Skip to main content
Call Center Stats is a live dashboard for monitoring call center activity as it happens. It shows current call counts, caller wait times, and agent availability across your queues, and it updates automatically. To open it, click Call Center Stats in the left sidebar.
The dashboard refreshes automatically every 5 seconds. You do not need to manually reload the page.
Call Center Stats shows what is happening right now. If you need historical data — trends, totals, or agent performance over time — use Analytics instead.

Filtering by queue

You can focus the dashboard on a specific call center queue using the queue selector at the top of the page.
  1. Click the queue selector at the top of the dashboard.
  2. Choose the call center queue you want to monitor.
  3. All three tabs will update to show data for that queue.

Call center stats tabs

Calls tab

The Calls tab shows live and waiting call counts across your queues. For each call you can see:
  • How long the caller has been waiting
  • How long active calls have been in progress
Use this tab to identify when callers are waiting too long and intervention may be needed.

Call centers tab

The Call Centers tab shows a breakdown of activity by individual call center queue. Use it to compare activity across multiple queues at a glance.

Agents tab

The Agents tab shows the current availability and status of each agent across your call centers. Use it to see who is available, on a call, or off duty in real time.
Agent status reflects their current state and updates automatically. If an agent’s status appears incorrect, they may need to update their availability manually within the app.