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Turn on Do Not Disturb (DND) when you don’t want to be interrupted, and turn it off when you’re ready to take calls again.

Accessing DND

  1. Open DND Settings:
  • Go to your profile at the top right of the screen.
  • Select DND from the drop-down menu.

Toggling DND

  1. Enable/Disable DND:
  • Click the DND (Do Not Disturb) option to toggle it on or off.

DND Status Indicator

  1. DND Status Indicator:
  • Other operators and managers can see that you have DND enabled from the Operator panel and the Call Queue Agent Dashboard.

How DND routes calls

When DND is on, incoming calls to your extension are automatically declined and immediately routed to the next step in the call flow, without waiting or timing out on your extension. In group or queue scenarios, the system treats your extension as busy and sends the call to the next available agent or step.