Omnia Admin: Time of Days

Alert: This document applies to the following user roles within Omnia:

• Account Administrator
• Partner Administrator

1. Navigate to Time of Days:

• Go to the Admin Portal and sign in.

• Click the Phone System tab to expand it, then select Time of days.

2. Create Time of Day:

• Click Add New.
• Name: Enter the name for the TOD rule.
• Time Zone: Select the time zone (use account default or specify).
• Select Type: Choose the condition type (e.g., Calendar, Weektime).

3. TOD Types:

• All listed conditions satisfied: All specified conditions must be met to engage the TOD routing rules.
• Any listed conditions satisfied: Any of the listed conditions can be met to engage the TOD routing rules.
• Calendar: Specify a date range to engage specific TOD routing rules.
• Use global: Select from a preset list of specific TOD routing rules.
• Weektime: Set specific day/time settings to establish TOD routing rules.

4. Setting Call Routing:

• Click Routing.
• During TOD Rules: Use the Type and Destination options to set call routing for during your TOD rules (e.g., during business hours).
• Outside TOD Rules: Use the Type and Destination options to set call routing for outside your TOD rules (e.g., after business hours).
• Add a Destination: Click to configure multiple destinations. Note that this button will only appear based on the selected destination type.
• Reorder: Use to reorder destinations by clicking and dragging.
• Delete: Click to remove a destination.
• Click Create, then Yes to create the TOD rules.

Example: Route calls to a call group during business hours and to an employee's cell phone after hours.

5. Enable Time of Day Override:

• Check Enable time of day override to enable the time of day override. This feature allows you to temporarily override your current routing settings.

6. Override Settings: Temporarily override your current routing.

• Start Date: Select the start date for the override. Click on the Select start date field to choose the desired date and time.
• End Date: Select the end date for the override. Click on the Select end date field to choose the desired date and time.
• Destination:
  • Select Type: Choose the destination type from the dropdown menu (e.g., Ring an Extension, Automation, Custom).
  • Select Destination: Choose the specific destination based on the type.
  • Add a Destination: Click to configure multiple destinations (appears based on the selected destination type).
  • Reorder: Click and drag to reorder destinations.
  • Delete: Click to remove a destination.
  • Click Save, then Yes to confirm the override settings.

Manual Override Activation:

• When a manual override on a Time of Day rule is enabled, an Override active icon will appear next to the Time of Day entry.

7. Remove Time of Day Override:

• Find the desired Time of Day (TOD) rule.
• Navigate to the Manual Override tab.
• Uncheck Enable time of day override.
• Click Save, then Yes to confirm the changes.

8. Edit Time of Day:

• Click on the TOD you want to edit or click the Edit button next to it.
• Make your edits.
• Click Save, then Yes to confirm the changes.

9. Delete a Time of Day:

• Click the Delete button next to the Time of Day.
• Confirm the deletion by clicking Yes.

10. Search, Sort, and Export TOD:

• Search Bar: Quickly find specific items by typing the name or a keyword in the search field. The system will filter the list based on your search input, displaying the relevant results.
• Sort: Click the sort icons next to the column headers to arrange items in ascending or descending order.
• Export Button: Click the Export button next to the search field. The system will download a list of the items in CSV format.