> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacts and Call Management

> This guide provides step-by-step instructions on how to navigate contacts and manage calls using the VOXO Mobile app.

This guide provides step-by-step instructions on how to navigate contacts and manage calls using the VOXO Mobile app. It covers topics such as viewing and searching for contacts, adding new contacts, sending messages, and managing calls.

<Note>
  These guides cover the legacy **VOXO Mobile** app. If you're installing the mobile app for the first time, use the **VOXO Connect** app instead — see [Connect mobile app](/connect/mobile/index). Menus differ between the two apps.
</Note>

### Navigating Contacts

1. **Open Contacts:**

* Launch the VOXO Mobile app and navigate to the **Contacts** section by tapping **Contacts**.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-30/2d0881a4-cbd1-4aaf-8750-4462cebdbd0c/user_cropped_screenshot.jpeg?tl_px=391,78\&br_px=1251,559\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=402,212)

2. **Viewing Contacts**:

* Contacts are listed alphabetically by their first name. Scroll through the list to find a specific contact.
* To change the sort order of your contacts:
  * Go to the **menu** (three dots) at the top right of the screen.
  * Select **Settings**.
  * Tap on **Contact Sort Order** to choose your preferred sorting method.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-30/8db034a0-5e20-42e1-8ae2-77378a856d3f/user_cropped_screenshot.jpeg?tl_px=173,48\&br_px=1550,817\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=524,277)

3. **Switching Contact:**

* Tap **VOXO Contacts** to view contacts saved within the VOXO system, or **Address Book** to view contacts from your device's address book.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-30/111da484-0d14-491b-ad32-db431dc89456/stack_animation.webp)

4. **Searching for Contacts:**

* Use **Search** at the top right of the screen to quickly find a contact by typing their name.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-30/4fa273f7-2115-4640-a070-a582a324ab5a/stack_animation.webp)

5. **Adding New Contacts:**

* Tap **Add** (+) button to add a new contact to your device's address book . Fill in the necessary details and save the contact.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-30/6fb14d82-02bf-4630-a3af-c3b891dc5614/stack_animation.webp)

### Contact Options

6. **Contact Options:**

* Contact entries displays buttons for various actions:
  * **Phone:** Tap to initiate a voice call.
  * **Video:** Tap to initiate a video call.
  * **Message:** Tap to send a text message.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-30/a4a6a87e-1939-48a1-8ddc-74d7e4aed2ca/user_cropped_screenshot.jpeg?tl_px=530,299\&br_px=1390,780\&force_format=jpeg\&q=100\&width=860)

7. #### **Viewing Contact Details:**

Tap on a contact to view details such as:

* Ringtone

* Extension Number

* Direct Number

* Organization
  Use the buttons next to the contact for quick actions:

* **Phone**: Start a voice call.

* **Video**: Start a video call.

* **Message**: Send a message.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-31/97522b50-884e-4f5a-848c-1e9e96565dc0/user_cropped_screenshot.jpeg?tl_px=0,0\&br_px=1080,1922\&force_format=jpeg\&q=100\&width=516\&wat_scale=46\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=252,213)

### Messaging

8. **Sending a Message**:

Tap the **Message** Button next to a contact to send a message.

![](https://colony-recorder.s3.amazonaws.com/files/2024-05-30/f7bff7d0-0339-41f1-91a4-64bf21fd2f40/stack_animation.webp)

### Managing a Call in VOXO Mobile

9. **Active Call Screen:**

* Once a call is established, you will see the active call screen.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-30/90e543c8-a092-4800-8506-e8442bb25814/screenshot.jpeg?tl_px=0,0\&br_px=330,734\&force_format=jpeg\&q=100\&width=504)

10. **Caller Information:**

* **Name**: Displays the caller's name.
* **Extension**: Shows the caller's extension number or phone number.
* **Call Status**: Indicates the call status (e.g., Established).
* **Call Duration**: Displays the duration of the call.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-30/ae651b6a-cba7-4a6c-ad27-19cd7af467b4/user_cropped_screenshot.jpeg?tl_px=0,46\&br_px=330,687\&force_format=jpeg\&q=100\&width=504)

11. **Call Management Options:**

* **Keypad:** Tap to bring up the keypad for entering numbers during the call.
* **Hold:** Tap to place the call on hold.
* **Record:** Tap to start recording the call.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-30/a1ffee3d-063b-4c3c-9530-8e2f1266d745/user_cropped_screenshot.jpeg?tl_px=0,126\&br_px=330,607\&force_format=jpeg\&q=100\&width=387)

12. **Call Transfer Options:**

* **Transfer:** Tap to transfer the call to another contact.
* **Add Call:** Tap to add another call, creating a conference call.
* **Attended Transfer (Att. transfer):** Tap to perform an attended transfer, allowing you to speak to the new contact before transferring the call.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-30/20b3c17a-56d6-47e3-9f48-adf1ba5c1bc1/user_cropped_screenshot.jpeg?tl_px=0,126\&br_px=330,607\&force_format=jpeg\&q=100\&width=387)

13. **Ending the Call:**

* **End Call:** Tap the red **End Call** button at the bottom of the screen to terminate the call.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-30/df3c70d6-b1e3-46d6-917b-0391716b1741/user_cropped_screenshot.jpeg?tl_px=0,0\&br_px=329,525\&force_format=jpeg\&q=100\&width=616)

14. **Additional Call Controls:**

* **Home**: Tap the **Home** button to return to the main app screen while keeping the call active.
* **Mute**: Tap the **Mute** button to mute or unmute your microphone.
* **Speaker**: Tap the **Speaker** button to turn the speakerphone on or off.
* **Camera On/Off**: Tap the **Camera** button to toggle the camera during a video call. Choose between the front or rear camera as needed.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-30/15f02bb6-973e-4dd3-ad12-e3ed3aafed67/user_cropped_screenshot.jpeg?tl_px=0,126\&br_px=330,607\&force_format=jpeg\&q=100\&width=387)

15. **Viewing Call Details:**

* While on a call, pressing the information **(i)** button at the top of the screen will present you with details about the call in progress.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-05-30/9ebcddbd-daba-489b-92b4-f2cfe997a734/user_cropped_screenshot.jpeg?tl_px=0,62\&br_px=312,612\&force_format=jpeg\&q=100\&width=455)