the VOXO Pharmacy app.
- [Billing](https://docs.voxo.co/pharmacy/billing.md): Review your pharmacy subscription, change plans and add-ons per location, update your payment method, and download invoices.
- [API Overview](https://docs.voxo.co/api-reference/overview.md): REST API and webhook reference for integrating VOXO into your own systems and applications.
- [List Announcements](https://docs.voxo.co/api-reference/announcements/list-announcements.md): List announcements for a tenant with optional pagination, sorting, and search
- [Create Announcement](https://docs.voxo.co/api-reference/announcements/create-announcement.md): Create an announcement and optionally attach it to IVRs
- [Get Announcement](https://docs.voxo.co/api-reference/announcements/get-announcement.md): Get a single announcement by ID
- [Delete Announcement](https://docs.voxo.co/api-reference/announcements/delete-announcement.md): Delete an announcement and its IVR attachments
- [Update Announcement](https://docs.voxo.co/api-reference/announcements/update-announcement.md): Update an announcement (partial update)
- [Login](https://docs.voxo.co/api-reference/authentication/login.md): Authenticate with email and password
- [Login with MFA](https://docs.voxo.co/api-reference/authentication/login-with-mfa.md): Authenticate with email and password (MFA flow). Returns an MFA challenge if MFA is enabled, or the user if not.
- [Verify JWT](https://docs.voxo.co/api-reference/authentication/verify-jwt.md): Verify a JWT access token and return the associated user
- [List Audit Logs](https://docs.voxo.co/api-reference/audit-log/list-audit-logs.md): List audit log entries for a tenant within a date range, with optional entity/action/user filters, sorting, and pagination
- [Get Entity Audit Log](https://docs.voxo.co/api-reference/audit-log/get-entity-audit-log.md): List audit log entries for a specific entity
- [List Branches](https://docs.voxo.co/api-reference/branches/list-branches.md): List branches for a tenant with optional pagination and name filter
- [Create Branch](https://docs.voxo.co/api-reference/branches/create-branch.md): Create a new branch
- [Get Branch](https://docs.voxo.co/api-reference/branches/get-branch.md): Get a single branch by ID
- [Delete Branch](https://docs.voxo.co/api-reference/branches/delete-branch.md): Delete a branch
- [Update Branch](https://docs.voxo.co/api-reference/branches/update-branch.md): Update an existing branch
- [List Button Layouts](https://docs.voxo.co/api-reference/button-layouts/list-button-layouts.md): List button layouts for a tenant. Supports pagination and substring search by name.
- [Create Button Layout](https://docs.voxo.co/api-reference/button-layouts/create-button-layout.md): Create a new button layout and (optionally) seed its autoprovision button configuration.
- [Get Button Layout](https://docs.voxo.co/api-reference/button-layouts/get-button-layout.md): Get a button layout by ID with its full button configuration.
- [Delete Button Layout](https://docs.voxo.co/api-reference/button-layouts/delete-button-layout.md): Delete a button layout. Phone-button-layout assignments and autoprovision rows are cleaned up after the response is sent.
- [Update Button Layout](https://docs.voxo.co/api-reference/button-layouts/update-button-layout.md): Sparse-update a button layout. When `config` is provided, existing autoprovision rows are fully replaced.
- [List Business Hours](https://docs.voxo.co/api-reference/business-hours/list-business-hours.md): List business hours for a tenant with optional pagination, sorting, and search
- [Create Business Hour](https://docs.voxo.co/api-reference/business-hours/create-business-hour.md): Create a business hour with default holidays and destinations
- [Get Business Hour](https://docs.voxo.co/api-reference/business-hours/get-business-hour.md): Get a business hour by ID, including routing destinations
- [Delete Business Hour](https://docs.voxo.co/api-reference/business-hours/delete-business-hour.md): Delete a business hour and its destinations and holidays
- [Update Business Hour](https://docs.voxo.co/api-reference/business-hours/update-business-hour.md): Update an existing business hour
- [List Call Outcomes](https://docs.voxo.co/api-reference/call-outcomes/list-call-outcomes.md): List a tenant's call outcomes with pagination, sorting, and name search
- [Create Call Outcome](https://docs.voxo.co/api-reference/call-outcomes/create-call-outcome.md): Create a call outcome for a tenant
- [Get Call Outcome](https://docs.voxo.co/api-reference/call-outcomes/get-call-outcome.md): Get a single call outcome by ID
- [Delete Call Outcome](https://docs.voxo.co/api-reference/call-outcomes/delete-call-outcome.md): Soft-delete a call outcome
- [Update Call Outcome](https://docs.voxo.co/api-reference/call-outcomes/update-call-outcome.md): Update a call outcome's name or description
- [Get Recording](https://docs.voxo.co/api-reference/call-recordings/get-recording.md): Get a call recording by call ID
