> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxo.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Records

> This guide provides step-by-step instructions on how to access, view, and manage call records within the Omnia Admin Portal.

This guide provides step-by-step instructions on how to access, view, and manage call records within the Omnia Admin Portal.

<Warning>
  Access to this Report:

  Access to this report is based on your user role. You may not be able to access and view a specific report and all of its features if your role does not permit it.
</Warning>

### Accessing Call Records

1. **Access the Call Records Report**:

* Go to the [Admin Portal](https://app.voxo.co/dashboard) and sign in.
* Click the **Reports** tab to expand it.
* Select **Call Summary**, then **Call Records**.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-21/919c43df-0607-45b0-876d-313ee6a93f62/stack_animation.webp)

### Viewing Call Records

2. **View Call Records:**

* The table displays the following columns:
  * **Time**: The time the call was made.
  * **Caller Number**: The number of the caller.
  * **Caller Name**: The name of the caller.
  * **Dialed Number**: The number dialed.
  * **Direction**: The direction of the call (inbound or outbound).
  * **Disposition**: The call's outcome (answered, no answer, busy, failed).
  * **Presented**: Indicates if the call was presented to the user.
  * **Duration**: The duration of the call.
  * **Who Answered**: The person who answered the call.
  * [Outcome](https://scribehow.com/shared/Omnia_Admin_Account_Settings__gaYuDNCBQbCCA_1-ZWU0GQ#a3ddfd02): The result of the call.
  * **Packet Loss**: The percentage of packet loss during the call.
  * **Jitter**: The jitter during the call.
  * **MOS**: The Mean Opinion Score for the call quality.
* The initial results shown will be for today's date.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-21/53dc8eaa-7f7a-44c2-832a-7f113c295c70/stack_animation.webp)

### Filtering Call Records

3. **Preset Filters:**

* Use the **Yesterday**, **Last 10 Days**, or **Last 30 Days** buttons to quickly filter the call records.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-21/85b9a2d6-79e4-46d6-99c3-9b055a811f10/stack_animation.webp)

4. **Filter Settings**:

* Click **Filter** to open the filter settings.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-21/9b7330b2-3577-4260-a522-582a5a3db126/ascreenshot.jpeg?tl_px=236,0\&br_px=1096,480\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=402,175)

5. **Select Date Range**:

* Choose the start and end dates to define the period for which you want to view the call records.
* You can use preset options like **Last Week, Last Month, Last 3 Months, Last 6 Months,** and **Last Year.**
* In addition to the date range, you can also filter by a specific time range within the selected dates.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-21/22108056-d6dc-469b-ae7d-d488193af619/stack_animation.webp)

6. **Clear Filters:**

* Click **Clear** to remove the filters if needed. This allows you to start over while picking from your date ranges.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-21/a42c981a-515e-43d1-a17b-bd02d73198e3/File.jpeg?tl_px=415,438\&br_px=1275,919\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=402,253)

7. **Advanced Filters**:

* Select the call direction, filter by specific criteria (branch, phone number, caller name, etc.), dispositions (answered, no answer, busy, failed), and whether the call was presented.
* Presented means a call attempted to reach a user.
* A phone number entered in the filter matches both the **Caller Number** and the **Dialed Number**, so a single search returns both inbound and outbound calls involving that number.
* For calls that were answered and then transferred between extensions, the **Duration** is the total answered duration of the call — it isn't split per extension, so summing Duration counts the full time the call was connected, including any time spent on the original extension before the transfer.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-21/bc737380-89ed-48b7-94af-625120bb8872/stack_animation.webp)

8. **Apply Filter**:

* Click **Update** to apply the filter settings.
* The details will be displayed on the screen based on your filters.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-21/a5096422-a89d-4b3f-8d70-3929a4fabef1/ascreenshot.jpeg?tl_px=195,438\&br_px=1055,919\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=402,367)

9. **Reset Filters**:

* Click **Reset** to remove your filters and start over if needed.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-21/8506121b-e44f-4a28-9caa-b5245b90d15a/ascreenshot.jpeg?tl_px=308,0\&br_px=1168,480\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/F43F5E_standard.png\&wat_pad=402,171)

### Exporting Call Records

10. **Export Call Records:**

* Use the **Export** button to download the call records data in CSV format.
* Click **OK** to confirm the export.
* If you don't see the **Export** button above the calls table after applying a filter, do a hard reload of the page (Ctrl + F5 on Windows, Cmd + Shift + R on Mac) — the toolbar can stay cached after a long-running session, and a hard reload brings the Export button back.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-21/4ae63ee4-b3cd-4d16-8ba0-96d84cbb358c/stack_animation.webp)

### Scheduling Call Record Reports

11. **Schedule a Report:**

* Click the **Export** button.
* Select **Schedule Report** from the dropdown.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-21/813b425d-a1a6-4d75-aee3-4b61d48f2727/stack_animation.webp)

12. **Configure Report Settings:**

* Enter a name for the report.
* Add recipient email addresses. Use commas to separate multiple emails.
* Select the report frequency: Daily, Weekly, or Monthly.
* Review the current filter settings.
* Click **Schedule** to save the report schedule.
* For more information, see the [Scheduled Reports](https://scribehow.com/shared/Omnia_Admin_Reports_Scheduled_Reports__W6AXJX2qQMK2RNHO1Mu0DA?referrer=documents) section.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-21/17e83418-fbf2-4e4e-9b8f-e26013c2e9f9/stack_animation.webp)

### Accessing the Call Flow View

13. **View Call Flow:**

* Click on a specific call record or click the call flow icon next to a call record to open the call flow view for that record.

![](https://colony-recorder.s3.amazonaws.com/files/2024-06-21/7b4b000c-c0bf-4955-a0f8-3163cdc2276e/stack_animation.webp)

### Understanding the Call Flow View

14. **Call Flow View Details:**

* The **Call Flow View** provides a visual representation of the call's journey from start to finish. It includes the following elements:
  * **Unique ID**: A unique identifier for the call.
  * **Caller Number**: The number of the person who initiated the call.
  * **Number Dialed**: The number that was dialed.
  * **Start Time**: The time when the call started.
  * **Duration**: The total duration of the call.
  * **Disposition**: The outcome of the call (e.g., answered, no answer).

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-21/3d518103-3cfb-4f48-b435-36b21651911f/user_cropped_screenshot.jpeg?tl_px=0,0\&br_px=1122,573\&force_format=jpeg\&q=100\&width=1120.0)

15. **Flowchart Path**:

* The flowchart shows the path of the call through various stages, such as:
  * **Dial**: The call is dialed out to the specified number.
  * **Answer**: The call is answered.
  * **Hangup**: The call is terminated by either party.
* **Note:** The provided flowchart is an example of an outbound call. The stages and details may vary based on the direction and nature of the call.
* Each stage is accompanied by details such as the time taken to reach the next stage, providing a comprehensive view of the call's progression.

![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-21/33e210ad-ecde-4e92-912e-87fd4323cbe6/screenshot.jpeg?tl_px=0,0\&br_px=1122,573\&force_format=jpeg\&q=100\&width=1120.0)