> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
> Use this file to discover all available pages before exploring further.
# Billing
> Review your pharmacy subscription, change plans and add-ons per location, update your payment method, and download invoices.
The Billing tab in [Settings](https://pharmacy.voxo.co/settings) is where you manage your VOXO Pharmacy subscription. You can see what each location is paying for, change plans and add-ons, keep your card on file current, and download past invoices — without contacting VOXO.
The tab has three sub-tabs: **Overview**, **Invoices**, and **Customer**.
Viewing billing requires the `billing` read permission; making changes requires `billing` create or update, and adding or removing a discount requires full billing permission. If you can see the tab but the controls are unavailable, ask an administrator at your pharmacy to grant billing permissions in [Store settings](/pharmacy/store-settings#managing-users).
## Reviewing your subscription
The **Overview** sub-tab opens on a summary of the account.
| Card | What it shows |
| --------------------- | ---------------------------------------------------------------------------------------------------------------------- |
| Subscription overview | Subscription status, billing interval, total recurring amount, and — if a cancellation is scheduled — the date it ends |
| Locations | Each location with its plan and add-ons, and that location's subtotal |
| Payment & discounts | The default payment method on file and any active discounts |
| Next invoice | The estimated upcoming charge, including metered usage accrued so far this period |
The next invoice figure is an estimate. Metered items — such as agent minutes — are billed on actual usage, so the final invoice can differ from the estimate shown mid-period.
### Account alerts
Two banners can appear above the cards:
* **Payment past due** — the most recent invoice couldn't be collected. Select **Pay now** to open the hosted invoice page and settle the balance before service is interrupted.
* **No payment method on file** — the subscription is active but no payment method is saved. Add one to make further billing changes; until then, the subscription can only be canceled.
## Changing plans and add-ons
Plan and add-on changes are made as a draft across all your locations at once, so you can review the full cost impact before anything is charged.
In the **Locations** section, begin editing the subscription. A draft bar appears at the top and a summary footer pins to the bottom of the page.
Set the plan for each location and switch its add-ons on or off. The footer tracks how many locations you've changed and the estimated recurring total as you go.
Select **Review changes** to see a breakdown: what's due today, credit for the plans you're replacing, and the new recurring total.
Confirm the change. Select **Cancel** at any point to discard the draft — nothing is charged until you confirm.
Upgrades take effect immediately and are prorated, so the difference is charged today. Downgrades are scheduled rather than applied at once — they take effect at your next renewal, and you keep the higher plan until then. When a change includes both, the review screen shows the immediate part and the deferred part separately, with the date the deferred part takes effect.
### Scheduled changes
A scheduled change shows in a banner with the date it takes effect. You can cancel a scheduled change from that banner to keep your current configuration; the subscription then stays as it is.
Dropping a plan or add-on removes the features it unlocks. The review screen names what stops working before you confirm — for example, removing Appointment Scheduling makes [calendars, event types, and bookings](/pharmacy/scheduling) unavailable and blocks new vaccine scheduling campaigns. Existing bookings are not canceled.
### Canceling and reactivating
You can cancel the subscription from the subscription overview card. Cancellation is scheduled for the end of the current billing period rather than taking effect immediately, and the overview shows the date it ends. Before that date arrives, you can reactivate the subscription from the same card.
## Updating your payment method
The payment card shows whichever method is currently the default: a card with its brand, last four digits, and expiration; a bank account with its bank name, last four digits, and account type; or another method your account is set up with, such as Link, shown with the email address it's attached to. If nothing is attached, the card reads **No payment method on file**.
Select **Update payment method** on the payment card, then enter the new card details. The new card becomes the default for future invoices.
If your card is close to expiring, update it before your renewal date. A failed renewal charge puts the account into the past-due state and puts service at risk.
## Viewing invoices
The **Invoices** sub-tab lists your billing history, newest first, with the date, invoice number, status, and amount for each. Select the invoice link on a row to open the hosted invoice, where you can view or download the PDF and — for an unpaid invoice — pay it.
## Updating customer details
The **Customer** sub-tab holds the details that appear on your invoices: customer name, billing email, phone, and billing address. Update them here and save; changes apply to invoices issued from that point on.
The billing email is where invoice and payment notifications are sent. Keep it pointed at a mailbox someone monitors — a past-due notice that nobody reads is the usual cause of an interrupted account.