- [Call and Play](https://docs.voxo.co/api-reference/calling/call-and-play.md): Initiate an outbound call and play text-to-speech audio to the recipient
- [List Campaigns](https://docs.voxo.co/api-reference/call-campaigns/list-campaigns.md): List call campaigns for a tenant with optional pagination and search
- [Create Campaign](https://docs.voxo.co/api-reference/call-campaigns/create-campaign.md): Create a new call campaign
- [Get Campaign](https://docs.voxo.co/api-reference/call-campaigns/get-campaign.md): Get a call campaign by ID with numbers and destinations
- [Delete Campaign](https://docs.voxo.co/api-reference/call-campaigns/delete-campaign.md): Delete a call campaign and all associated data
- [Update Campaign](https://docs.voxo.co/api-reference/call-campaigns/update-campaign.md): Update an existing call campaign
- [Add Campaign Numbers](https://docs.voxo.co/api-reference/call-campaigns/add-campaign-numbers.md): Add phone numbers to a call campaign
- [Remove Campaign Numbers](https://docs.voxo.co/api-reference/call-campaigns/remove-campaign-numbers.md): Remove phone numbers from a call campaign
- [Schedule Campaign](https://docs.voxo.co/api-reference/call-campaigns/schedule-campaign.md): Set a call campaign state to ready
- [Pause Campaign](https://docs.voxo.co/api-reference/call-campaigns/pause-campaign.md): Pause a running or ready call campaign
- [List Destination Types](https://docs.voxo.co/api-reference/destinations/list-destination-types.md): List all available destination types
- [List Device Models](https://docs.voxo.co/api-reference/device-models/list-device-models.md): List device models with pagination and filtering
- [Create Device Model](https://docs.voxo.co/api-reference/device-models/create-device-model.md): Create a device model. Returns the model with its parsed autoprovision field schema.
- [Get Device Model](https://docs.voxo.co/api-reference/device-models/get-device-model.md): Get a single device model including its parsed autoprovision field schema (types, defaults, and value->label options).
- [Delete Device Model](https://docs.voxo.co/api-reference/device-models/delete-device-model.md): Hard-delete a device model by ID. Rejected with 409 if any device still references the model.
- [Update Device Model](https://docs.voxo.co/api-reference/device-models/update-device-model.md): Sparse update: only keys present in the body are touched. Returns the updated model with its parsed autoprovision field schema.
- [List Devices](https://docs.voxo.co/api-reference/devices/list-devices.md): List all devices for a tenant with pagination
- [Create Device](https://docs.voxo.co/api-reference/devices/create-device.md): Create a device. Validates MAC uniqueness, phonebook/button-layout ownership, and writes default autoprovision values from the phone model template.
- [Search Devices](https://docs.voxo.co/api-reference/devices/search-devices.md): Search devices by name or MAC across the accounts the caller can access, scoped by permission
- [Check Device In Use](https://docs.voxo.co/api-reference/devices/check-device-in-use.md): Check if a device is currently in use
- [Get Device](https://docs.voxo.co/api-reference/devices/get-device.md): Get a single device with full settings profile
- [Delete Device](https://docs.voxo.co/api-reference/devices/delete-device.md): Hard-delete a device by ID. Returns the full pre-delete profile. Autoprovision values for the device are removed asynchronously after the response is sent.
- [Update Device](https://docs.voxo.co/api-reference/devices/update-device.md): Sparse update at the top level: only keys present in the body are touched. Each present key is treated literally (full replacement of that collection). Extensions also rewrite the device's LINE-type autoprovision values for peername and sip_password.
- [List Emergency Locations](https://docs.voxo.co/api-reference/emergency-locations/list-emergency-locations.md): List emergency locations for a tenant with optional name filter and pagination
- [Create Emergency Location](https://docs.voxo.co/api-reference/emergency-locations/create-emergency-location.md): Create a new E911 emergency location
- [Get Emergency Location](https://docs.voxo.co/api-reference/emergency-locations/get-emergency-location.md): Get a single emergency location by ID
- [Delete Emergency Location](https://docs.voxo.co/api-reference/emergency-locations/delete-emergency-location.md): Delete an E911 emergency location
- [Update Emergency Location](https://docs.voxo.co/api-reference/emergency-locations/update-emergency-location.md): Update an existing E911 emergency location
- [Validate Address](https://docs.voxo.co/api-reference/emergency-locations/validate-address.md): Validate an address for E911 registration
- [Extension Summary](https://docs.voxo.co/api-reference/extensions/extension-summary.md): Online/offline extension counts for a tenant (registration-based)
- [Clear Stuck Channels](https://docs.voxo.co/api-reference/extensions/clear-stuck-channels.md): Clear stuck live channels for an extension
