Omnia Admin: System Admin - Phone Numbers

Alert: This document applies to the following user roles within Omnia:

• Account Administrator
• Partner Administrator

1. Navigate to System Admin - Phone Numbers:

• Go to the Admin Portal and sign in.

• Click the System Admin tab to expand it, then select Phone Numbers.

2. View the List of Phone Numbers:

• The Phone Numbers page will display a list of phone numbers along with their associated accounts, prefixes, and statuses.

Note: Partner Admins will see all phone numbers for the accounts under their administration. Account Admins will only see the phone numbers for the accounts assigned to them.

3. Search for a Specific Phone Number:

• Use the Search bar at the top of the page to find a specific phone number by typing in the number or part of it.
• Click the sort icons next to the column headers to arrange items in ascending or descending order.

4. Edit Phone Number Details:

• Click the Edit button next to the phone number, or click directly on the phone number.
• For detailed instructions on managing phone numbers, please refer to the Phone Numbers document.

5. Update the Necessary Fields:

• In the Edit Number screen, you can update the following fields:
  • Caller ID name
  • Prefix name
  • Allow recording
  • Tenant: This allows you to reassign the number to another tenant (account).

Note: Partner Admins will see all phone numbers and accounts under their administration. Account Admins will only see the phone numbers and accounts assigned to them.

6. Save Changes:

• Click Save then Update to apply the changes.
• If you do not want to save the changes, click Cancel.

7. Delete a Phone Number:

• Click the Delete button next to the phone number.
• A confirmation dialog will appear. Click Yes to confirm the deletion.
• A success message will appear, indicating that the phone number has been successfully removed.