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This page covers everyday tasks you can do from a VOXO desk phone. For call-quality or registration problems, see Troubleshooting.

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Transfer a call

You can transfer a call two ways. A blind transfer sends the call without telling the recipient first; a consultative (attended) transfer lets you speak with the recipient before completing the transfer. Your VOXO phone is set up to blind transfer by default.

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Blind transfer

1

Press transfer

While on a call, press the Transfer button.
2

Enter the recipient

Dial the recipient’s extension, or press their Busy Lamp Field / speed dial button.
3

Complete the transfer

If the recipient is a programmed speed dial, the call transfers automatically. Otherwise, press B Transfer to complete the transfer.

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Consultative (attended) transfer

1

Place the caller on hold

Put the caller on hold.
2

Call the recipient

Dial the recipient’s extension and press Send. You connect with the recipient so you can check whether they want the call.
3

Complete the transfer

If they want it, press Transfer to connect the two parties.

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Set up voicemail from the phone

1

Open the voicemail menu

Press the Messages button on your handset. You can also dial *97 to reach the same options.
2

Open the greetings menu

Press 0 to reach the greetings menu.
3

Record your greeting

Record a full greeting, or record just your name to use a generic greeting.
To change your greeting later, press Messages again and follow the audio prompts.

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Add a speed dial or Busy Lamp Field key

Your VOXO phone comes with 10 Busy Lamp Field (BLF) / speed dial slots on the main screen, with three more pages of buttons available if you need them. A Busy Lamp Field contact is an extension inside your organization. A Speed Dial contact is any outside number, such as a cell phone — set it up the same way, but enter a phone number instead of an extension.
1

Hold the key

Hold down the BLF or speed dial slot where you want the contact to appear.
2

Choose the type

Use the arrows to scroll right until the Type field shows BLF (or Speed Dial for an outside number).
3

Enter a label

Scroll down to Label and use the numeric keys to enter the contact’s name.
4

Enter the value

Scroll down to Value and enter the contact’s extension (for BLF) or phone number (for Speed Dial).
5

Save

Press Save.
To add more than the 10 main-screen fields, go to Menu > Features > DSS Keys, select the line key you want (for example, Line 12), and add the contact there.
If you plan to add more pages, leave the 10th Busy Lamp Field blank — that field is used to scroll through the pages on the handset’s main screen.