> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Statistics - User

> The Call Statistics report provides a detailed analysis of call activity within Omnia.

The Call Statistics report provides a detailed analysis of call activity within Omnia. This guide offers step-by-step instructions on how to access and view call statistics for users, as well as how to filter, sort, and export the data.

<Warning>
  Access to this Report:

  Access to this report is based on your user role. You may not be able to access and view a specific report and all of its features if your role does not permit it.
</Warning>

### Accessing User Call Statistics

1. **Access User Call Statistics**:

* Go to the [Admin Portal](https://app.voxo.co/dashboard) and sign in.
* Click the **Reports** tab to expand it.
* Select **Call Statistics**, then **Users**.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-26/7f5af42a-134c-4599-a344-d4c8f15efde2/File.webp)

### Viewing User Call Statistics

2. **View User Call Statistics:**

* The table displays the following columns:
  * **Number**: The user's extension number.
  * **Name**: The user's name.
  * **Call Types**: Various call metrics, including:
    * **Inbound Answered**
    * **Inbound Duration**
    * **Outbound Answered**
    * **Outbound No Answer**
    * **Outbound Busy**
    * **Outbound Failed**
    * **Outbound Duration**
    * **Inbound Total**
    * **Outbound Total**
    * **Total Answered**
    * **Total Talk Time**
    * **Avg Talk Time Per Call**
    * **Total Outbound No Answer Duration**
* The initial results shown will be for today's date.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-26/3a368cb1-489f-4e0e-a927-a986e570803b/File.webp)

### Sorting Data

3. #### Sorting Data:

* Click the **sort** icons next to column headers to arrange items in ascending or descending order.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-26/f1eb0a5e-0fc1-42ad-b09e-060724c93169/File.webp)

### Filtering Data

4. **Preset Filters:**

* **Yesterday**: Click this button to quickly filter data from the previous day.
* **Last 10 Days**: Click this button to quickly filter data from the last 10 days.
* **Last 30 Days**: Click this button to quickly filter data from the last 30 days.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-26/3cbe32c6-91b8-4ba6-ac7d-0f4ace735c21/File.webp)

5. **Filter Settings**:

* Click **Filter** to open the filter settings.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-26/1674ea3e-dc9e-48aa-87e8-335892df550a/File.jpeg?tl_px=243,0\&br_px=1103,480\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=402,187)

6. **Select Date Range**:

* Choose the start and end dates to define the period for which you want to view the Call Statistics.
* You can use preset options like **Last Week, Last Month, Last 3 Months, Last 6 Months,** and **Last Year**.
* In addition to the date range, you can also filter by a specific time range within the selected dates.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-26/6844d0e4-a85c-4c72-80eb-d2e76cf19d85/File.webp)

7. **Clear Filters:**

* Click **Clear** to remove the filters if needed. This allows you to start over while picking from your date ranges.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-26/1d227052-053a-4fb5-bcb0-28477173b066/File.jpeg?tl_px=412,438\&br_px=1272,919\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=402,255)

8. **Choose the Distribution Type:**

* Choose the distribution type (**Daily, Monthly, or None**).

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-26/b70bd483-ccda-4194-aad6-a331af88feb2/File.webp)

9. **Filter By**:

* **Branch**: Filter call statistics by specific branches.
* **Users**: Filter by specific users or extension numbers.
* Enter the specific criteria based to narrow down the results.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-26/8f0c6741-b9a1-439f-a7cf-af64867c9a43/File.webp)

10. **Apply Filter**:

* Click **Update** to apply the filter settings.
* The details will be displayed on the screen based on your filters.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-26/423a579a-9812-4643-804e-e9fb30e48361/File.jpeg?tl_px=200,375\&br_px=1060,856\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=402,212)

11. **Reset Filters**:

* Click **Reset** to remove your filters and start over if needed.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-26/f31938d0-2dba-4efd-ac5b-09c61d80d3eb/File.jpeg?tl_px=325,0\&br_px=1185,480\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=402,189)

12. **Export Data**:

* Use the **Export** button to download the User call statistics data in CSV format.
* Click **OK** to confirm the export.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-26/920fe185-b79f-4dea-af36-4b1561862e9d/File.webp)

### Understanding the User Call Statistics

13. **Call Metrics:**

* **Inbound Answered:** The total number of incoming calls that were answered by the user.
* **Inbound Duration:** The total duration of all answered inbound calls, typically measured in minutes and/or seconds.
* **Outbound Answered:** The total number of outgoing calls made by the user that were successfully answered by the recipient.
* **Outbound No Answer:** The total number of outgoing calls made by the user that were not answered by the recipient.
* **Outbound Busy:** The total number of outgoing calls made by the user that received a busy signal.
* **Outbound Failed:** The total number of outgoing calls made by the user that failed to connect due to technical issues or incorrect numbers.
* **Outbound Duration:** The total duration of all successfully connected outbound calls, typically measured in minutes and/or seconds.
* **Inbound Total:** The total number of all inbound call attempts, regardless of whether they were answered, missed, or failed.
* **Outbound Total:** The total number of all outbound call attempts, regardless of whether they were answered, not answered, busy, or failed.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-27/ca938dec-566f-4077-b2d6-5f0f67e6d61b/File.jpeg?tl_px=0,0\&br_px=859,480\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=368,109)

 

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