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This guide provides step-by-step instructions on how to navigate the settings menu in the VOXO Mobile app.
These guides cover the legacy VOXO Mobile app. If you’re installing the mobile app for the first time, use the VOXO Connect app instead — see Connect mobile app. Menus differ between the two apps.

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Open Settings

  1. Accessing Settings:
  • Go to Settings in the app to open the settings menu.

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Account Settings

  1. Incoming Calls/Push Notifications:
  • Manage push notifications for incoming calls.
  • From the settings menu, tap on Incoming Calls.
On the mobile app, Incoming Calls is a top-level item in Settings — it is not inside the Preferences submenu described below. On the OMNIA desktop and web softphone, the same toggle lives under Settings → Preferences.

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Program Settings/Preferences

  1. Open Preferences:
  • From the settings menu, tap on Preferences.

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Sound Preferences

  1. Ringtone:
  • From the Preferences menu, tap on Ringtone.
  • Select your preferred ringtone.
  1. Call Recording: Manage your call recording settings. Open Call Recording Settings: From the Preferences menu, tap on Call Recording.
Call Recording Options: Record All Calls: Enable to automatically record all SIP phone calls. Split Participant Channels: Check to have separate tracks for each participant in the recording. Recording Format: Select the recording format (default is WAV µ-law 8 kHz). Automatically Delete Recordings: Set duration after which recordings are automatically deleted (default is “Never”). Warning Beep: Beeps every 15 seconds to notify the remote party that the conversation is being recorded. E-mail Address: Pre-fill the e-mail address for sharing call recordings via email. Upload URL: Configure the app to upload call recordings to a specified URL. Recording Storage:
  • Internal: Saves recording on the app’s internal storage.
  • External: Saves recording on the phone’s memory.
  1. Sound:
  • Adjust sound settings.
  • From the Preferences menu, tap on Sound.
  • Audio Processing Configuration:
    • System Audio Processing: Toggle between device-built and in-app audio processing.
  • Additional Sound Settings:
    • Incoming Noise Suppression, Playback Boost, Microphone Level, Keypad Volume, Speaker on Display Down, Automatic Enabling Speaker in Video Call, Advanced Sound Settings.

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Preferences/Number Rewriting

  1. Number Rewriting:
  • Configure how numbers are displayed and managed.
  • From the Preferences menu, tap on Number Rewriting.
  • Number Rewriting Categories:
    • Plus Replacement, Local to International Number Mapping, Dial-Out Account Override.

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Preferences/Network

  1. Network:
  • Adjust your network settings.
  • From the Preferences menu, tap on Network.
  • SSIDs: Manage allowed and disallowed SSIDs.
  • Network Priorities for RTP: Prefer Wi-Fi or mobile data for voice RTP traffic.
  • Network Change Strategy: Choose how to handle network changes during a call.
  • Additional Network Settings: Keep Cellular Network Active, Prevent Wi-Fi from Sleeping.

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Preferences/Other

  1. Call Forwarding:
  • Set up call forwarding rules.
  • From the Preferences menu, tap on Call Forwarding.
  1. Contact Sort Order:
  • Choose how contacts are sorted (e.g., First name, last name).
  • From the Preferences menu, tap on Contact Sort Order.
  1. Other:
  • From the Preferences menu, tap on Other.
  • Proximity Sensor: Use the built-in proximity sensor to lock and unlock the screen during calls.
  1. Controls: From the Preferences menu, tap on Controls. GSM Call Settings:
  • Music on Hold, Notifications, GSM Button, Contacts, Call Integration.
  1. Do Not Disturb (DND):
  • From the Preferences menu, tap on Do Not Disturb.
  • Create a New Rule: Tap the plus (+) button to create a new DND rule.
  • Enable the Rule: Toggle the Enabled switch to activate the rule.
  • Set the Time Interval: Under Time, set the interval for the DND rule.
  • Select Weekdays: Choose the weekdays the DND rule will apply to.
  • Manage Unknown Contacts: Apply the DND rule to calls from unknown contacts.
  • Add Specific Contacts: Specify contacts that the DND rule should apply to.
  • Add a Comment: Optionally, add a comment for this rule.
  • Save the Rule: Tap Add at the top right to save your new DND rule.

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Additional Preferences

  1. Troubleshooting Log:
  • Enable or disable logging of network traffic and other information for troubleshooting.
  • Language: Set the language for the app (default is “Auto: English (United States)”).
  • Start Video Automatically: Toggle to enable or disable starting video automatically.
  • DNS Lookup: Toggle to force a new DNS resolution every time the network changes.

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Information

  1. Information:
  • About: View information about the app.
  • Usage: Check your usage statistics.
  • Logs: Access log details.
  • Share with Friends: Share the app with your friends.

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Provisioning

  1. Reset Application:
  • Reset the application to its default settings.
  • From the Settings menu, tap on Reset Application.
If the mobile app shows connection errors such as Web socket closed or error loading queue — for example, the call log or directory won’t load — tap Reset Application to return the app to its default settings, which clears these errors. Also confirm the app is updated to the latest version in your device’s app store.