- [Reboot Extension Devices](https://docs.voxo.co/api-reference/extensions/reboot-extension-devices.md): Send a check-sync SIP NOTIFY to every registered device on the extension, instructing them to resync/reboot
- [List Account Extensions](https://docs.voxo.co/api-reference/extensions/list-account-extensions.md): List all extensions for a tenant across types, with optional pagination, sorting, search, and type filter
- [Get Extension Profile](https://docs.voxo.co/api-reference/extensions/get-extension-profile.md): Get a single extension of any type by ID, including routing destinations
- [Get Extension Registrations](https://docs.voxo.co/api-reference/extensions/get-extension-registrations.md): List active SIP registrations for an extension
- [List Fax Extensions](https://docs.voxo.co/api-reference/extensions/list-fax-extensions.md): List fax extensions for a tenant with optional pagination, sorting, and search
- [Create Fax Extension](https://docs.voxo.co/api-reference/extensions/create-fax-extension.md): Create a fax extension (with optional device)
- [Get Fax Extension](https://docs.voxo.co/api-reference/extensions/get-fax-extension.md): Get a single fax extension by ID
- [Delete Fax Extension](https://docs.voxo.co/api-reference/extensions/delete-fax-extension.md): Delete a fax extension and clean up its inbound routing destinations and device assignment
- [Edit Fax Extension](https://docs.voxo.co/api-reference/extensions/edit-fax-extension.md): Update a fax extension (partial update)
- [List SIP Extensions](https://docs.voxo.co/api-reference/extensions/list-sip-extensions.md): List sip extensions for a tenant with optional pagination, sorting, and search
- [Create SIP Extension](https://docs.voxo.co/api-reference/extensions/create-sip-extension.md): Create a SIP (trunk) extension
- [Get SIP Extension](https://docs.voxo.co/api-reference/extensions/get-sip-extension.md): Get a single SIP (trunk) extension by ID
- [Delete SIP Extension](https://docs.voxo.co/api-reference/extensions/delete-sip-extension.md): Delete a SIP (trunk) extension and clean up its dial-by-name entries, device assignment, and inbound routing destinations
- [Edit SIP Extension](https://docs.voxo.co/api-reference/extensions/edit-sip-extension.md): Update a SIP (trunk) extension (partial update)
- [List Voice Extensions](https://docs.voxo.co/api-reference/extensions/list-voice-extensions.md): List voice extensions for a tenant with optional pagination, sorting, and search
- [Create Voice Extension](https://docs.voxo.co/api-reference/extensions/create-voice-extension.md): Create a voice extension (with optional device, fax, and user invite)
- [Get Voice Extension](https://docs.voxo.co/api-reference/extensions/get-voice-extension.md): Get a single voice extension by ID, including routing destinations
- [Delete Voice Extension](https://docs.voxo.co/api-reference/extensions/delete-voice-extension.md): Delete a voice extension and clean up its related records (routing destinations, voicemail, device assignment, queue membership, eFax)
- [Edit Voice Extension](https://docs.voxo.co/api-reference/extensions/edit-voice-extension.md): Update a voice extension and its routing destinations (partial update)
- [List Paging Extensions](https://docs.voxo.co/api-reference/extensions/list-paging-extensions.md): List paging extensions for a tenant with optional pagination, sorting, and search
- [Create Paging Extension](https://docs.voxo.co/api-reference/extensions/create-paging-extension.md): Create a paging extension
- [Get Paging Extension](https://docs.voxo.co/api-reference/extensions/get-paging-extension.md): Get a single paging extension by ID
- [Delete Paging Extension](https://docs.voxo.co/api-reference/extensions/delete-paging-extension.md): Delete a paging extension and clean up its inbound routing destinations
- [Edit Paging Extension](https://docs.voxo.co/api-reference/extensions/edit-paging-extension.md): Update a paging extension (partial update)
- [Retry Fax](https://docs.voxo.co/api-reference/faxes/retry-fax.md): Re-queue a failed outbound fax for delivery
- [Download Fax](https://docs.voxo.co/api-reference/faxes/download-fax.md): Get presigned download and preview links for a fax
- [List Faxes](https://docs.voxo.co/api-reference/faxes/list-faxes.md): List faxes for a tenant with pagination, sorting, search, and optional workflow-status stats
- [Delete Fax](https://docs.voxo.co/api-reference/faxes/delete-fax.md): Delete a fax record
- [List Feature Codes](https://docs.voxo.co/api-reference/feature-codes/list-feature-codes.md): List feature codes for a tenant (plus global codes) with pagination, sorting, and search
- [Create Feature Code](https://docs.voxo.co/api-reference/feature-codes/create-feature-code.md): Create a feature code and its routing destinations
- [Get Feature Code](https://docs.voxo.co/api-reference/feature-codes/get-feature-code.md): Get a single feature code by ID, including routing destinations
- [Delete Feature Code](https://docs.voxo.co/api-reference/feature-codes/delete-feature-code.md): Delete a feature code and its routing destinations
