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The Time of Day (TOD) feature routes calls based on time conditions. It’s commonly used to direct calls to after-hours service or voicemail outside business hours. This guide will show you how to set up and implement Time of Days in your call routing.

This document applies to the following user roles within Omnia:Account Administrator Partner Administrator

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Accessing Time of Days

  1. Navigate to Time of Days: Go to the Admin Portal and sign in. Click the Phone System tab to expand it, then select Time of days.

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Creating Time of Day Rules

  1. Create Time of Day:
  • Click Add New.
  • Name: Enter the name for the TOD rule.
  • Time Zone: Select the time zone (use account default or specify).
  • Select Type: Choose the condition type (e.g., Calendar, Weektime).

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TOD Types

  1. TOD Types:
  • All listed conditions satisfied: All specified conditions must be met to engage the TOD routing rules.
  • Any listed conditions satisfied: Any of the listed conditions can be met to engage the TOD routing rules.
  • Calendar: Specify a date range to engage specific TOD routing rules.
  • Use global: Select from a preset list of specific TOD routing rules.
  • Weektime: Set specific day/time settings to establish TOD routing rules.

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Setting Call Routing

  1. Setting Call Routing:
  • Click Routing.
  • During TOD Rules: Use the Type and Destination options to set call routing for during your TOD rules (e.g., during business hours).
  • Outside TOD Rules: Use the Type and Destination options to set call routing for outside your TOD rules (e.g., after business hours).
  • Add a Destination: Click to configure multiple destinations. Note that this button will only appear based on the selected destination type.
  • Reorder: Use to reorder destinations by clicking and dragging.
  • Delete: Click to remove a destination.
  • Click Create, then Yes to create the TOD rules.
Example: Route calls to a call group during business hours and to an employee’s cell phone after hours.

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Enable Time of Day Override

  1. Enable Time of Day Override:
  • Check Enable time of day override to enable the time of day override. This feature allows you to temporarily override your current routing settings.

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Manual Override

  1. Override Settings: Temporarily override your current routing.
  • Start Date: Select the start date for the override. Click on the Select start date field to choose the desired date and time.
  • End Date: Select the end date for the override. Click on the Select end date field to choose the desired date and time.
  • Destination:
    • Select Type: Choose the destination type from the dropdown menu (e.g., Ring an Extension, Automation, Custom).
    • Select Destination: Choose the specific destination based on the type.
    • Add a Destination: Click to configure multiple destinations (appears based on the selected destination type).
    • Reorder: Click and drag to reorder destinations.
    • Delete: Click to remove a destination.
    • Click Save, then Yes to confirm the override settings.
Manual Override Activation:
  • When a manual override on a Time of Day rule is enabled, an Override active icon will appear next to the Time of Day entry.

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Removing Time of Day Override

  1. Remove Time of Day Override:
  • Find the desired Time of Day (TOD) rule.
  • Navigate to the Manual Override tab.
  • Uncheck Enable time of day override.
  • Click Save, then Yes to confirm the changes.

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Editing Time Of Days

  1. Edit Time of Day:
  • Click on the TOD you want to edit or click the Edit button next to it.
  • Make your edits.
  • Click Save, then Yes to confirm the changes.

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Deleting Time of Days

  1. Delete a Time of Day:
  • Click the Delete button next to the Time of Day.
  • Confirm the deletion by clicking Yes.

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Search, Sort, and Export Time of Days

  1. Search, Sort, and Export TOD:
  • Search Bar: Quickly find specific items by typing the name or a keyword in the search field. The system will filter the list based on your search input, displaying the relevant results.
  • Sort: Click the sort icons next to the column headers to arrange items in ascending or descending order.
  • Export Button: Click the Export button next to the search field. The system will download a list of the items in CSV format.