> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Faxes

> How to view, send, preview, and manage faxes in the VOXO Pharmacy app.

The Faxes page at [https://pharmacy.voxo.co/faxes](https://pharmacy.voxo.co/faxes) is where you send new faxes, monitor inbound and outbound transmissions, and track how your team is handling each document. The page has two tabs: **Messages** and **Settings**.

<Note>
  The Settings tab is not yet functional. It shows a "Coming Soon" placeholder and will be available in a future update.
</Note>

<Note>
  Faxes sent via email to `send@voxofax.com` are **not** tracked on this page. To check the status of an email-sent fax, sign in to the Omnia web app at [app.voxo.co](https://app.voxo.co), open **My Activity**, and click **Faxes**. See [My Activity](/omnia/user-guide/my-activity) for instructions on sending faxes by email and viewing that history.
</Note>

## Viewing faxes

The Messages tab shows a stats bar at the top with the total number of faxes and a breakdown by workflow status. These counts update to reflect whatever filters you have active.

The fax table lists individual fax records. Each row contains:

| Column    | What it shows                                                                                            |
| --------- | -------------------------------------------------------------------------------------------------------- |
| Name      | The sender's name, if available                                                                          |
| From      | The sender's fax number                                                                                  |
| To        | The destination fax number                                                                               |
| Date      | When the fax was sent or received                                                                        |
| Direction | **IN** for received faxes, **OUT** for sent faxes                                                        |
| Progress  | Transmission status: **Pending**, **Processing**, **Sending**, **Success**, **Failed**, or **Abandoned** |
| Status    | Workflow handling stage: **Not Started**, **In Progress**, or **Done**                                   |
| Pages     | Number of pages in the document                                                                          |

Use the search field above the table to find faxes by number or name. You can also filter by:

* **Direction** — choose **All Faxes**, **Incoming Only**, or **Outgoing Only** to limit the list by transmission direction.
* **Date range** — use the date picker to limit the list to a specific time window.

## Bulk actions

Select one or more fax rows using the checkboxes in the table, then choose an action from the **Bulk Actions** dropdown:

* Change workflow status to **Not Started**, **In Progress**, or **Done**
* **Delete** selected faxes

<Warning>
  Deleting faxes is permanent. Make sure you no longer need a record before deleting it.
</Warning>

## Exporting faxes

Click the **Export** button (download icon) in the toolbar to download the current filtered list as a CSV file. The export includes all fax records matching your active filters, not just the current page.

## Previewing and downloading a fax

<Steps>
  <Step title="Locate the fax">
    Find the fax row you want to review. Use search or the date filter to narrow the list if needed.
  </Step>

  <Step title="Open the fax detail">
    Click the row. A detail panel opens showing a preview of the fax document rendered inline in the browser.
  </Step>

  <Step title="Review the document">
    Scroll through the document pages in the preview pane. You can zoom in to read fine print.
  </Step>

  <Step title="Download the file">
    Click the download button in the detail panel to save the fax document to your computer.
  </Step>

  <Step title="Add or view notes">
    The detail panel also shows a notes area where you can add comments or read notes left by other team members.
  </Step>
</Steps>

## Sending a fax

<Steps>
  <Step title="Open the send form">
    Click the **Send new fax** button near the top of the Messages tab. A form opens.
  </Step>

  <Step title="Select your sender number">
    Choose the fax number you want to send from using the **Sender** dropdown.
  </Step>

  <Step title="Enter the recipient number">
    Type the full 10-digit destination fax number in the **Recipient** field (area code required — 7-digit numbers will not connect). Verify the number carefully before continuing.
  </Step>

  <Step title="Attach your document">
    Click the file upload area and select a PDF to fax from your computer. Drag and drop is also supported.
  </Step>

  <Step title="Send the fax">
    Review the details, then click **Send**. The fax appears in the table with a transmission status that updates as the delivery progresses.
  </Step>
</Steps>

<Warning>
  If you see a **"Fax From" cannot be empty** error when sending — or the **Sender** dropdown has no number to choose — outbound faxing isn't enabled on your extension yet. Ask your system admin to enable faxing on your [extension](/omnia/admin/extensions) (it can be set for several extensions at once with Bulk Edit), then try again.
</Warning>

## Retrying a failed fax

If an outbound fax fails to deliver, the **Progress** column shows **Failed** and a **Retry** button appears on that row. Click **Retry** to attempt the transmission again using the same document and destination.

<Tip>
  Before retrying, confirm that the destination fax number is correct. A fax that fails repeatedly may indicate the recipient's line is busy, off, or not a fax-capable number.
</Tip>

## Workflow status

Faxes use the same three-stage workflow status system as voicemails — **Not Started**, **In Progress**, and **Done** — to help your team track which documents have been handled. See [Voicemails](/pharmacy/voicemails#workflow-status) for a full description of how each status is used.