- [Update Feature Code](https://docs.voxo.co/api-reference/feature-codes/update-feature-code.md): Update a feature code (partial update)
- [List Call Groups](https://docs.voxo.co/api-reference/call-groups/list-call-groups.md): List call groups for a tenant with optional pagination, sorting, and search
- [Create Call Group](https://docs.voxo.co/api-reference/call-groups/create-call-group.md): Create a call group with routing destinations
- [Get Call Group](https://docs.voxo.co/api-reference/call-groups/get-call-group.md): Get a call group by ID, including routing destinations
- [Delete Call Group](https://docs.voxo.co/api-reference/call-groups/delete-call-group.md): Delete a call group and its destinations
- [Update Call Group](https://docs.voxo.co/api-reference/call-groups/update-call-group.md): Update an existing call group
- [List Holidays](https://docs.voxo.co/api-reference/holidays/list-holidays.md): List holidays for a tenant with optional business-hours filter, pagination, sorting, and search
- [Create Holiday](https://docs.voxo.co/api-reference/holidays/create-holiday.md): Create a holiday (recurring or fixed-date) for a business hour
- [Get Holiday](https://docs.voxo.co/api-reference/holidays/get-holiday.md): Get a holiday by ID
- [Delete Holiday](https://docs.voxo.co/api-reference/holidays/delete-holiday.md): Delete a holiday
- [Update Holiday](https://docs.voxo.co/api-reference/holidays/update-holiday.md): Update an existing holiday
- [List Media Files](https://docs.voxo.co/api-reference/media-files/list-media-files.md): List a tenant's media files with pagination, sorting, and name search
- [Create Media File](https://docs.voxo.co/api-reference/media-files/create-media-file.md): Create a media file, uploading an audio file (converted to WAV)
- [List System Media Files](https://docs.voxo.co/api-reference/media-files/list-system-media-files.md): List system (global) media files with pagination, sorting, and name search
- [Get Media File](https://docs.voxo.co/api-reference/media-files/get-media-file.md): Get a single media file by ID with a presigned playback URL
- [Delete Media File](https://docs.voxo.co/api-reference/media-files/delete-media-file.md): Delete a media file and deactivate any announcements that reference it
- [Update Media File](https://docs.voxo.co/api-reference/media-files/update-media-file.md): Update a media file's metadata and optionally replace its audio
- [Get Provisioned Numbers](https://docs.voxo.co/api-reference/messaging/get-provisioned-numbers.md): Get SMS-provisioned phone numbers for the authenticated user
- [List Conversations](https://docs.voxo.co/api-reference/messaging/list-conversations.md): Get paginated conversations for the authenticated user
- [Get Conversation](https://docs.voxo.co/api-reference/messaging/get-conversation.md): Get a conversation by ID
- [Hide Conversation](https://docs.voxo.co/api-reference/messaging/hide-conversation.md): Hide a conversation from the user's list
- [Get Conversation by Participants](https://docs.voxo.co/api-reference/messaging/get-conversation-by-participants.md): Find a conversation by source DID and participant numbers
- [Search Conversations](https://docs.voxo.co/api-reference/messaging/search-conversations.md): Search conversations by phone number
- [Mark Conversation Read](https://docs.voxo.co/api-reference/messaging/mark-conversation-read.md): Mark all messages in a conversation as read
- [Rename Conversation](https://docs.voxo.co/api-reference/messaging/rename-conversation.md): Update the display name of a conversation
- [Search Conversation Messages](https://docs.voxo.co/api-reference/messaging/search-conversation-messages.md): Search messages within conversations
- [List Messages](https://docs.voxo.co/api-reference/messaging/list-messages.md): Get paginated messages for a conversation
- [Send SMS](https://docs.voxo.co/api-reference/messaging/send-sms.md): Send an SMS message to one or more recipients
- [Send MMS](https://docs.voxo.co/api-reference/messaging/send-mms.md): Send an MMS message with media files to one or more recipients
- [Upload MMS Media](https://docs.voxo.co/api-reference/messaging/upload-mms-media.md): Upload media files for MMS messages (max 3MB)
- [Search Messages](https://docs.voxo.co/api-reference/messaging/search-messages.md): Search across all messages for the authenticated user
- [Retry Failed Message](https://docs.voxo.co/api-reference/messaging/retry-failed-message.md): Retry sending a message that is in a failed state
- [List Music on Holds](https://docs.voxo.co/api-reference/music-on-hold/list-music-on-holds.md): List a tenant's music on holds with pagination, sorting, and name search
- [Create Music on Hold](https://docs.voxo.co/api-reference/music-on-hold/create-music-on-hold.md): Create a music on hold and its MEDIAFILE destinations
- [List System Music on Holds](https://docs.voxo.co/api-reference/music-on-hold/list-system-music-on-holds.md): List system (global) music on holds with pagination, sorting, and name search
