Admin Agent Availability
Reporting - Queues
Admin Agent Availability
Get agent availability metrics for a queue with optional time distribution
POST
Admin Agent Availability
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Body
application/json
Response
Agent availability results
- Option 1 · object[]
- Option 2 · object[]
Agent peer name
Agent display name
Queue talk time in seconds
Non-queue talk time in seconds
Total unavailable time in seconds
Total available time in seconds
Breakdown of off-duty periods
Do not disturb time in seconds