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The Time of Day (TOD) feature routes calls based on time conditions. It’s commonly used to send calls to an after-hours service or voicemail outside business hours.
This document applies to the following user roles within Omnia:
  • Account Administrator
  • Partner Administrator

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Accessing Time of Days

Go to the Admin Portal and sign in. Click the Phone System tab to expand it, then select Time of days.

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Creating Time of Day Rules

Click Add New, then fill in:
  • Name: A name for the TOD rule.
  • Time Zone: Use the account default or pick a time zone.
  • Select Type: The condition type (for example, Calendar, Weektime).

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TOD Types

  • All listed conditions satisfied: The rule applies only when every listed condition is true.
  • Any listed conditions satisfied: The rule applies when any one of the listed conditions is true.
  • Calendar: The rule applies during a date range.
  • Use global: Pick from a preset list of TOD rules.
  • Weektime: The rule applies on the days and times you set.
For a 24-hour day on a Weektime condition (for example, a location that’s open around the clock), set the end time to 11:59 PM rather than 12:00 AM. The end time can’t match the start time, so 12:00 AM is greyed out as an end value.

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Setting Call Routing

  1. Click Routing.
  2. Under During TOD Rules, use Type and Destination to pick where calls go while the rule is active (for example, during business hours).
  3. Under Outside TOD Rules, use Type and Destination to pick where calls go the rest of the time (for example, after business hours).
  4. Click Create, then Yes.
While setting destinations, Add a Destination adds another one (it appears only for some destination types), click and drag to reorder them, and Delete removes one. For example, you could route calls to a call group during business hours and to an employee’s cell phone after hours.
Holidays and one-day closures. Holidays aren’t preset — handle each holiday, unexpected closure, or one-off change in hours yourself. For a date-bound closure, use a Calendar condition with the closure date so normal hours resume automatically once the date passes, and point its routing at the destination you want for that day (for example, an IVR with a closure greeting or a voicemail box). Add a separate entry for each date you want covered. If you route a closure to a voicemail box, open it in Voicemails and confirm an email address is set so you’re notified of any messages left during the closure.

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Enable Time of Day Override

Check Enable time of day override to temporarily send calls somewhere other than your current routing.

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Manual Override

  1. Click the Select start date field and choose the date and time the override starts.
  2. Click the Select end date field and choose the date and time it ends.
  3. Under Destination, choose the Select Type (for example, Ring an Extension, Call Group, Automation, Custom), then Select Destination. Add, reorder, or delete destinations the same way as in Setting Call Routing.
  4. Click Save, then Yes.
While a manual override is enabled, an Override active icon appears next to the Time of Day entry.
A “closed” or holiday message still playing after the date has passed is usually a Manual Override that was left enabled — unlike a Calendar condition, a manual override doesn’t expire on its own. Open the rule’s Manual Override tab, uncheck Enable time of day override, and save (see Removing Time of Day Override below). Pharmacy customers should also check that the message isn’t coming from a scheduled announcement left without an end date.

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Removing Time of Day Override

  1. Find the Time of Day (TOD) rule.
  2. Go to the Manual Override tab.
  3. Uncheck Enable time of day override.
  4. Click Save, then Yes.

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Editing Time Of Days

  1. Click the TOD, or click the Edit button next to it.
  2. Make your edits.
  3. Click Save, then Yes.

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Deleting Time of Days

Click the Delete button next to the Time of Day, then click Yes to confirm.

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Search, Sort, and Export Time of Days

  • Search: Type a name or keyword in the search field to filter the list.
  • Sort: Click the sort icons next to the column headers to sort ascending or descending.
  • Export: Click Export next to the search field to download the list as a CSV file.