- [Get Music on Hold](https://docs.voxo.co/api-reference/music-on-hold/get-music-on-hold.md): Get a single music on hold by ID with its destinations
- [Delete Music on Hold](https://docs.voxo.co/api-reference/music-on-hold/delete-music-on-hold.md): Delete a music on hold, unassign it from extensions/tenants, and remove its destinations
- [Update Music on Hold](https://docs.voxo.co/api-reference/music-on-hold/update-music-on-hold.md): Update a music on hold (partial update)
- [List Blocked Numbers](https://docs.voxo.co/api-reference/number-blocking/list-blocked-numbers.md): List a tenant's blocked numbers with pagination, sorting, and number search
- [Block Numbers](https://docs.voxo.co/api-reference/number-blocking/block-numbers.md): Block one or more numbers for a tenant
- [Get Blocked Number](https://docs.voxo.co/api-reference/number-blocking/get-blocked-number.md): Get a single blocked number record by ID
- [Unblock Number](https://docs.voxo.co/api-reference/number-blocking/unblock-number.md): Remove a blocked number record
- [Update Blocked Number](https://docs.voxo.co/api-reference/number-blocking/update-blocked-number.md): Update a blocked number's value or block reason
- [Port Phone Numbers](https://docs.voxo.co/api-reference/number-porting/port-phone-numbers.md): Submit a port-in request for local phone numbers
- [Port Toll-Free Numbers](https://docs.voxo.co/api-reference/number-porting/port-toll-free-numbers.md): Submit a port-in request for toll-free numbers with supporting documents
- [Check Number Portability](https://docs.voxo.co/api-reference/number-porting/check-number-portability.md): Check if phone numbers are portable
- [CSR Lookup](https://docs.voxo.co/api-reference/number-porting/csr-lookup.md): Perform a Customer Service Record lookup for a phone number
- [List Port-In Orders](https://docs.voxo.co/api-reference/number-porting/list-port-in-orders.md): List port-in orders filtered by reference, date range, or status
- [Get Port Order Detail](https://docs.voxo.co/api-reference/number-porting/get-port-order-detail.md): Retrieve detailed information about a specific port order
- [Get Available Activation Groups](https://docs.voxo.co/api-reference/number-porting/get-available-activation-groups.md): Retrieve activation groups available for a port-in order
- [Activate Port-In Order](https://docs.voxo.co/api-reference/number-porting/activate-port-in-order.md): Activate a port-in order
- [Cancel Port-In Order](https://docs.voxo.co/api-reference/number-porting/cancel-port-in-order.md): Cancel an existing port-in order
- [Approve Port-Out Request](https://docs.voxo.co/api-reference/number-porting/approve-port-out-request.md): Approve an incoming port-out request for a number
- [Reject Port-Out Request](https://docs.voxo.co/api-reference/number-porting/reject-port-out-request.md): Reject an incoming port-out request for a number
- [Create Port-In Order](https://docs.voxo.co/api-reference/number-porting/create-port-in-order.md): Create a new port-in order with number details
- [Edit Port-In Order](https://docs.voxo.co/api-reference/number-porting/edit-port-in-order.md): Edit an existing port-in order
- [Add Document to Port Order](https://docs.voxo.co/api-reference/number-porting/add-document-to-port-order.md): Add a document to an existing port-in order
- [Add Note to Port Order](https://docs.voxo.co/api-reference/number-porting/add-note-to-port-order.md): Add a note to an existing port-in order
- [Check Port-In Availability (Public)](https://docs.voxo.co/api-reference/number-porting/check-port-in-availability-public.md): Check port-in availability for phone numbers without authentication
- [List Paging Groups](https://docs.voxo.co/api-reference/paging-groups/list-paging-groups.md): List a tenant's paging groups with pagination, sorting, and name/number search
- [Create Paging Group](https://docs.voxo.co/api-reference/paging-groups/create-paging-group.md): Create a paging group and its EXT members
- [Get Paging Group](https://docs.voxo.co/api-reference/paging-groups/get-paging-group.md): Get a single paging group by ID with its members
- [Delete Paging Group](https://docs.voxo.co/api-reference/paging-groups/delete-paging-group.md): Delete a paging group and its members
- [Update Paging Group](https://docs.voxo.co/api-reference/paging-groups/update-paging-group.md): Update a paging group (partial update)
- [List Parking Sessions](https://docs.voxo.co/api-reference/parking-sessions/list-parking-sessions.md): List a tenant's parking sessions with pagination, sorting, and space search
- [Get Parking Session](https://docs.voxo.co/api-reference/parking-sessions/get-parking-session.md): Get a single parking session by ID with its timeout destinations
- [Update Parking Session](https://docs.voxo.co/api-reference/parking-sessions/update-parking-session.md): Update a parking session's timeout destination and alternate ring
- [Clear Parking Session](https://docs.voxo.co/api-reference/parking-sessions/clear-parking-session.md): Clear (unpark) a parking session, resetting its state and host
