> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Softphone

> This guide provides step-by-step instructions for using the Omnia Softphone, including making calls, holding, muting, and parking, and accessing the expanded...

This guide provides step-by-step instructions for using the Omnia Softphone, including making calls, holding, muting, and parking, and accessing the expanded dialer.

### Handling Incoming Calls

1. **Incoming Calls**:

* You will receive a notification of an incoming call. Choose **Accept** to answer or **Decline** to reject the call.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-28/74613427-2997-47bd-995d-de4efceb7f1f/stack_animation.webp)

### Make a Call

2. **Open Dialer:**

* Click **Make a call** to open the dialer and start making an outbound call.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-24/e78818c0-f4a3-4646-b820-61d97ddefdb0/ascreenshot.jpeg?tl_px=0,0\&br_px=859,480\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=102,78)

3. **Making a Call**:

* **Enter a Phone Number**: Type the number you wish to call.
* **Start Call**: Click **Call From Softphone** to initiate the call.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-28/d9746ef3-b345-4902-a245-309f13cb06b5/stack_animation.webp)

4. ### **Call Saved Contact:**

* **Search and Select**: Look up a saved contact and select it from the results. Click **Call From Softphone** to initiate the call.
* **Transfer Status**: When transferring a call, you can see the contact's status:
  * **Green**: The user’s phone is ringing.
  * **Blue**: The user is on a call.
  * **Idle**: The user is not on a call.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-29/522a3131-a1f5-4b67-a586-b444123f7b21/stack_animation.webp)

5. **Switch Devices:**

* Use the **Move to another device** button to transfer the call to another device on your account.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-24/9ecb39b6-beb3-479a-b202-0ad1c1be1014/ascreenshot.jpeg?tl_px=0,0\&br_px=859,480\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=46,189)

### Mute Feature

6. **Mute/Unmute:**

* Click the **Mute** button to mute or unmute your microphone during a call.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-24/9d36ff32-03ab-4726-8171-16284494ae6d/stack_animation.webp)

### Hold Feature

7. **Hold/Resume Call:**

* Click the **Hold** button to put a call on hold.
* Click the **Resume** button to resume the call.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-24/cf1e0f0e-00e1-4a72-833a-090857e9fdf7/stack_animation.webp)

### Softphone Dial Pad

8. **Access Softphone Dial Pad:**

* **Open Dial Pad**: Click the blue arrow icon pointing to the right to access the softphone dial pad.
* **Navigate Options**: Use the dial pad to navigate options on an auto attendant.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-24/20ca1f8d-2e2c-4e02-a336-50ef202424e8/ascreenshot.jpeg?tl_px=0,0\&br_px=859,480\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=195,180)

9. **Pause/Resume Recording**:

* If call recording is enabled, click the **Pause Recording** button to pause or resume recording.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-24/2b3b3252-3e1f-441a-83a8-19c304864ba3/stack_animation.webp)

### Transfer/Conference

10. **Access Transfer/Conference Options:**

* Click the **Transfer / Conference** button (Blue Arrow) to open options for transferring a call or starting a conference call.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-24/20a50b02-dd48-4bc7-960d-d9ef9751c334/ascreenshot.jpeg?tl_px=0,0\&br_px=859,480\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=84,193)

11. **Performing a Blind Transfer:**

* While on an active call, select **Transfer / Conference**.
* Enter the phone number or contact, and select **Blind Transfer** to redirect the call without waiting for an answer.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-28/e0e2092a-62ef-419f-8d27-a82c315cd519/stack_animation.webp)

12. **Performing an Attended Transfer:**

* **Transfer/Conference**: Click the button while on an active call.
* **Attended Transfer**: Enter the number or contact, then select to speak with the party before transferring.
* **Swap**: Switch between calls, placing the other on hold.
* **Merge**: Combine calls into a conference call.
* **Hang Up/Complete Transfer**: Complete the transfer, connecting both parties.
* **Cancel Transfer**: Cancel the attended transfer and return to the original caller.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-28/2f22a931-b9f8-460d-9c84-a9dd7def608c/stack_animation.webp)

13. **Performing a Conference Call**:

* **Transfer/Conference**: While on an active call, click the button.
* **Enter Number/Contact**: Input the number or contact, then select **Conference**.
* **Swap**: Switch between calls, placing the other party on hold.
* **Merge**: Combine calls into a conference call.
* **Add Multiple Parties**: Repeat the process to add more participants.
* **Hangup**: Select this to leave the conference; other parties will stay connected.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-28/a4372fce-58e6-4ae5-a766-a1f3009dcc43/stack_animation.webp)

### Park Feature

14. **Park a Call:**

* Click the **Park for User** button.
* Enter the extension or name of the recipient.
* This action transfers the call to the specified extension and puts it on hold.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-24/b4f748c6-f5f7-4640-8719-9745ede052d8/ascreenshot.jpeg?tl_px=609,77\&br_px=1469,558\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=402,212)