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How you dial depends on who you’re calling. Reach a coworker by their extension, and call anyone outside your organization by their full phone number.

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Call a coworker (internal)

To reach someone on your account, dial their extension — the short 3–4 digit number assigned to their line. You can also open Contacts, find the person, and start the call from there. A colored dot shows their current state:
  • Green — their phone is ringing.
  • Blue — they are on a call.
  • Idle — they are free.

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Call an outside number (external)

To call someone outside your organization, dial the full phone number. If your account has 7-digit dialing turned on, you can dial local numbers without the area code; otherwise, enter the complete number.

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Send digits into a menu

If you reach an auto attendant or phone menu, open the dial pad mid-call (the blue arrow icon pointing right) to enter your selection. See Softphone for the full set of in-call controls. Contact support if a coworker’s extension or an outside number won’t connect after you’ve confirmed the digits are correct.