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VOXO Connect uses VoIP to route calls over your internet connection, so you can make and receive business calls from your mobile device without using your personal phone number.

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Making a call

  1. Tap the Keypad tab at the bottom of the screen.
  2. Enter a phone number or extension using the dial pad.
  3. Tap the green call button to dial.
You can also start a call from a contact. Open the Contacts tab, tap a contact, then tap their phone number.

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Receiving a call

Incoming calls appear as a native iOS or Android call notification, even when the app is in the background or your screen is locked. Tap Answer to connect the call or Decline to send it to voicemail.
To receive calls reliably in the background, allow VOXO Connect to send you notifications when prompted during setup. If you miss this prompt, turn it on in your device’s Settings under Notifications.
On iPhone, if someone answers the call on another device signed in to the same extension (your desk phone, the desktop app, or another phone), it stops ringing here. You see a Call picked up elsewhere notification instead, and the call isn’t recorded as missed. If a call’s notification arrives late, the call still rings. If the call can’t connect at all, for example because the app never received it or your device couldn’t connect to the phone system in time, you get a Missed Call notification with the caller’s name instead. This works the same on iPhone and Android. Missed calls also appear on the Recents tab.

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Getting a second call

On Android, a call that arrives while you are already on one does not ring over the call in progress. You hear a short call-waiting tone instead, and the incoming call screen offers Accept in place of Answer.
  • Tap Accept to end the call you are on and connect the new caller.
  • Tap Decline, or ignore the call, to stay on the call in progress and send the new caller to voicemail.
This works the same on calls you placed and calls you answered. A second call never ends the call you’re on unless you tap Accept.
Accepting a second call ends the current one; it doesn’t place it on hold. To speak with two people at once, use Add Call to dial out and merge them instead.

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In-call controls

During a call, you can use these controls:
  • Mute — turns off your microphone so the other person can’t hear you.
  • Hold — places the caller on hold. They hear hold music while you are away.
  • Speaker — switches audio output to your device’s loudspeaker.
  • Transfer — sends the call to another number or extension.
  • Add Call — dials a second person so you can merge them into the current call.
If the call is being recorded, a recording indicator appears on screen.
On Android, call audio moves to your connected Bluetooth headset or earbuds when you answer, and moves back to them if they reconnect during the call. Turning Speaker on overrides this. Turning it off sends audio back to Bluetooth if a device is connected. On Android 12 and later, allow the Nearby devices permission when prompted; without it, the app can’t send call audio to Bluetooth.

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Transferring a call

  1. While on an active call, tap Transfer.
  2. Enter the number or extension to transfer to.
  3. Choose Blind transfer to connect immediately, or Attended transfer to speak with the recipient first.
  4. For an attended transfer, tap Complete transfer after introducing the caller.
Instead of typing a number, you can pick someone from the contact list on the transfer screen. It lists your company directory. If you’ve let the app see your phone’s contacts, it lists those too, minus any numbers already in your directory. Each number gets its own row, so you can pick a specific mobile or office line. Contacts appear as soon as the screen opens, so you can scroll to someone without searching. Search matches a name or a number in any format: searching 5551234567 finds a contact saved as (555) 123-4567.

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Adding and merging calls

  1. While on an active call, tap Add Call.
  2. Search for a contact or enter a number, then select the person to dial.
  3. The app places your first call on hold and dials the second person.
  4. Once connected, tap Merge to combine both calls into a conference.

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Conference calls

After you merge two or more calls, the in-call screen switches to conference mode. A Conference Call label appears and the controls change:
  • Participants — view everyone in the conference and manage individual participants.
  • Hold — place the entire conference on hold.
  • Add — dial another person to add to the conference.

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Background calling

Calls continue when you switch to another app or lock your screen. You can still reach the call controls from the notification tray or lock screen.