Overview

Omnia Walk-Through

Below are help videos that walk you through using the Omnia application. Time Stamps:

• 0:00 Intro

• 0:50 How to make a call

• 1:32 Controlling active call Transfer | Hold | Mute

• 2:38 Blind Transfer | Attended Transfer | Conference Call

• 6:44 Support

• 7:04 Building your personal phonebook

• 7:51 Importing CSV files to your contacts

• 8:58 Searching custom contacts

• 9:48 Call Center Software

• 9:51 Call Queues

• 10:07 Logging into the queue

• 11:19 Pausing in the queue

• 11:43 Logging in Logging out agents

• 13:09 Listen In | Coach

• 15:28 Change Avatar

• 15:46 Light Mode | Dark Mode

• 15:57 Do Not Disturb

• 16:19 My Activities (Call History)

• 17:12 Voicemail

• 17:35 Faxing

• 18:18 Send A Fax

• 19:22 Omnia Operator Panel

• 20:26 Active Call Table | Listen In | Coach (Admin)

• 20:10 Support