If you’re a member of one or more call center queues, they appear in the left sidebar under Call Centers. From here you can manage your availability, monitor live activity, and review call history.Documentation Index
Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
Use this file to discover all available pages before exploring further.
Setting your availability status
Your current status is shown at the top of the Call Centers section in the sidebar.- Available (green) — you will receive calls from your queues.
- Off Duty (red) — you will not receive calls from your queues.
Navigating to a call center
Click any call center name in the sidebar to open its detail page. The detail page has the following tabs:| Tab | Description |
|---|---|
| Live Calls | Calls currently active in this queue. Shows caller, agent, and duration. Auto-refreshes every 5 seconds. |
| On Hold | Calls waiting in the queue to be answered. Shows wait time. |
| Agents | Agents assigned to this queue and their current status. |
| Activity | Recent call history for this queue. |
| Missed | Calls that went unanswered in this queue. |
| Recordings | Recorded calls from this queue. Visible to admins only. |
Click the refresh icon on the Activity, Missed, or Recordings tabs to load the latest data.