> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Voicemails

> How to manage voicemail messages, use workflow statuses, and configure voicemail settings in the VOXO Pharmacy app.

The Voicemails page at [https://pharmacy.voxo.co/voicemails](https://pharmacy.voxo.co/voicemails) is where your team listens to, tracks, and manages inbound voicemail messages. A workflow status system lets staff mark messages as they move through your handling process. The page has two tabs: **Messages** and **Settings**.

## Managing messages

The Messages tab opens by default. A stats bar at the top shows the total number of messages and a breakdown by workflow status, giving you an at-a-glance count of how many messages still need attention.

Below the stats bar, a search field and filter controls let you narrow the message list:

* **Search** — searches across caller information and, where a transcript is available, voicemail content.
* **Mailbox** — a multi-select dropdown that limits the list to one or more voicemail boxes. This is useful in environments with multiple mailboxes.
* **Workflow status** — filter by **All**, **Not Started**, **In Progress**, or **Done** to focus on messages at a particular stage of handling.

The message table shows one row per voicemail, with these columns:

| Column        | What it shows                                                                            |
| ------------- | ---------------------------------------------------------------------------------------- |
| From          | The caller's number                                                                      |
| Date          | When the message was left                                                                |
| Duration      | Length of the voicemail                                                                  |
| Status        | Workflow handling stage: **Not Started**, **In Progress**, or **Done**                   |
| Transcript    | A truncated preview of the AI-generated transcript, or "No transcription" if unavailable |
| Read / Unread | Whether the message has been opened                                                      |

## Workflow status

Workflow statuses help your team track which voicemails have been handled and which still need action. Each message is always in one of three states:

* **Not started** — the message has not been reviewed or acted on yet.
* **In progress** — someone is working on this message, but the task is not complete.
* **Done** — the message has been fully handled.

New messages arrive with a status of Not Started. You can update statuses one message at a time by clicking the message row, or in bulk using the bulk action controls.

**Bulk actions** — select one or more messages using the checkboxes in the table, then choose an action from the bulk action menu:

* Change workflow status to **Not Started**, **In Progress**, or **Done**
* Mark selected messages as **Read** or **Unread**
* **Delete** selected messages

<Warning>
  Deleting a voicemail is permanent. There is no trash folder or backup, and a deleted message can't be recovered. Make sure you no longer need a message before deleting it.
</Warning>

## Exporting voicemails

Click the **Export** button (download icon) in the toolbar to download the current filtered list as a CSV file. The export includes all voicemail records matching your active filters, not just the current page.

## Listening to a voicemail

<Steps>
  <Step title="Find the message">
    Use the search field or filters to locate the voicemail you want to hear. Unread messages are highlighted in the table.
  </Step>

  <Step title="Open the message">
    Click the message row. A detail panel expands below the row or opens inline.
  </Step>

  <Step title="Play the audio">
    Press the play button in the audio player to listen to the voicemail. You can pause and scrub to any point in the recording.
  </Step>

  <Step title="Read the transcript (if available)">
    If a transcript was generated for the message, it appears below the audio player. Transcripts are not available for all messages.
  </Step>

  <Step title="Update the workflow status">
    Use the status control in the detail panel to change the message status to **In Progress** or **Done** once you have acted on it.
  </Step>
</Steps>

## Voicemail settings

The Settings tab shows a searchable list of voicemail boxes configured for your location. Each mailbox entry shows the full name, mailbox number, and associated email address. Click the edit button on any mailbox to open its configuration, where you can update the mailbox name, email, greeting, and other mailbox-level settings.

When configuring a voicemail greeting, you can record a new greeting, upload an audio file, or select an existing recording from your media library. The media library tab lets you reuse previously uploaded or recorded audio files without creating duplicates.

<Note>
  Access to the Settings tab is permission-gated. If you do not see the Settings tab or certain options within it, contact your VOXO administrator to request the appropriate permissions.
</Note>