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This guide provides simple steps to enable or disable the Do Not Disturb (DND) feature. Follow these instructions to manage notifications and ensure uninterrupted focus and privacy.

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Accessing DND

  1. Open DND Settings:
  • Go to your profile at the top right of the screen.
  • Select DND from the drop-down menu.

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Toggling DND

  1. Enable/Disable DND:
  • Click the DND (Do Not Disturb) option to toggle it on or off.

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DND Status Indicator

  1. DND Status Indicator:
  • Other operators and managers can see that you have DND enabled from the Operator panel and the Call Queue Agent Dashboard.