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This guide provides an overview of the Omnia Operator Panel and its features. It explains how to access the Operator Panel, manage branches, view user status, initiate calls, and provides a real-time overview of active calls and extensions. It is useful for individuals who want to efficiently manage their organization’s phone system and monitor call activity in real-time.
Operator Panel Availability: The Operator Panel is available to all users with Operator Panel access enabled on their account.

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Accessing the Operator Panel

  1. Accessing the Operator Panel:
  • Click Operator Panel to display a list of account users, their status, and extension numbers.
  • From this screen, you can also make calls.

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Managing Branches

  1. Managing Branches:
  • Account Administrator:
    • Can view all branches and extensions assigned to an account from the Operator Panel.
    • Can filter between these extensions based on branch assignment, which aids in managing large organizations with multiple teams.
    • Use the branch dropdown to filter and display users from specific branches.
  • Non-Account Admins:
    • Will only see extensions in the same branch as theirs.
  • To Filter Users by Branch:
    • Select the desired branch from the dropdown menu to view users in that branch.

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Viewing User Status

  1. Hover over a user’s name to see their current status:
  • Green: The user’s phone is ringing.
  • Blue: The user is on a call.
  • Idle: The user is not on a call.
  • DND: Do Not Disturb - the user is not available

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Initiating a Call

  1. Initiating a Call:
  • Click the green telephone button next to the contact to initiate a call.

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Active Calls and Extensions Overview

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    Real-Time Status and Call Management:

This section of the Omnia portal offers a real-time overview of active calls, extension statuses, and user-to-call ratios. Active Calls: Displays the total number of ongoing calls. Extensions: Shows the number of online and offline extensions. Users:Calls: Indicates the ratio of users to active calls. Detailed List: Below the summary, you can view a comprehensive list of all active calls in progress. Use the search function to find specific calls. Click the sort icons next to the column headers to arrange items in ascending or descending order.
The Active Calls list is read-only — there’s no end-call control on entries. If you see an extension showing on an active call when no call is actually in progress, power cycle the phone first; if it still shows on a call, contact support to clear the extension status.