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This guide provides step-by-step instructions on managing fax communications within the Omnia Admin Portal. It covers accessing, viewing, filtering, and sorting faxes, as well as performing actions such as downloading and retrying faxes.
This document applies to the following user roles within Omnia:Account Administrator Partner Administrator

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Accessing Faxes

  1. Navigate to Faxes: Go to the Admin Portal and sign in. Click the Phone System tab to expand it, then select Faxes.

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Viewing Faxes

  1. Main Screen:
  • The main screen displays a list of faxes with details such as:
    • Date: The date the fax was sent or received.
    • From Number: The number the fax was sent from.
    • From Name: The name associated with the sending number.
    • To Number: The number the fax was sent to.
    • Direction: Indicates whether the fax was inbound or outbound.
    • Status: The current status of the fax (e.g., Success, Failed).
    • Error: Any error messages associated with the fax.

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Filtering Faxes

    • Filter Faxes:
  • Click the Filter button to open the filter settings.
  • Select Date Range: Choose the start and end dates for the faxes you want to view, or select from predefined ranges such as Last week, Last month, or Last 3 months.
  • Select Time Range: In addition to the date range, you can also filter by a specific time range within the selected dates.
  • Search by Phone Number: Enter a phone number to filter the faxes sent or received by that number.
  • Click Update to apply the filters.
  • Click Reset Filter to remove the filters.

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Actions

  1. Perform Actions on Faxes:
  • Download Fax: Click the Download button next to a fax entry to download the fax.
  • Force resend Fax: Click the Force resend button next to a failed fax entry to resend the fax.