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Call Summary shows detailed call records in Omnia. Filter the records by different criteria, and show or reset your filters.

Accessing Call Summaries

  1. Access Call Summary:
  • Select Call Summary to view detailed call records.

Filtering Call Records

  1. Quick Filters:
  • Use the quick filters to view call records by selecting options like Last 30 Days or Last 10 Days.
  1. Custom Date Range:
  • After selecting the Filter option, click Select Date Range to choose a specific date range and time from the calendar.
  • Refine your search by call direction (Inbound, Outbound, Internal, or All) or by dispositions (Answered, No Answer, Busy, or Failed).
  • The call records that appear will be from the selected date range and filters.

Displaying and Resetting Filters

  1. Displaying Records:
  • Once you have selected your filters, the call records will be displayed. These records include:
    • Date and time of the call
    • Caller number
    • Caller name
    • Dialed number
    • Call direction
    • Disposition
    • Duration
    • Packet loss
    • Jitter
    • MOS score
  1. Reset Filters:
  • Click the Reset button to remove all filters and start your search over.