This guide provides step-by-step instructions for getting started with the Omnia Admin Portal. It includes logging in, switching between user and admin panels, changing passwords, managing multiple accounts, and using features like show relations, audit logs, sorting items, and viewing total count information. Designed to help administrators navigate the Omnia Admin Portal smoothly.
This document applies to the following user roles within Omnia:Account Administrator
Partner Administrator
We recommend changing your password after your initial login for enhanced security. Follow these steps:Log in using the username and password provided in your email invitation.
Navigate to your Profile, then Settings, and click on My Profile.
Select Reset Password to create a new password.
If you are an admin assigned to multiple accounts or a partner admin, you can quickly find and switch between accounts to manage by typing keywords or account numbers.
At the top of the screen, locate the dropdown menu showing the current account name.
Open the Dropdown Menu:
Click on the current account name to open the dropdown menu.
Select the Desired Account:
Scroll through the list of available accounts.
Click on the account name you wish to manage.
Type Keywords or Account Number:
Start typing the name or account number in the search field.
Select the Desired Account:
Once the desired account appears in the dropdown list, click on it to select.
Helps administrators identify linked elements within the system.
For example, you can click into an extension and see related phone numbers, call groups, call queues, etc.
How to Access: Click the Show Relations button when editing an element like an extension.
This feature is available throughout the portal in areas such as Call Queues, Voicemails, and more. If you see this icon while editing an item, click it to view related elements.
Show Audit Logs:
Allows administrators to see changes made by previous administrators, providing transparency and accountability.
View the update time, email of the user who made the update, and the action taken.
Click the Show Audit Logs button to view the update history of an element like an extension.
Displays the last 10 days of activity.
Click Export to export the log.
Available throughout the portal in areas such as Call Queues, Voicemails, and more. If you see this icon while editing an item, click it to view the Audit Logs.