- [List Phone Numbers](https://docs.voxo.co/api-reference/phone-numbers/list-phone-numbers.md): List phone numbers for a tenant with optional filters
- [Create Phone Number](https://docs.voxo.co/api-reference/phone-numbers/create-phone-number.md): Add a phone number to a tenant
- [Get Phone Number](https://docs.voxo.co/api-reference/phone-numbers/get-phone-number.md): Get a phone number by ID with destinations
- [Delete Phone Number](https://docs.voxo.co/api-reference/phone-numbers/delete-phone-number.md): Remove a phone number and disconnect from carrier if in service
- [Update Phone Number](https://docs.voxo.co/api-reference/phone-numbers/update-phone-number.md): Update phone number settings and destinations
- [Update Caller ID Name](https://docs.voxo.co/api-reference/phone-numbers/update-caller-id-name.md): Update the registered CNAM for a phone number
- [Get Number Detail from Carrier](https://docs.voxo.co/api-reference/phone-numbers/get-number-detail-from-carrier.md): Fetch number details from Inteliquent including registered CNAM
- [Search Phone Numbers](https://docs.voxo.co/api-reference/phone-numbers/search-phone-numbers.md): Search phone numbers across multiple tenants
- [Provision SMS](https://docs.voxo.co/api-reference/phone-numbers/provision-sms.md): Provision or deprovision SMS on a phone number
- [Order Local Numbers](https://docs.voxo.co/api-reference/phone-numbers/order-local-numbers.md): Order local phone numbers from carrier inventory
- [Get Rate Centers](https://docs.voxo.co/api-reference/phone-numbers/get-rate-centers.md): Get available rate centers for a state
- [Get Inventory Coverage](https://docs.voxo.co/api-reference/phone-numbers/get-inventory-coverage.md): Get NPA-NXX coverage with available number counts for a rate center
- [Get Local Inventory](https://docs.voxo.co/api-reference/phone-numbers/get-local-inventory.md): Get available local phone numbers by rate center
- [Order Toll-Free Numbers](https://docs.voxo.co/api-reference/phone-numbers/order-toll-free-numbers.md): Order toll-free phone numbers from carrier inventory
- [Get Toll-Free Inventory](https://docs.voxo.co/api-reference/phone-numbers/get-toll-free-inventory.md): Get available toll-free phone numbers
- [List Phonebooks](https://docs.voxo.co/api-reference/phonebooks/list-phonebooks.md): List phonebooks for a tenant with pagination. Optional `query` filters by name (LIKE). `paginated=0` returns the full list.
- [Create Phonebook](https://docs.voxo.co/api-reference/phonebooks/create-phonebook.md): Create a phonebook, hardcode its layout, and seed it with the supplied contacts. Each contact becomes an entry with one detail row per non-empty field.
- [Get Phonebook](https://docs.voxo.co/api-reference/phonebooks/get-phonebook.md): Get a single phonebook with its contacts.
- [Delete Phonebook](https://docs.voxo.co/api-reference/phonebooks/delete-phonebook.md): Hard-delete a phonebook and everything under it (entries, details, layout, device links). Returns the full pre-delete phonebook.
- [Update Phonebook](https://docs.voxo.co/api-reference/phonebooks/update-phonebook.md): Sparse update of header fields. When `contacts` is present, all existing entries are deleted and rebuilt from the array (empty array clears all contacts); omit `contacts` to leave them untouched.
- [List Queues](https://docs.voxo.co/api-reference/queues/list-queues.md): List a tenant's queues with pagination and name/number search
- [Create Queue](https://docs.voxo.co/api-reference/queues/create-queue.md): Create a queue and its routing destinations
- [Get Queue](https://docs.voxo.co/api-reference/queues/get-queue.md): Get a single queue by ID with its settings, destinations, and allowed agents
- [Delete Queue](https://docs.voxo.co/api-reference/queues/delete-queue.md): Delete a queue and cascade-remove its destinations and members
- [Update Queue](https://docs.voxo.co/api-reference/queues/update-queue.md): Update a queue's core fields and routing destinations
- [Update Queue Settings](https://docs.voxo.co/api-reference/queues/update-queue-settings.md): Update a queue's callback, exit, media/announce, and agent settings
- [Admin Call Stats](https://docs.voxo.co/api-reference/reporting--calls/admin-call-stats.md): Get call statistics for a tenant with optional filters by user, group, direction, and time distribution
- [Admin Call Logs](https://docs.voxo.co/api-reference/reporting--calls/admin-call-logs.md): Get paginated call logs for a tenant with optional filters
- [Admin Call Outcomes](https://docs.voxo.co/api-reference/reporting--calls/admin-call-outcomes.md): Get call outcome statistics for a tenant with optional filters
- [Call Journey](https://docs.voxo.co/api-reference/reporting--calls/call-journey.md): Get the step-by-step journey of a specific call
- [Admin Get Call By ID](https://docs.voxo.co/api-reference/reporting--calls/admin-get-call-by-id.md): Get a single call record by call ID, including transcript and AI insights. Authorized against the record's tenant via account permit.
