Omnia Admin: System Admin - Port Out Requests

Alert: This document applies to the following user roles within Omnia:

• Partner Administrator

1. Navigate to System Admin - Port Out Requests:

• Go to the Admin Portal and sign in.

• Click the System Admin tab to expand it, then select Port Out Requests.

2. View the List of Port Out Requests:

• The Port Out Requests page will display a list of port out requests along with their order IDs, tenant names, and dates.

3. Search for a Specific Port Out Request:

• Use the Search bar at the top of the page to find a specific port out request.
• Click the sort icons next to the column headers to arrange items in ascending or descending order.

4. Export Port Out Requests:

• Click the Export button to download the list of port out requests.

5. Port Out Request Email Notification:

• When a port out request is submitted for review, you will receive an email notification.
• The email will provide details about the port out order, including the order ID and instructions to view and approve or reject the request through the portal.

6. View Order Details:

• Click the View Order Details button next to the port out request.

7. Review the Order Details:

• The View Order Details screen will display comprehensive information about the port out request, including:
  • Customer Order Reference
  • Order Status
  • Desired Due Date
  • Account Name
  • Customer Details (Auth Name, Address, Account Number, Account Pin)
  • Port Out Numbers (Telephone Number and Status)

8. Approve or Reject the Request:

• On the View Order Details screen, click the Approve button to approve the port out request or the Reject button to reject it.
• After clicking Yes, you will see a success message indicating that your order approval or rejection has been submitted.