This guide provides step-by-step instructions on managing queues, faxing, and voicemail on the VOXO Mobile platform. It explains how to log in and out of queues, pause and unpause your status, send a fax, and access and manage voicemail.
Managing Queues
1. Your Extension and Queue Status:
- Your Extension: Displays your extension number for quick reference.
- Your Queues:
- Queue Selection: Use the dropdown menu to select the desired queue.
- Logged In: Toggle this switch to log in or out of the selected queue.
- Unpaused: Toggle this switch to pause or unpause your status in the queue.
- Note: You must be a queue agent added to a call queue or queues to use these features.
Send a Fax
2. Send a Fax:
- Tap Send a fax to access the faxing feature.
- Enter the number you want to fax to.
- Find and select the file to attach.
- Click Send to transmit the fax.
- Note: To use this feature, outbound faxing must be enabled for your extension.
Voicemail
3. Access Voicemail:
- Tap Voicemail to access your voicemail.
- The number of new voicemails will be indicated.
- You can listen, download, and delete messages. Ensure you have a voicemail box setup to use this feature.
App Settings
4. App Settings:
- Select Settings: Tap settings, then refresh, or go to settings to adjust the app settings.
