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To open your settings, click your name or avatar at the bottom-left of the sidebar. A panel appears with quick toggles and links to your full settings.

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Ignore all calls

The Ignore all calls toggle in the user panel enables Do Not Disturb mode. When active, incoming calls are not presented to your softphone — callers are routed based on your organization’s call handling rules.

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Disable softphone

The Disable softphone toggle in the user panel unregisters your softphone so you no longer receive calls in VOXO Connect. Use this if you want to take calls on a different device. The toggle is disabled if no input device is detected.

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Settings modal

Click Settings in the user panel to open the full settings modal. It contains six tabs.

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Notifications

Configure which events trigger desktop notifications:
  • Incoming calls — receive a notification when a call arrives
  • Chat messages — receive a notification for new chat messages; choose between notifications for all messages or only direct mentions
  • SMS — receive a notification for incoming SMS messages
  • Post call summary — receive a notification when a post-call summary is ready
The Sounds & volume section below the notification toggles lets you choose a ringtone and notification sound for incoming calls, chat messages, and SMS, and adjust the volume for each independently.

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Call forwarding

Call forwarding routes your incoming calls to another number when you are unavailable. To enable call forwarding:
  1. Enable the call forwarding toggle.
  2. Enter the number you want calls forwarded to.
  3. Click Save.

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Theme

Choose between Dark and Light color modes. Your preference is saved to your account and applies across all sessions.

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Hardware

Select the microphone, speaker, and camera you want VOXO Connect to use for calls and meetings. If your organization has a busylight integration enabled, a toggle to activate it also appears here.

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Hot keys

VOXO Connect supports keyboard shortcuts for common softphone actions. All shortcuts use Alt on Windows or ⌥ on Mac.
ShortcutAction
Alt + DOpen the dial pad
Alt + MMute / unmute during a call
Alt + TOpen the transfer dialog during a call
Alt + BHang up the current call
Alt + 0–9, Alt + *, Alt + #Send DTMF tones during a call

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Security

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Changing your password

  1. Enter a new password in the Password field. It must be at least 8 characters.
  2. Click Save changes.

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Multi-factor authentication

The Security tab also lets you configure MFA for your account. Two methods are supported:
  • Authenticator app — use any TOTP-compatible authenticator app
  • SMS / text message — receive one-time codes via text
To set up an MFA method, click Add next to the method you want to use and follow the prompts. Once at least one method is set up, use the Preferred 2FA method dropdown to choose which one is used by default.
If your organization requires MFA, the disable button is unavailable and you cannot remove your preferred method.