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VOXO Connect uses VoIP to route calls over your internet connection, so you can make and receive business calls from your mobile device without using your personal phone number.

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Making a call

  1. Tap the Keypad tab at the bottom of the screen.
  2. Enter a phone number or extension using the dial pad.
  3. Tap the green call button to dial.
You can also start a call from a contact. Open the Contacts tab, tap a contact, then tap their phone number.

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Receiving a call

Incoming calls appear as a native iOS or Android call notification — even when the app is in the background or your screen is locked. Tap Answer to connect the call or Decline to send it to voicemail.
To receive calls reliably in the background, allow VOXO Connect to send you notifications when prompted during setup. If you miss this prompt, you can enable it in your device’s Settings under Notifications.
On Android, a call whose notification reaches your device late still rings, rather than being dropped for arriving late. Where the call can’t be connected at all — the app never receives it, or your device can’t register in time — a Missed Call notification naming the caller appears instead, so the call shows up rather than passing silently. Missed calls are also listed on the Recents tab.

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Getting a second call

On Android, a call that arrives while you are already on one does not ring over the call in progress. You hear a short call-waiting tone instead, and the incoming call screen offers Accept in place of Answer.
  • Tap Accept to end the call you are on and connect the new caller.
  • Tap Decline, or ignore the call, to stay on the call in progress and send the new caller to voicemail.
Accepting a second call ends the current one — it does not place it on hold. To speak with two people at once, use Add Call to dial out and merge them instead.

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In-call controls

During a call, the following controls are available:
  • Mute — silences your microphone. The other party cannot hear you while muted.
  • Hold — places the caller on hold. They hear hold music while you are away.
  • Speaker — switches audio output to your device’s loudspeaker.
  • Transfer — sends the call to another number or extension.
  • Add Call — dials a second person so you can merge them into the current call.
If the call is being recorded, a recording indicator appears on screen.

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Transferring a call

To transfer a call:
  1. While on an active call, tap Transfer.
  2. Enter the number or extension to transfer to.
  3. Choose Blind transfer to connect immediately, or Attended transfer to speak with the recipient first.
  4. For an attended transfer, tap Complete transfer after introducing the caller.

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Adding and merging calls

You can add a second person to an active call and merge both calls together.
  1. While on an active call, tap Add Call.
  2. Search for a contact or enter a number, then select the person to dial.
  3. The app places your first call on hold and dials the second person.
  4. Once connected, tap Merge to combine both calls into a conference.

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Conference calls

When two or more calls have been merged, the in-call screen switches to conference mode. A Conference Call label appears and the controls update:
  • Participants — view everyone in the conference and manage individual participants.
  • Hold — place the entire conference on hold.
  • Add — dial another person to add to the conference.

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Background calling

Calls continue when you switch to another app or lock your screen. The call controls remain accessible from the notification tray or lock screen.