Omnia: Settings

1. Change Profile Picture:

• Click Settings in the upper right corner of the Omnia page.
• Click Edit on your profile picture.
• Find and upload the picture you want to use.
• Click Save.

2. Profile Settings:

• Go to your profile in the top right corner, then select Settings and My Profile.

3. My Profile:

Under My Profile, you can see the following:

• Profile Type: This is your role in Omnia.
• Email: Your registered email address.
• Extension: Your extension number.
• DID: Your Direct Inward Dialing number.

4. Enable Call Forwarding:

• Check the box next to Enable forwarding.
• Enter the number you want to forward calls to.
• Click Save.
• To stop forwarding, uncheck Enable forwarding.

5. Download Mobile App:

• Scan the QR code to download the Omnia Mobile Application, available for iOS and Android.

6. Reset Password:

• Check Reset Password.
• Enter your new password.
• Click Submit.

7. Set Up 2FA:

• Select a method from the Select 2FA Method dropdown list.
• Click Email to use email as the method.

8. Authenticator App:

• Select an authentication app or browser extension. Click Add and enter the generated code.

9. SMS/Text Message:

• To set up two-factor authentication using SMS, click Add, enter your phone number, and get a one-time code sent to your phone.

10. View Devices:

• Click My Devices to see a list of all your devices currently online.
• Click Load online devices.

11. Time zone:

• Click the Time zone field and select your desired time zone from the drop-down list.

12. Dark mode:

• Toggle the switch on or off to enable or disable dark mode.

13. Incoming Calls:

• Toggle the switch on or off to enable or disable push notifications for incoming calls.

14. Incoming ring tone:

• Click the Incoming ring tone field and select a ring tone from the drop-down list.

15. Volume:

• Adjust the volume for incoming calls, outbound calls, and call waiting notifications using the toggle switch next to each option.

16. Voicemail Settings:

• Manage voicemail greetings that inform callers of your status by clicking Voicemail.

17. Voicemail PIN:

• Enter the new PIN in the Enter PIN field and click Save.

18. Voicemail to Email:

• Enter your email address and click Save to receive voicemails via email. This feature must be enabled on your extension.

19. Voicemail Greetings:

• Follow these steps to upload, download, record, or play a voicemail greeting:
  • Name Greeting: Identifies your extension.
  • Unavailable Greeting: Plays when you do not pick up the phone.
  • Busy Greeting: Plays when you are on the phone.
  • Out of Office Greeting: Overrides your unavailable and busy greetings.

20. Record/Upload new Greeting:

• Press and Hold To Record: Click and hold to record a message.

• Upload File: Click to upload a new greeting file from your device.

• Playback: Click to play the media file.

• Cancel Changes: Click to revert to previous settings.

• Save Changes: Click to save the recorded or uploaded file.

• Current Greeting: Displays the name of the current greeting file.

  • Download: Click the Download Current button to download the current greeting file.
  • Playback: Click to play the media file.
  • Delete: Click the red Delete button to remove the current greeting

21. Accessing Integrations:

• Click Integrations.

22. Call Outcome Integration:

• This results in a call outcome popup for your VOXO calls, allowing you to specify a call outcome to be reported to your selected CRM. Disabled options are unavailable.