- [Admin Queue Stats](https://docs.voxo.co/api-reference/reporting--queues/admin-queue-stats.md): Get queue statistics with optional filters by user, time distribution, and call outcome
- [Admin Queue Logs](https://docs.voxo.co/api-reference/reporting--queues/admin-queue-logs.md): Get paginated queue event logs with optional filters
- [Admin Agent Availability](https://docs.voxo.co/api-reference/reporting--queues/admin-agent-availability.md): Get agent availability metrics for a queue with optional time distribution
- [Admin SMS Stats](https://docs.voxo.co/api-reference/reporting--messages/admin-sms-stats.md): Get SMS/message statistics for a tenant with optional filters
- [Admin SMS Logs](https://docs.voxo.co/api-reference/reporting--messages/admin-sms-logs.md): Get paginated SMS/message logs for a tenant with optional filters
- [Admin VR Stats](https://docs.voxo.co/api-reference/reporting--virtual-receptionist/admin-vr-stats.md): Get virtual receptionist statistics with optional time distribution
- [Admin VR Logs](https://docs.voxo.co/api-reference/reporting--virtual-receptionist/admin-vr-logs.md): Get paginated virtual receptionist call logs
- [List Short Numbers](https://docs.voxo.co/api-reference/short-numbers/list-short-numbers.md): List a tenant's short numbers with pagination, sorting, and number search
- [Create Short Number](https://docs.voxo.co/api-reference/short-numbers/create-short-number.md): Create a short number for a tenant
- [Get Short Number](https://docs.voxo.co/api-reference/short-numbers/get-short-number.md): Get a single short number record by ID
- [Delete Short Number](https://docs.voxo.co/api-reference/short-numbers/delete-short-number.md): Delete a short number record
- [Update Short Number](https://docs.voxo.co/api-reference/short-numbers/update-short-number.md): Update a short number's value, destination, or description
- [List Tenants](https://docs.voxo.co/api-reference/tenants/list-tenants.md): List tenants with optional search filter and pagination
- [Create Tenant](https://docs.voxo.co/api-reference/tenants/create-tenant.md): Create a new tenant
- [List Disabled Tenants](https://docs.voxo.co/api-reference/tenants/list-disabled-tenants.md): List disabled tenants with optional search filter and pagination
- [List Conduit Tenants](https://docs.voxo.co/api-reference/tenants/list-conduit-tenants.md): List tenants with a conduit prefix configured
- [Get Tenant](https://docs.voxo.co/api-reference/tenants/get-tenant.md): Get full tenant details by ID
- [Delete Tenant](https://docs.voxo.co/api-reference/tenants/delete-tenant.md): Delete a tenant by ID
- [Update Tenant](https://docs.voxo.co/api-reference/tenants/update-tenant.md): Update an existing tenant
- [Disable Tenant](https://docs.voxo.co/api-reference/tenants/disable-tenant.md): Disable a tenant by ID
- [Enable Tenant](https://docs.voxo.co/api-reference/tenants/enable-tenant.md): Enable a previously disabled tenant by ID
- [List Tenant Notes](https://docs.voxo.co/api-reference/tenant-notes/list-tenant-notes.md): List notes for a tenant with optional pagination
- [Create Tenant Note](https://docs.voxo.co/api-reference/tenant-notes/create-tenant-note.md): Create a new note for a tenant
- [Get Tenant Note](https://docs.voxo.co/api-reference/tenant-notes/get-tenant-note.md): Get a single tenant note by ID
- [Delete Tenant Note](https://docs.voxo.co/api-reference/tenant-notes/delete-tenant-note.md): Delete a tenant note by ID
- [Update Tenant Note](https://docs.voxo.co/api-reference/tenant-notes/update-tenant-note.md): Update an existing tenant note
- [List Users](https://docs.voxo.co/api-reference/users/list-users.md): List users for a tenant with pagination, search by login email, and sorting
- [Create User](https://docs.voxo.co/api-reference/users/create-user.md): Create a user, optionally assigning an extension, admin tenants, and partner
- [Get User](https://docs.voxo.co/api-reference/users/get-user.md): Get a single user by ID, including extension, role, partner, admin tenants, and pharmacy locations
- [Delete User](https://docs.voxo.co/api-reference/users/delete-user.md): Delete a user and detach its extension, admin tenants, and pharmacy locations
- [Update User](https://docs.voxo.co/api-reference/users/update-user.md): Update a user's email, role, partner, extension, or admin tenants
- [Send Welcome Email](https://docs.voxo.co/api-reference/users/send-welcome-email.md): Reset a user's password and queue their welcome email
- [List Virtual Receptionists](https://docs.voxo.co/api-reference/virtual-receptionist/list-virtual-receptionists.md): List a tenant's virtual receptionists with pagination, search, and sorting
- [Create Virtual Receptionist](https://docs.voxo.co/api-reference/virtual-receptionist/create-virtual-receptionist.md): Create a virtual receptionist with its announcements and destinations
- [Get Virtual Receptionist](https://docs.voxo.co/api-reference/virtual-receptionist/get-virtual-receptionist.md): Get a single virtual receptionist by ID, including announcements and destinations
