> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Queues, Faxing, and Voicemail

> This guide provides step-by-step instructions on managing queues, faxing, and voicemail on the VOXO Mobile platform.

This guide provides step-by-step instructions on managing queues, faxing, and voicemail on the VOXO Mobile platform. It explains how to log in and out of queues, pause and unpause your status, send a fax, and access and manage voicemail.

<Note>
  These guides cover the legacy **VOXO Mobile** app. If you're installing the mobile app for the first time, use the **VOXO Connect** app instead — see [Connect mobile app](/connect/mobile/index). Menus differ between the two apps.
</Note>

### Managing Queues

1. **Your Extension and Queue Status:**

* **Your Extension:** Displays your extension number for quick reference.
* **Your Queues:**
  * **Queue Selection:** Use the dropdown menu to select the desired queue.
  * **Logged In:** Toggle this switch to log in or out of the selected queue.
  * **Unpaused:** Toggle this switch to pause or unpause your status in the queue.
* **Note**: You must be a queue agent added to a call queue or queues to use these features.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-29/14753ac9-8c64-4055-94c8-317fb7ddf668/stack_animation.webp)

### Send a Fax

2. **Send a Fax:**

* Tap **Send a fax** to access the faxing feature.
* Enter the number you want to fax to.
* Find and select the file to attach.
* Click **Send** to transmit the fax.
* **Note:** To use this feature, outbound faxing must be enabled for your extension.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-29/920abe0c-a376-4a46-982f-09135f852fc6/stack_animation.webp)

### Voicemail

3. **Access Voicemail**:

* Tap **Voicemail** to access your voicemail.
* The number of new voicemails will be indicated.
* You can listen, download, and delete messages. Ensure you have a voicemail box setup to use this feature.
* **Note:** You can also check messages from any phone by dialing your voicemail extension (for example, `*2003`) and entering your mailbox password when prompted.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-29/8acdbc09-3054-4cb3-b236-38712f1d41be/stack_animation.webp)

### App Settings

4. **App Settings:**

* Select **Settings:** Tap settings, then refresh, or go to settings to adjust the app settings.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-30/2e23a6ba-0d37-400c-a0aa-58a288262ce0/stack_animation.webp)