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The Operator Panel lists your account’s users with their extension numbers and live status, lets you call them, and shows the calls in progress.
You see the Operator Panel only if Operator Panel access is enabled on your account.

Accessing the Operator Panel

Click Operator Panel to see a list of account users, their status, and extension numbers. You can make calls from this screen.

Managing Branches

  • Account Administrators see all branches and extensions on the account. To show one branch at a time, select it from the branch dropdown.
  • Non-Account Admins see only extensions in their own branch.

Viewing User Status

Hover over a user’s name to see their status:
  • Green: The user’s phone is ringing.
  • Blue: The user is on a call.
  • Idle: The user is not on a call.
  • DND: Do Not Disturb. The user is not available.

Initiating a Call

Click the green telephone button next to a contact to call them.

Active Calls and Extensions Overview

The summary at the top shows:
  • Active Calls: The number of calls in progress.
  • Extensions: The number of online and offline extensions.
  • Users:Calls: The ratio of users to active calls.
Below that is a list of every active call. Use the search to find a call, and click the sort icons next to a column header to sort in ascending or descending order.
The Active Calls list is read-only, so there’s no end-call control on entries. If an extension shows an active call when no call is in progress, power cycle the phone first. If it still shows a call, contact support to clear the extension status.