> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
> Use this file to discover all available pages before exploring further.
# Check VOXO service status
> Check status.voxo.co during a widespread issue, subscribe to incident updates, and learn why VOXO phones don't need a static IP.
If calls are failing or audio is broken across most or all of your phones at once, check the VOXO status page at `status.voxo.co`. A problem that hits everyone at the same time is usually a service-wide event rather than something on your own network.
## Check the status page
Go to `status.voxo.co` to see current service status.
Subscribe to email or SMS updates so you're notified of future incidents.
During a service-wide event, there's nothing to change on your side — the fix comes from VOXO. Once it's resolved, place a test call to confirm your service is back.
**Contact support** if the status page shows all systems normal but you still have calls failing across every phone, since that points to something specific to your account or network.
## Do VOXO phones need a static IP?
No. VOXO desk phones and softphones work on a standard dynamic (DHCP) internet connection — you don't need a static IP for normal use. When your IP address changes, the phone re-registers on its own.
If your provider changes your IP often, calls can drop briefly until the phone re-registers, though this is uncommon in practice. If your firewall only allows traffic from a fixed IP, your IT team still needs to allow VOXO's network ranges, since the phone's own IP can change — see [Firewall IP Whitelist](/omnia/faqs/firewall-ip-whitelist).
**Contact support** if a phone repeatedly goes offline and back online while your internet connection itself is stable, so we can check whether the IP is changing more than expected.