This quick setup guide provides essential instructions for setting up and accessing Omnia. It covers how to log in, change your password, download Omnia, and install the VOXO Quick Dial extension.
Email Invitation
1. Email Invitation Details:
You will receive an email invitation with the following details:
- Extension Number: Your unique extension identifier.
- Login Information: Includes your Username and Password.
- Omnia Desktop URL: The link to access the Omnia Desktop Experience.
- QR Code: Scan it with your mobile device for automatic login to the mobile app.
- Quick Dial Chrome Plugin: A link to install this plugin for easy dialing from websites through the Omnia portal.
- Support: A direct link to email support for any questions or issues.
Logging In
2. Standard Login:
- Go to the User Portal and sign in.
- Enter the username and password from your email invitation.
- Click on Login to access your account.
3. Login with Microsoft Account:
- Go to the User Portal and sign in.
- Click on Continue with Microsoft to log in using your Microsoft account.
4. Login with Google Account:
- Go to the User Portal and sign in.
- Click on Continue with Google to log in using your Google account.
Tip: We recommend changing your password after your initial login for enhanced security. Follow these steps:
- Visit the User Portal.
- Log in using the username and password provided in your email invitation.
- Navigate to your Profile, then Settings, and click on My Profile.
- Select Reset Password to create a new password.
Logging Out
5. Logging Out of Omnia:
- Click your Profile located at the top right corner of the screen.
- Select Logout from the dropdown menu.
Enabling Notifications and Microphone Access
6. Location Access:
- After logging in, you may see a message stating, "app.voxo.co wants to 'Know your location'."
- Choose one of the following options:
- Allow this time
- Allow on every visit
- Don't Allow
Note: Sharing your location allows us to properly locate you when contacting emergency services.
7. Notifications:
- After logging in you will see a message stating, "app.voxo.co wants to 'Show notifications'".
- Click Allow to enable notifications.
8. Microphone Access:
- After logging in you will see a message stating, "app.voxo.co wants to 'Use your microphone'".
- Click Allow to enable microphone access.
Enabling/Disabling Softphone
9. Enabling or Disabling Your Softphone:
- Click the green headset button at the top left of the screen to enable or disable your softphone.
- Ensure the softphone is enabled to make and receive calls.
Choosing Audio Device
10. Selecting Audio Devices:
- Click the dropdown next to the green headset button to view and select from your available audio devices.
Navigation Menu
11. Toggle Left Navigation Menu:
- Hide the Menu: Click the button next to the VOXO logo.
- Restore the Menu: Click the button again to restore the menu.
Downloading Omnia to Desktop
12. Downloading Omnia to Your Desktop:
- Although Omnia runs in your browser, you can download it directly to your desktop:
- Navigate to https://app.voxo.co/ in Google Chrome.
- Select the download icon in the browser's URL bar.
- Click Install VOXO when prompted.
Installing the VOXO Quick Dial Extension
13. Installing the VOXO Quick Dial Extension:
The VOXO Quick Dial extension lets you easily dial phone numbers from websites using Omnia:
- Email Invitation: Click the link in the email invitation to install the extension.
- Chrome Web Store: Search for VOXO Quick Dial in the Chrome Web Store and click Add to Chrome.
Forgot Password
14. Resetting Your Password:
If you've forgotten your password, follow these simple steps to reset it:
- Open the login page of the Omnia Portal.
- Click on Forgot Password?.
- Enter the email address associated with your account.
- Click Reset Password.
- Check your email for a password reset link and follow the instructions provided.
15. For more details about VOXO products and support, visit the VOXO Website.