- [Delete Virtual Receptionist](https://docs.voxo.co/api-reference/virtual-receptionist/delete-virtual-receptionist.md): Delete a virtual receptionist and its announcements and destinations
- [Update Virtual Receptionist](https://docs.voxo.co/api-reference/virtual-receptionist/update-virtual-receptionist.md): Update a virtual receptionist (partial update)
- [List Voicemail Messages](https://docs.voxo.co/api-reference/voicemail-messages/list-voicemail-messages.md): List a tenant's voicemail messages with pagination, search, and optional workflow stats
- [Get Voicemail Message](https://docs.voxo.co/api-reference/voicemail-messages/get-voicemail-message.md): Get a single voicemail message by ID, including its media URL
- [Delete Voicemail Message](https://docs.voxo.co/api-reference/voicemail-messages/delete-voicemail-message.md): Delete a voicemail message
- [Update Voicemail Message](https://docs.voxo.co/api-reference/voicemail-messages/update-voicemail-message.md): Update a voicemail message's read state
- [List Voicemail Boxes](https://docs.voxo.co/api-reference/voicemail-settings/list-voicemail-boxes.md): List a tenant's voicemail boxes with pagination, search, and sorting
- [Create Voicemail Box](https://docs.voxo.co/api-reference/voicemail-settings/create-voicemail-box.md): Create a voicemail box and its operator destinations
- [Get Voicemail Box](https://docs.voxo.co/api-reference/voicemail-settings/get-voicemail-box.md): Get a single voicemail box by ID, including greetings and destinations
- [Delete Voicemail Box](https://docs.voxo.co/api-reference/voicemail-settings/delete-voicemail-box.md): Delete a voicemail box and its destinations
- [Update Voicemail Box](https://docs.voxo.co/api-reference/voicemail-settings/update-voicemail-box.md): Update a voicemail box (partial update)
- [Delete Voicemail Greeting](https://docs.voxo.co/api-reference/voicemail-settings/delete-voicemail-greeting.md): Remove a greeting from a voicemail box
- [Update Voicemail Greeting](https://docs.voxo.co/api-reference/voicemail-settings/update-voicemail-greeting.md): Upload or assign a greeting (busy, unavailable, name, or out-of-office) for a voicemail box
- [Toggle Out-of-Office Greeting](https://docs.voxo.co/api-reference/voicemail-settings/toggle-out-of-office-greeting.md): Enable or disable a voicemail box's out-of-office greeting
- [List Webhook Types](https://docs.voxo.co/api-reference/webhooks/list-webhook-types.md): List all available webhook event types
- [List Webhooks](https://docs.voxo.co/api-reference/webhooks/list-webhooks.md): List webhooks for a tenant with optional pagination, sorting, and search
- [Create Webhook](https://docs.voxo.co/api-reference/webhooks/create-webhook.md): Create a new webhook
- [Get Webhook](https://docs.voxo.co/api-reference/webhooks/get-webhook.md): Get a webhook by ID
- [Delete Webhook](https://docs.voxo.co/api-reference/webhooks/delete-webhook.md): Delete a webhook
- [Update Webhook](https://docs.voxo.co/api-reference/webhooks/update-webhook.md): Update an existing webhook
- [Answered call](https://docs.voxo.co/api-reference/answered-call.md): This webhook fires when a new call is answered in your account.
- [End call](https://docs.voxo.co/api-reference/end-call.md): This webhook fires when a call ends for your account.
- [Fax received](https://docs.voxo.co/api-reference/fax-received.md): This webhook fires when a new fax is received to your account.
- [New voicemail](https://docs.voxo.co/api-reference/new-voicemail.md): This webhook fires when a new voicemail is left for any mailbox in your account. Time are posted as ISO format.
- [Sms received](https://docs.voxo.co/api-reference/sms-received.md): This webhook fires when a new message is received for any number in your account.
- [Start call](https://docs.voxo.co/api-reference/start-call.md): This webhook fires when a new call begins for your account.
- [Extension created](https://docs.voxo.co/api-reference/extension-created.md): This webhook fires when a new extension is created in your account.
- [Extension deleted](https://docs.voxo.co/api-reference/extension-deleted.md): This webhook fires when an extension is deleted from your account.
- [Call recording](https://docs.voxo.co/api-reference/call-recording.md): This webhook fires when a new recording is available in your account.
- [Transcription end](https://docs.voxo.co/api-reference/transcription-end.md): This webhook fires when a transcribed call's transcription session ends. It delivers the full conversation transcript along with an `insights` object of AI-generated analysis (summary, sentiment, topics, and intents) produced from the transcript.
- [Changelog](https://docs.voxo.co/changelog/index.md): Product updates and announcements for VOXO.
- [FAQ](https://docs.voxo.co/faq/index.md): Answers to the most common questions about VOXO products and features.

## OpenAPI Specs

- [openapi](https://api.voxo.co/v2/docs/openapi.json)
- [webhooks](/openapi/webhooks.json)


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