> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Desk phone tasks

> Common tasks on a VOXO desk phone: transfer a call, set up voicemail from the handset, and add a speed dial or Busy Lamp Field key.

This page covers everyday tasks you can do from a VOXO desk phone. For call-quality or registration problems, see [Troubleshooting](/omnia/troubleshooting).

## Transfer a call

You can transfer a call two ways. A **blind transfer** sends the call without telling the recipient first; a **consultative (attended) transfer** lets you speak with the recipient before completing the transfer. Your VOXO phone is set up to blind transfer by default.

### Blind transfer

<Steps>
  <Step title="Press transfer">
    While on a call, press the **Transfer** button.
  </Step>

  <Step title="Enter the recipient">
    Dial the recipient's extension, or press their Busy Lamp Field / speed dial button.
  </Step>

  <Step title="Complete the transfer">
    If the recipient is a programmed speed dial, the call transfers automatically. Otherwise, press **B Transfer** to complete the transfer.
  </Step>
</Steps>

### Consultative (attended) transfer

<Steps>
  <Step title="Place the caller on hold">
    Put the caller on hold.
  </Step>

  <Step title="Call the recipient">
    Dial the recipient's extension and press **Send**. You connect with the recipient so you can check whether they want the call.
  </Step>

  <Step title="Complete the transfer">
    If they want it, press **Transfer** to connect the two parties.
  </Step>
</Steps>

## Set up voicemail from the phone

<Steps>
  <Step title="Open the voicemail menu">
    Press the **Messages** button on your handset. You can also dial `*97` to reach the same options.
  </Step>

  <Step title="Open the greetings menu">
    Press `0` to reach the greetings menu.
  </Step>

  <Step title="Record your greeting">
    Record a full greeting, or record just your name to use a generic greeting.
  </Step>
</Steps>

<Tip>
  To change your greeting later, press **Messages** again and follow the audio prompts.
</Tip>

## Add a speed dial or Busy Lamp Field key

Your VOXO phone comes with 10 Busy Lamp Field (BLF) / speed dial slots on the main screen, with three more pages of buttons available if you need them.

A **Busy Lamp Field** contact is an extension inside your organization. A **Speed Dial** contact is any outside number, such as a cell phone — set it up the same way, but enter a phone number instead of an extension.

<Steps>
  <Step title="Hold the key">
    Hold down the BLF or speed dial slot where you want the contact to appear.
  </Step>

  <Step title="Choose the type">
    Use the arrows to scroll right until the **Type** field shows **BLF** (or **Speed Dial** for an outside number).
  </Step>

  <Step title="Enter a label">
    Scroll down to **Label** and use the numeric keys to enter the contact's name.
  </Step>

  <Step title="Enter the value">
    Scroll down to **Value** and enter the contact's extension (for BLF) or phone number (for Speed Dial).
  </Step>

  <Step title="Save">
    Press **Save**.
  </Step>
</Steps>

To add more than the 10 main-screen fields, go to **Menu** > **Features** > **DSS Keys**, select the line key you want (for example, Line 12), and add the contact there.

<Note>
  If you plan to add more pages, leave the 10th Busy Lamp Field blank — that field is used to scroll through the pages on the handset's main screen.
</Note>