> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Port Out Requests

> This guide provides step-by-step instructions on how to manage and view port out requests.

This guide provides step-by-step instructions on how to manage and view port out requests.

<Warning>
  This document applies to the following user roles within Omnia:

  Partner Administrator
</Warning>

1. **Navigate toSystem Admin - Port Out Requests:**
   Go to the [Admin Portal](https://app.voxo.co/dashboard) and sign in.
   Click the **System Admin** tab to expand it, then select **Port Out Requests**.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-24/7647f593-3f9f-438a-b5f0-93a9f669dd3a/stack_animation.webp)

### Viewing Port Out Requests

2. **View the List of Port Out Requests:**

* The **Port Out Requests** page will display a list of port out requests along with their order IDs, tenant names, and dates.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-24/c7ec3330-88d6-4617-9abd-139df373165b/ascreenshot.jpeg?tl_px=164,0\&br_px=1024,480\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=402,181)

3. **Search for a Specific Port Out Request:**

* Use the **Search** bar at the top of the page to find a specific port out request.
* Click the **sort icons** next to the column headers to arrange items in ascending or descending order.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-24/460440d1-730e-4190-8967-a5e493929eac/stack_animation.webp)

4. **Export Port Out Requests:**

* Click the **Export** button to download the list of port out requests.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-24/c3f49078-fea0-49d2-ba18-c29decddbafe/ascreenshot.jpeg?tl_px=104,0\&br_px=963,480\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=402,133)

### Port Out Request Notification

5. **Port Out Request Email Notification:**

* When a port out request is submitted for review, you will receive an email notification.
* The email will provide details about the port out order, including the order ID and instructions to view and approve or reject the request through the portal.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-24/2ece6b8c-e953-4d14-aa69-40f67e2f7046/screenshot.jpeg?tl_px=0,0\&br_px=599,195\&force_format=jpeg\&q=100\&width=625)

### Viewing Order Details

6. **View Order Details:**

* Click the **View Order Details** button next to the port out request.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-24/a237f801-68b1-46ca-ad13-881afaada85c/ascreenshot.jpeg?tl_px=665,51\&br_px=1525,532\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=521,212)

7. **Review the Order Details:**

* The **View Order Details** screen will display comprehensive information about the port out request, including:
  * Customer Order Reference
  * Order Status
  * Desired Due Date
  * Account Name
  * Customer Details (Auth Name, Address, Account Number, Account Pin)
  * Port Out Numbers (Telephone Number and Status)

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-24/6124c14b-1f95-4950-a6fa-4b86d79fdaef/File.jpeg?tl_px=254,0\&br_px=1114,480\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=402,0)

### Approving or Rejecting a Port Out Request

8. **Approve or Reject the Request:**

* On the **View Order Details** screen, click the **Approve** button to approve the port out request or the **Reject** button to reject it.
* After clicking **Yes**, you will see a success message indicating that your order approval or rejection has been submitted.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-24/04d5c2d0-3091-4121-b933-c4e27ebddee1/stack_animation.webp)

 

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