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The Recents tab organizes your communication history into five tabs: Calls, Missed, Voicemails, Recordings, and Faxes.

Calls

The Calls tab shows your full call history — inbound and outbound — with the caller name or number, direction, and timestamp. Answered calls also show how long the call lasted. Tap any entry to call that number back.

Call transcripts

Answered calls show a transcript icon next to the timestamp. Tap it to open the call’s details:
  • Overview — the topics detected on the call and a summary.
  • Transcript — the conversation line by line, with who spoke and when.
Tap the refresh icon to load the latest transcript and summary. You can also open the transcript from a recording in the Recordings tab. Transcripts are available only when call transcription is enabled for your account. This is an administrator setting. If you don’t see transcripts, contact your VOXO administrator.

Missed

The Missed tab shows only calls you did not answer. Tap any entry to return the call immediately.

Voicemails

The Voicemails tab lists all voicemails left for you. Each entry shows the caller, the date, and the message duration.
  • Listen — tap the play button to listen to the voicemail.
  • Call back — tap the caller name or number to call back.
  • Delete — swipe the entry to delete it.
Voicemails are shared with your extension. A voicemail you delete in the mobile app is also removed from the web app and desk phone.

Recordings

The Recordings tab shows calls that were recorded. Tap the play button on any entry to listen, or tap the transcript icon to see the call’s transcript and summary.

Faxes

The Faxes tab shows faxes received on your fax number. Tap any entry to view the fax document.