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Access your settings by tapping your profile avatar or navigating to Preferences from the menu. Settings are organized into four tabs: Profile, Calls, Notifications, and Security.

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Profile

The Profile tab shows your account information.
  • Display name — your name as it appears to teammates.
  • Avatar — tap your photo to upload a new profile picture from your camera roll.
  • Email — your login email address (read-only; contact your administrator to change it).

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Calls

The Calls tab controls how incoming calls are handled and where voicemails are delivered.

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Incoming calls

Ignore all calls — toggle this on to send all incoming calls directly to voicemail without ringing your device. This is equivalent to Do Not Disturb.

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Call forwarding

Forward all calls — check this box to redirect all incoming calls to another number. To enable call forwarding:
  1. Check Forward all calls.
  2. Enter the phone number to forward calls to.
  3. Tap Save changes.
To stop forwarding, uncheck Forward all calls and tap Save changes.

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Voicemail

  • PIN — the numeric PIN used to access your voicemail by phone.
  • Email — the email address where voicemail notifications are sent.

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Notifications

The Notifications tab lets you manage how and when the app alerts you.
  • Incoming calls — enable or disable ringing for incoming calls.
  • Messages — control push notifications for new messages.
  • Missed calls — receive a notification when you miss a call.
If notifications are not arriving:
  • Confirm Incoming calls (above) is on, and that Ignore all calls on the Calls tab is off — when it’s on, calls go straight to voicemail without ringing.
  • Confirm VOXO Connect has notification permission in your device’s system settings.
  • Update the app to the latest version from the App Store or Google Play.
  • Sign out and sign back in to refresh your session.

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Security

The Security tab manages your account password and two-factor authentication (2FA).

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Change your password

  1. Tap Change password.
  2. Enter your current password, then enter and confirm your new password.
  3. Tap Save.

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Set up two-factor authentication

Two-factor authentication adds a second verification step when you log in. Your administrator may require it for your account. To enable 2FA:
  1. Tap Set up two-factor authentication.
  2. Choose your verification method: authenticator app, SMS, or email.
  3. Follow the on-screen instructions to link your method and confirm with a verification code.
To disable 2FA:
  1. Tap Manage two-factor authentication.
  2. Tap Remove and confirm with a verification code.
Disabling 2FA reduces the security of your account. Only remove it if your administrator permits it.